Jobs at KPMG

Job Summary

Position Summary The Tooling & Automation Lead is a Senior Manager-level role responsible for identifying, implementing, and managing the technology tools and automation capabilities that underpin KPMG T&I's delivery operations. This role removes manual effort from the delivery workflow - automating governance, reporting, communication, and testing processes - and ensures that KPMG T&I's internal delivery infrastructure keeps pace with the growing scale and complexity of the portfolio. As AI-powered tooling increasingly transforms professional services delivery, this role ensures KPMG T&I remains at the leading edge of technology-enabled service delivery.

Job Details

Key roles and responsibilities:

1. Delivery Tooling Strategy and Implementation (50%)

• Define and maintain KPMG T&I's delivery tooling strategy - selecting, implementing, and managing the technology stack that supports project delivery, governance, and client communication.
• Evaluate and implement tooling for project management (Jira, Smartsheet, ADO), document management (SharePoint, Confluence), reporting automation, and communication (Teams, Slack).
• Work with the PMO Lead (Block C) to automate portfolio reporting, RAID tracking, and financial forecasting - replacing manual spreadsheet processes with connected, automated systems.
• Implement AI-powered tooling where appropriate - including document generation, client reporting, status update automation, and meeting summarisation.
• Manage KPMG T&I's tooling infrastructure, including licence management, access controls, onboarding processes, and tool performance monitoring.

(b) Automation and Efficiency Engineering (35%)

• Identify manual, repetitive delivery processes across the T&I portfolio and develop automation solutions to eliminate them.
• Build automation workflows for common delivery tasks - proposal formatting, status reporting, RAID updates, timesheet consolidation, invoice preparation, and milestone tracking.
• Develop and maintain KPMG T&I's testing and automation frameworks for use on software delivery engagements - reducing client testing effort per project.
• Collaborate with the Asset Enablement Lead to integrate automation capabilities into the asset library, making them reusable across engagements.
• Track and report automation ROI - measuring the delivery hours saved and cost reduction achieved through tooling and automation investments.

(c) Enablement and Adoption (15%)

• Drive adoption of KPMG T&I's delivery tooling stack across all capability blocks - providing training, support, and change management to maximise utilisation.
• Maintain documentation and user guides for all KPMG T&I delivery tools.
• Stay current with emerging AI-powered delivery and automation technologies - evaluating and piloting new tools that could enhance KPMG T&I's delivery efficiency.
• Contribute to KPMG's broader technology innovation agenda by sharing insights on tooling and automation trends.

Requirements

Academic/ Professional qualifications and Experience:

• Relevant degree in Computer Science, Engineering, Technology, or a related field.
• Certification in at least one automation or DevOps platform (Power Automate, Azure Logic Apps, Robotic Process Automation, or equivalent).
• Minimum 8 years of experience in technology delivery or operations, with at least 3 years in a tooling, automation, or DevOps engineering role.
• Hands-on experience building automation workflows using low-code/no-code platforms (Power Automate, Zapier, Make) or scripting (Python, PowerShell).
• Experience with project management tooling (Jira, ADO, Smartsheet) and portfolio reporting automation.
• Exposure to AI-powered productivity tools and their application in professional services delivery.

Technical competencies & Personal attributes:

Demonstrate and articulate KPMG values as well as proven capability in:

• Technology curiosity: energised by finding and implementing better tools - stays current with the evolving landscape of delivery automation and AI productivity.
• Practical automation mindset builds automations that work reliably in complex, messy real-world delivery environments.
• User empathy: designs tools and automations that delivery teams will actually use - not solutions that are technically elegant but practically ignored.
• Analytical discipline: measures the impact of tooling investments in terms of hours saved, error rates reduced, and delivery quality improved.
• Cross-functional collaboration works effectively with PMO, delivery, and asset teams to identify automation opportunities and drive adoption.
• Communication: able to explain technical automation concepts to non-technical delivery professionals.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.
• Personal effectiveness - Excellent report-writing and presentation skills.
• People management - Leadership & management skills.
•  Performance management - Be a performance manager to the team in line with performance management guidelines. 
• Risk management-lead in ensuring full compliance with KPMG quality & risk management requirements
• Capacity building - Takes a lead in building capability of team to future proof workforce and full utilization of existing workforce. 

