Program / Delivery Director (Large Deals) - Africa at KPMG

Position Summary

The Program / Delivery Director is an Associate director-level role accountable for the hands-on leadership and commercial management of KPMG T&I's largest, most complex multi-country delivery engagements. This role exists to prevent margin leakage as deal volumes grow - ensuring that large technology transformation programmes are delivered on time, within scope, within budget, and at the quality standard required to sustain client relationships and KPMG's reputation. The Program Director is the primary owner of delivery outcomes on engagements valued at USD 5M+, working in close partnership with the Domain Lead, Architecture Leads, and PMO team to maintain programme health.

Key roles and responsibilities:

Programme Leadership and Delivery Ownership (60%)

• Lead major T&I delivery engagements as the most senior KPMG delivery authority on the programme - accountable for outcomes, commercial performance, and client satisfaction.
• Manage multi-disciplinary delivery teams including KPMG consultants, alliance partner resources (Microsoft, ServiceNow, SAP, Oracle), and specialist subcontractors.
• Own the programme plan, delivery schedule, resourcing model, and budget - maintaining real-time visibility on cost, schedule, and scope against contract.
• Enforce RAID (Risks, Assumptions, Issues, Dependencies) discipline on all programmes - maintaining a live RAID log and escalating unresolved risks within defined thresholds.
• Manage client steering committees and executive programme boards - providing clear, honest status reporting and managing expectations proactively.

Commercial Governance and Margin Protection (25%)

• Maintain gross margin ≥30% on all assigned programmes, identifying and addressing margin leakage at the earliest opportunity.
• Manage all commercial variations - scope changes, time extensions, additional resource requests through a disciplined change control process.
• Ensure that all subcontractor and alliance partner costs are managed within approved budgets and that invoicing is aligned to delivery milestones.
• Provide accurate monthly revenue and cost forecasts to the T&I leadership team, with variance analysis and remediation plans where needed.
• Enforce contractual compliance on both client-side obligations and KPMG delivery commitments.

Team Development and Delivery Excellence (15%)

• Coach and develop Engagement Delivery Leads and PMO Leads within the team, building KPMG T&I's delivery capability.
• Contribute to the continuous improvement of KPMG T&I's delivery methodology, governance framework, and programme management standards.
• Identify and escalate systemic delivery risks or resourcing gaps to the T&I Portfolio Lead.
• Collaborate with Block E (Enablement) to develop and maintain programme management templates, delivery playbooks, and reusable governance assets.

Academic/ Professional qualifications and Experience:

• Relevant degree in Business, Technology, Engineering, or a related field.
• PMP, PRINCE2 Practitioner, MSP, or equivalent programme management certification required.
• Minimum 12 years of experience in technology programme delivery, with at least 5 years managing programmes of USD 5M+ in a consulting or systems integration context.
• Demonstrated track record of delivering large-scale technology transformation programmes (ERP, cloud, cybersecurity, digital) across multiple African markets.
• Experience managing alliance partner delivery teams (Microsoft, ServiceNow, SAP, Oracle) in a formal programme structure.
• Strong financial management capability with demonstrated experience tracking and managing programme P&L.

Technical competencies & Personal attributes:

Demonstrate and articulate KPMG values as well as proven capability in:

• Delivery ownership: takes personal accountability for programme outcomes and does not deflect when problems arise.
• Commercial discipline: understands consulting P&L, change control, and margin management in detail.
• Leadership under pressure: able to maintain team focus, client confidence, and delivery momentum in complex, politically sensitive programme environments.
• RAID discipline: naturally rigorous about risk management, identifies and escalates risks early rather than hoping they resolve themselves.
• Client management: able to manage difficult conversations with senior clients including scope disputes, delays, and escalations.
• Multicultural agility: experienced working across multiple African markets and managing culturally diverse delivery teams.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.
• Personal effectiveness - Excellent report-writing and presentation skills.
• People management - Leadership & management skills.
•  Performance management - Be a performance manager to the team in line with performance management guidelines. 
• Risk management-lead in ensuring full compliance with KPMG quality & risk management requirements
• Capacity building - Takes a lead in building capability of team to future proof workforce and full utilization of existing workforce.