Jobs at Leanx Support and Consulting

Job Summary

• We are seeking an organized, proactive, and detailed Executive Assistant to support the Lead Consultant in day to day administrative, operational, and client facing activities.
• The ideal candidate will be able to work independently, manage multiple tasks efficiently, and maintain a high level of professionalism. This role requires a strong ability to prioritize, communicate effectively, and handle sensitive information with discretion.

Key Responsibilities

• Manage the Lead Consultant’s calendar, appointments, meetings, and travel arrangements.
• Prepare meeting agendas, take minutes, and follow up on action points.
• Handle email correspondence, draft documents, reports, and professional communications.
• Organize files, document, and maintain digital and physical records.
• Serve as a point of contact for clients, partners, and stakeholders.
• Support onboarding of new clients and track project timelines and deliverables.
• Assist in preparing proposals, presentations, and client reports.
• Follow up on tasks, deadlines, and ensure timely execution of project activities.
• Coordinate internal and external meetings, workshops, and training sessions.
• Support the Lead Consultant with research, data collation, and project documentation.
• Assist with administrative processes such as invoicing, scheduling, and reporting.
• Maintain confidentiality and demonstrate sound judgment in handling sensitive matters.
• Assist with content planning, posting, and managing official social media pages.
• Draft simple content updates, newsletters, or company announcements.

Requirements
Education & Experience:

• Bachelor’s Degree in Business Administration, Social Sciences, or related field.
• 1–3 years of experience as an Executive Assistant, Personal Assistant, or Administrative Officer.
• Experience in a consulting, or service-based organization is an added advantage.

Skills & Competencies:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, Google Workspace, and virtual meeting tools.
• Ability to work independently and in a hybrid environment.
• High level of discretion, professionalism, and confidentiality.
• Strong problem-solving skills and attention to detail.

Work Arrangement:

• Hybrid: combination of remote work and onsite presence based on the Lead Consultant’s schedule.
• Availability for urgent tasks or time sensitive requests when needed.

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Summary

• The Client Experience & Community Manager is responsible for building strong, long-term relationships with clients while managing and nurturing the Leanx community.
• This role ensures customers receive excellent support, stay engaged, and derive continuous value from Leanx services. You will oversee client onboarding, engagement, retention, and community management across platforms.

Key Responsibilities

• Serve as the primary point of contact for all client inquiries and escalations.
• Build strong, trusted relationships with clients to increase satisfaction and loyalty.
• Conduct onboarding sessions and training for new clients.
• Track client progress and ensure they are achieving expected results with Leanx Support services.
• Prepare monthly or quarterly client performance reports.
• Develop and manage the Leanx online community (WhatsApp, Telegram etc.).
• Ensure community guidelines and positive interactions are maintained.
• Create a content calendar for the community (tips, updates, product news, FAQs).
• Organize virtual events, webinars, and support workshops.
• Work with the support team to resolve technical or operational issues raised by clients.
• Document common client issues to improve internal processes and knowledge base.
• Track engagement metrics, community growth, and client satisfaction scores.
• Contribute to retention strategies and loyalty programs.
• Implement innovative ways to increase customer usage and participation.

Required Skills & Qualifications

• BSc in Communication, Marketing, or related field.
• 1–3 years' experience in customer success, client relationship management, or community management.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage multiple client accounts.
• Experience managing online communities and support channels.
• Excellent problem-solving and conflict-resolution skills.
• Tech-savvy; comfortable using CRM tools, support platforms, and automation tools.
• High emotional intelligence and customer empathy.