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Position Summary

The Velocity / Asset Enablement Lead is a Senior Manager-level role responsible for building the operating leverage mechanisms that allow KPMG T&I's revenue to grow faster than its headcount - specifically through the systematic codification, management, and deployment of reusable delivery assets, accelerators, and intellectual property. This role ensures that every KPMG T&I engagement benefits from the accumulated knowledge of previous engagements, reducing delivery effort per dollar of revenue and enabling consistent quality across markets. The Velocity Lead's contribution is measured through asset reuse rates, delivery efficiency gains, and the maturity of KPMG T&I's intellectual property portfolio.

Key roles and responsibilities:

Asset Development and Library Management (50%)

• Design and manage KPMG T&I's asset library - a structured, searchable repository of reusable delivery assets including solution templates, architecture blueprints, proposal content, methodology playbooks, and client-facing tools.
• Work across all five capability blocks to identify, capture, and systematise reusable knowledge from active engagements - converting delivery experience into intellectual property.
• Establish the asset lifecycle process - including asset creation standards, quality review, version control, and retirement criteria.
• Measure and report asset reuse rates across the portfolio, tracking progress against the target of ≥40% asset reuse across deliveries.
• Prioritise asset development based on delivery frequency, complexity, and revenue contribution - focusing effort on the highest-impact accelerators.

Delivery Velocity and Efficiency (35%)

• Drive adoption of assets and accelerators across delivery teams - providing training, deployment support, and usage coaching to Engagement Delivery Leads and consultants.
• Measure and track delivery efficiency metrics - specifically tracking the reduction in delivery effort per dollar of revenue as asset reuse matures.
• Identify systemic inefficiencies in KPMG T&I's delivery model (repeated bespoke effort, re-invention of existing methodologies) and develop asset-based solutions.
• Collaborate with Block E Tooling Lead to identify automation opportunities within the delivery workflow - reducing manual effort in governance, reporting, and client communication.
• Develop velocity metrics and reporting for the T&I leadership team - demonstrating the financial return on the asset and enablement investment.

IP Commercialisation and Knowledge Strategy (15%)

• Develop a roadmap for the commercialisation of KPMG T&I's intellectual property - identifying assets with standalone market value that could be licensed or productised.
• Contribute to KPMG's thought leadership programme by curating insights from the asset library and enabling practitioners to publish market-facing content.
• Explore opportunities to protect and document KPMG T&I's unique methodologies, frameworks, and tools as proprietary IP - working with KPMG's legal and risk teams to establish appropriate ownership and confidentiality protections.
• Benchmark KPMG T&I's asset maturity against Tier-1 consulting firms and develop improvement plans to close gaps.

Requirements

Academic/ Professional qualifications and Experience:

• Relevant degree in Business, Technology, Knowledge Management, or a related field.
• Minimum 8 years of experience in technology consulting, with at least 3 years in a knowledge management, enablement, or IP development role.
• Demonstrated experience building and managing asset libraries or intellectual property programmes in a professional services context.
• Familiarity with knowledge management platforms (Confluence, SharePoint, Notion) and content management best practices.
• Experience across at least two of KPMG T&I's core domains (cloud, cybersecurity, data & AI, enterprise platforms, PMO) to ensure cross-domain asset relevance.
• Strong analytical capability - able to measure and communicate the financial value of asset reuse and delivery efficiency improvements.

Technical competencies & Personal attributes:

Demonstrate and articulate KPMG values as well as proven capability in:

• Knowledge management discipline: systematic thinker who can create order and structure from unstructured delivery experience.
• Influence without authority: able to motivate senior delivery professionals to contribute to and use the asset library - even when they are under delivery pressure.
• Analytical mindset: measures the impact of enablement investments and communicates the financial return clearly.
• Cross-domain curiosity: interested in and knowledgeable about all five of KPMG T&I's capability blocks - not siloed in a single domain.
• IP instinct: naturally identifies when KPMG is re-inventing something that should be systematised.
• Execution focus: combines strategic vision for the asset programme with the discipline to actually build and maintain the library.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.
• Personal effectiveness - Excellent report-writing and presentation skills.
• People management - Leadership & management skills.
•  Performance management - Be a performance manager to the team in line with performance management guidelines. 
• Risk management-lead in ensuring full compliance with KPMG quality & risk management requirements
• Capacity building - Takes a lead in building capability of team to future proof workforce and full utilization of existing workforce. 

