Tooling & Automation Lead - Africa at KPMG

Job Summary

Position Summary The Tooling & Automation Lead is a Senior Manager-level role responsible for identifying, implementing, and managing the technology tools and automation capabilities that underpin KPMG T&I's delivery operations. This role removes manual effort from the delivery workflow - automating governance, reporting, communication, and testing processes - and ensures that KPMG T&I's internal delivery infrastructure keeps pace with the growing scale and complexity of the portfolio. As AI-powered tooling increasingly transforms professional services delivery, this role ensures KPMG T&I remains at the leading edge of technology-enabled service delivery.

Job Details

Key roles and responsibilities:

1. Delivery Tooling Strategy and Implementation (50%)

• Define and maintain KPMG T&I's delivery tooling strategy - selecting, implementing, and managing the technology stack that supports project delivery, governance, and client communication.
• Evaluate and implement tooling for project management (Jira, Smartsheet, ADO), document management (SharePoint, Confluence), reporting automation, and communication (Teams, Slack).
• Work with the PMO Lead (Block C) to automate portfolio reporting, RAID tracking, and financial forecasting - replacing manual spreadsheet processes with connected, automated systems.
• Implement AI-powered tooling where appropriate - including document generation, client reporting, status update automation, and meeting summarisation.
• Manage KPMG T&I's tooling infrastructure, including licence management, access controls, onboarding processes, and tool performance monitoring.

(b) Automation and Efficiency Engineering (35%)

• Identify manual, repetitive delivery processes across the T&I portfolio and develop automation solutions to eliminate them.
• Build automation workflows for common delivery tasks - proposal formatting, status reporting, RAID updates, timesheet consolidation, invoice preparation, and milestone tracking.
• Develop and maintain KPMG T&I's testing and automation frameworks for use on software delivery engagements - reducing client testing effort per project.
• Collaborate with the Asset Enablement Lead to integrate automation capabilities into the asset library, making them reusable across engagements.
• Track and report automation ROI - measuring the delivery hours saved and cost reduction achieved through tooling and automation investments.

(c) Enablement and Adoption (15%)

• Drive adoption of KPMG T&I's delivery tooling stack across all capability blocks - providing training, support, and change management to maximise utilisation.
• Maintain documentation and user guides for all KPMG T&I delivery tools.
• Stay current with emerging AI-powered delivery and automation technologies - evaluating and piloting new tools that could enhance KPMG T&I's delivery efficiency.
• Contribute to KPMG's broader technology innovation agenda by sharing insights on tooling and automation trends.

Requirements

Academic/ Professional qualifications and Experience:

• Relevant degree in Computer Science, Engineering, Technology, or a related field.
• Certification in at least one automation or DevOps platform (Power Automate, Azure Logic Apps, Robotic Process Automation, or equivalent).
• Minimum 8 years of experience in technology delivery or operations, with at least 3 years in a tooling, automation, or DevOps engineering role.
• Hands-on experience building automation workflows using low-code/no-code platforms (Power Automate, Zapier, Make) or scripting (Python, PowerShell).
• Experience with project management tooling (Jira, ADO, Smartsheet) and portfolio reporting automation.
• Exposure to AI-powered productivity tools and their application in professional services delivery.

Technical competencies & Personal attributes:

Demonstrate and articulate KPMG values as well as proven capability in:

• Technology curiosity: energised by finding and implementing better tools - stays current with the evolving landscape of delivery automation and AI productivity.
• Practical automation mindset builds automations that work reliably in complex, messy real-world delivery environments.
• User empathy: designs tools and automations that delivery teams will actually use - not solutions that are technically elegant but practically ignored.
• Analytical discipline: measures the impact of tooling investments in terms of hours saved, error rates reduced, and delivery quality improved.
• Cross-functional collaboration works effectively with PMO, delivery, and asset teams to identify automation opportunities and drive adoption.
• Communication: able to explain technical automation concepts to non-technical delivery professionals.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.
• Personal effectiveness - Excellent report-writing and presentation skills.
• People management - Leadership & management skills.
•  Performance management - Be a performance manager to the team in line with performance management guidelines. 
• Risk management-lead in ensuring full compliance with KPMG quality & risk management requirements
• Capacity building - Takes a lead in building capability of team to future proof workforce and full utilization of existing workforce.