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Position Summary

The ServiceNow SecOps / IRM Architecture Lead is a Senior Manager-level role responsible for the technical architecture and pre-delivery governance of KPMG T&I's ServiceNow Security Operations (SecOps) and Integrated Risk Management (IRM) engagements. Given KPMG's Elite ServiceNow Partner status, the quality and credibility of KPMG's ServiceNow implementations is central to maintaining and growing alliance revenue. This role ensures that all ServiceNow SecOps and IRM solutions are correctly designed, compliant with ServiceNow reference architectures, and structured for successful delivery - protecting both deal quality and KPMG's Elite Partner standing

Key roles and responsibilities:

ServiceNow Architecture Design and Pre-Signing Quality (55%)

• Lead the architecture and solution design for all major ServiceNow SecOps and IRM pursuits - ensuring designs are technically compliant, commercially viable, and deliverable before contracts are signed.
• Produce high-quality ServiceNow solution architecture documents, implementation blueprints, and technical proposals for client pursuits.
• Participate in pre-sales technical workshops with clients, demonstrating KPMG's ServiceNow SecOps and IRM expertise at the architecture level.
• Review and approve all ServiceNow scopes of work - ensuring they are priced correctly, aligned to ServiceNow best practices, and do not introduce customisation risk.
• Maintain KPMG T&I's ServiceNow architecture standards, reference designs, and Elite Partner implementation methodology.

Delivery Architecture Governance (30%)

• Provide architectural oversight on active ServiceNow SecOps and IRM delivery engagements - attending design reviews, sprint reviews, and technical governance forums.
• Serve as the technical escalation authority for ServiceNow architecture decisions during delivery, resolving conflicts between client requirements and best-practice design.
• Conduct formal architecture health checks at key delivery milestones - identifying scope creep, configuration drift, and technical debt before they become delivery failures.
• Collaborate with Block E to document and publish ServiceNow delivery accelerators, configuration standards, and reusable implementation assets.
• Ensure that all implementations maintain compliance with ServiceNow's Elite Partner technical standards and certification requirements.

(c) Alliance and Certification Management (15%)

• Maintain and develop KPMG's ServiceNow architecture certification portfolio, including personal certifications in SecOps, IRM, and Now Platform architecture.
• Engage actively with ServiceNow's partner technical team - attending Technical Architecture Board meetings, partner enablement sessions, and product advisory forums.
• Support KPMG's ServiceNow Elite Partner renewal process with certification, delivery quality, and technical contribution evidence.
• Contribute to internal capability development by running ServiceNow architecture training sessions and knowledge-sharing workshops.

Requirements

Academic/ Professional qualifications and Experience:

• Degree in Computer Science, Information Systems, or related technical discipline.
• ServiceNow Certified Implementation Specialist (CIS) - Security Incident Response, Vulnerability Response, or Risk and Compliance required.
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred.
• Minimum 8 years of technology experience, with at least 4 years focused on ServiceNow implementation and architecture.
• Demonstrated experience delivering ServiceNow SecOps or IRM implementations for enterprise clients.
• Familiarity with GRC frameworks (ISO 27001, NIST, COBIT) and their application in ServiceNow IRM.

Technical competencies & Personal attributes:

Demonstrate and articulate KPMG values as well as proven capability in:

• ServiceNow platform depth: expert-level knowledge of the Now Platform with specialisation in SecOps and IRM modules.
• Architecture discipline: able to design clean, scalable, best-practice ServiceNow architectures that avoid over-customisation.
• Quality focus: naturally questions design decisions that introduce unnecessary complexity or Elite Partner certification risk.
• Client technical engagement: comfortable presenting ServiceNow architecture and roadmap discussions to IT leadership and GRC teams.
• Alliance mindset: understands the commercial importance of ServiceNow Elite Partner status and protects it through delivery quality.
• Collaboration: works effectively with delivery consultants, ServiceNow partner architects, and client platform teams.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.
• Personal effectiveness - Excellent report-writing and presentation skills.
• People management - Leadership & management skills.
•  Performance management - Be a performance manager to the team in line with performance management guidelines. 
• Risk management-lead in ensuring full compliance with KPMG quality & risk management requirements

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Position Summary

The Regional Pod / Portfolio Lead is an Associate director-level role responsible for cross-market coordination, portfolio oversight, and execution management across KPMG T&I's multi-country engagements. This role acts as the operational backbone of the T&I delivery model - ensuring that cross-border engagements are staffed, managed, and tracked with commercial discipline, and that delivery resources are deployed optimally across the portfolio. The Regional Pod Lead works in close partnership with the T&I Delivery / Domain Leads, Alliance Market Leads, and Delivery Directors to maintain portfolio health and prevent resourcing gaps that lead to delivery failure.

Key roles and responsibilities:

Portfolio and Resource Management (45%)

• Maintain a live view of the T&I delivery portfolio across all active engagements, tracking revenue, margin, RAID status, and staffing against plan.
• Oversee resource allocation across markets - matching delivery capability to active engagements and ensuring no engagement is under-resourced.
• Facilitate cross-market staffing and manage the deployment of shared delivery resources (architects, PMO leads, delivery managers) across the portfolio.
• Produce regular portfolio health reports for the T&I leadership team, flagging risks, escalations, and capacity constraints.
• Manage onboarding and mobilisation logistics for new engagements, ensuring teams are ready to deliver from Day one.

Delivery Execution and Quality Oversight (30%)

• Run the T&I weekly delivery review cadence - facilitating portfolio reviews, escalation resolution, and cross-engagement risk management.
• Identify systemic delivery issues (repeated scope creep, resourcing gaps, RAID failures) and drive corrective action across the portfolio.
• Work with PMO / Delivery Assurance Leads (Block C) to enforce delivery standards, reporting templates, and governance frameworks.
• Track and report on gross margin per engagement, flagging deviations from budget and supporting remediation planning.
• Coordinate with Alliance Market Leads (Block D) to ensure pipeline-to-delivery handoffs are seamless and commercially clean.

Stakeholder Management and Coordination (20%)

• Serve as the operational point of contact for cross-member-firm T&I engagements, managing coordination between KPMG offices in different African markets.
• Support the Domain Leads in managing client relationships at the portfolio level - tracking overall account health, satisfaction, and expansion opportunity.
• Participate in the T&I planning process, contributing resource capacity data, market pipeline intelligence, and portfolio forecasts.
• Contribute to the continuous improvement of KPMG T&I's delivery operating model, methodology, and governance framework.

Key roles and responsibilities:

Portfolio and Resource Management (45%)

• Maintain a live view of the T&I delivery portfolio across all active engagements, tracking revenue, margin, RAID status, and staffing against plan.
• Oversee resource allocation across markets - matching delivery capability to active engagements and ensuring no engagement is under-resourced.
• Facilitate cross-market staffing and manage the deployment of shared delivery resources (architects, PMO leads, delivery managers) across the portfolio.
• Produce regular portfolio health reports for the T&I leadership team, flagging risks, escalations, and capacity constraints.
• Manage onboarding and mobilisation logistics for new engagements, ensuring teams are ready to deliver from Day one.

Delivery Execution and Quality Oversight (30%)

• Run the T&I weekly delivery review cadence - facilitating portfolio reviews, escalation resolution, and cross-engagement risk management.
• Identify systemic delivery issues (repeated scope creep, resourcing gaps, RAID failures) and drive corrective action across the portfolio.
• Work with PMO / Delivery Assurance Leads (Block C) to enforce delivery standards, reporting templates, and governance frameworks.
• Track and report on gross margin per engagement, flagging deviations from budget and supporting remediation planning.
• Coordinate with Alliance Market Leads (Block D) to ensure pipeline-to-delivery handoffs are seamless and commercially clean.

Stakeholder Management and Coordination (20%)

• Serve as the operational point of contact for cross-member-firm T&I engagements, managing coordination between KPMG offices in different African markets.
• Support the Domain Leads in managing client relationships at the portfolio level - tracking overall account health, satisfaction, and expansion opportunity.
• Participate in the T&I planning process, contributing resource capacity data, market pipeline intelligence, and portfolio forecasts.
• Contribute to the continuous improvement of KPMG T&I's delivery operating model, methodology, and governance framework.

Requirements

Academic/ Professional qualifications and Experience:

• Relevant degree in Business, Technology, Project Management, or a related field.
• PMP, PRINCE2, or MSP certification preferred.
• Minimum 10 years of experience in technology consulting or programme management, with at least 3 years managing multi-country portfolios.
• Demonstrated experience managing delivery portfolios of USD 10M+ across multiple simultaneous engagements.
• Proficiency in portfolio management tools and reporting frameworks.
• Experience working across multiple African markets.

Technical competencies & Personal attributes:

Demonstrate and articulate KPMG values as well as proven capability in:

• Portfolio thinking able to hold a clear view of multiple simultaneous engagements and identify portfolio-level risks and opportunities.
• Organisational discipline: strong project and programme governance skills, with attention to delivery detail.
• Collaborative leadership: able to influence and coordinate senior stakeholders across multiple markets without direct authority.
• Commercial awareness: understands the financial drivers of consulting engagements and can interpret margin and pipeline data.
• Adaptability: comfortable managing in complex, fast-moving, multi-market environments.
• Communication: clear and structured communicator, able to present portfolio status to senior leadership with confidence.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.
• Personal effectiveness - Excellent report-writing and presentation skills.
• People management - Leadership & management skills.
• Performance management - Be a performance manager to the team in line with performance management guidelines. 
• Risk management-lead in ensuring full compliance with KPMG quality & risk management requirements

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Position Summary

The Program / Delivery Director is an Associate director-level role accountable for the hands-on leadership and commercial management of KPMG T&I's largest, most complex multi-country delivery engagements. This role exists to prevent margin leakage as deal volumes grow - ensuring that large technology transformation programmes are delivered on time, within scope, within budget, and at the quality standard required to sustain client relationships and KPMG's reputation. The Program Director is the primary owner of delivery outcomes on engagements valued at USD 5M+, working in close partnership with the Domain Lead, Architecture Leads, and PMO team to maintain programme health.

Key roles and responsibilities:

Programme Leadership and Delivery Ownership (60%)

• Lead major T&I delivery engagements as the most senior KPMG delivery authority on the programme - accountable for outcomes, commercial performance, and client satisfaction.
• Manage multi-disciplinary delivery teams including KPMG consultants, alliance partner resources (Microsoft, ServiceNow, SAP, Oracle), and specialist subcontractors.
• Own the programme plan, delivery schedule, resourcing model, and budget - maintaining real-time visibility on cost, schedule, and scope against contract.
• Enforce RAID (Risks, Assumptions, Issues, Dependencies) discipline on all programmes - maintaining a live RAID log and escalating unresolved risks within defined thresholds.
• Manage client steering committees and executive programme boards - providing clear, honest status reporting and managing expectations proactively.

Commercial Governance and Margin Protection (25%)

• Maintain gross margin ≥30% on all assigned programmes, identifying and addressing margin leakage at the earliest opportunity.
• Manage all commercial variations - scope changes, time extensions, additional resource requests through a disciplined change control process.
• Ensure that all subcontractor and alliance partner costs are managed within approved budgets and that invoicing is aligned to delivery milestones.
• Provide accurate monthly revenue and cost forecasts to the T&I leadership team, with variance analysis and remediation plans where needed.
• Enforce contractual compliance on both client-side obligations and KPMG delivery commitments.

Team Development and Delivery Excellence (15%)

• Coach and develop Engagement Delivery Leads and PMO Leads within the team, building KPMG T&I's delivery capability.
• Contribute to the continuous improvement of KPMG T&I's delivery methodology, governance framework, and programme management standards.
• Identify and escalate systemic delivery risks or resourcing gaps to the T&I Portfolio Lead.
• Collaborate with Block E (Enablement) to develop and maintain programme management templates, delivery playbooks, and reusable governance assets.

Academic/ Professional qualifications and Experience:

• Relevant degree in Business, Technology, Engineering, or a related field.
• PMP, PRINCE2 Practitioner, MSP, or equivalent programme management certification required.
• Minimum 12 years of experience in technology programme delivery, with at least 5 years managing programmes of USD 5M+ in a consulting or systems integration context.
• Demonstrated track record of delivering large-scale technology transformation programmes (ERP, cloud, cybersecurity, digital) across multiple African markets.
• Experience managing alliance partner delivery teams (Microsoft, ServiceNow, SAP, Oracle) in a formal programme structure.
• Strong financial management capability with demonstrated experience tracking and managing programme P&L.

Technical competencies & Personal attributes:

Demonstrate and articulate KPMG values as well as proven capability in:

• Delivery ownership: takes personal accountability for programme outcomes and does not deflect when problems arise.
• Commercial discipline: understands consulting P&L, change control, and margin management in detail.
• Leadership under pressure: able to maintain team focus, client confidence, and delivery momentum in complex, politically sensitive programme environments.
• RAID discipline: naturally rigorous about risk management, identifies and escalates risks early rather than hoping they resolve themselves.
• Client management: able to manage difficult conversations with senior clients including scope disputes, delays, and escalations.
• Multicultural agility: experienced working across multiple African markets and managing culturally diverse delivery teams.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.
• Personal effectiveness - Excellent report-writing and presentation skills.
• People management - Leadership & management skills.
•  Performance management - Be a performance manager to the team in line with performance management guidelines. 
• Risk management-lead in ensuring full compliance with KPMG quality & risk management requirements
• Capacity building - Takes a lead in building capability of team to future proof workforce and full utilization of existing workforce.