Jobs at Jibs-Ray Nigeria Limited

We are seeking a highly motivated and tech-savvy Technical Customer Service Representative to support our e-commerce and food delivery platform. The ideal candidate will be responsible for assisting customers and vendors with technical issues, troubleshooting platform-related concerns, and ensuring a seamless user experience.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and phone regarding technical issues related to orders, payments, delivery tracking, and account access.
• Escalate complex technical issues to the IT or development team, ensuring timely resolution and communication with users.
• Guide customers and vendors through the use of platform features, mobile apps, and online dashboards.
• Monitor system performance and report any downtime, glitches, or recurring issues to the relevant departments.
• Assist customers with payment processing issues, refunds, and order cancellations while adhering to company policies.
• Collaborate with delivery partners, restaurant vendors, and internal teams to resolve service-related concerns.
• Maintain detailed records of customer interactions, reported issues, and resolutions in the CRM system.
• Provide feedback to product and development teams on areas for system improvement and feature enhancements.
• Educate customers on best practices for using the platform to enhance their overall experience.

Required Skills & Qualifications:

• Minimum of 2 years of experience in technical customer support, preferably in e-commerce, food delivery, or SaaS industries.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems, support ticketing tools, and chat/email support platforms.
• Ability to work in a fast-paced environment and manage multiple customer requests simultaneously.
• Strong customer-centric approach with patience and empathy.
• Availability to work flexible shifts, including evenings, weekends, and holidays, as needed.

Preferred Qualifications:

• Experience working with food delivery platforms or e-commerce marketplaces.
• Familiarity with online payment gateways, digital wallets, and order management systems.
• Ability to understand technical documentation and explain complex solutions in simple terms to non-technical users.

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• We are seeking an experienced Brand Operations Manager with at least 3 years of proven expertise in the Quick Service Restaurant (QSR) industry. The ideal candidate will be responsible for ensuring smooth daily operations, maintaining high standards of customer service, managing staff, and driving sales growth in a fast-paced environment.

Key Responsibilities:

Production Operations:

• Manage daily front and back-of-house operations, including staff supervision, shift organization, and performance evaluation.
• Hands-on experience in kitchen management
• Knowledge of recipe documentation
• Overseas the entire business operations, ensuring a lean operation is maintained
• Products research and development

Customer Service:

• Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery
• Liaise with other sales team member on customer orders interfacing between client & company
• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers

Sales and Revenue:

• Potentially handling online orders and deliveries through an e-commerce platform.
• Implement strategies to increase sales and revenue for the online store.
• Create and implement the strategy for increased sales, including cross-sell and Up-sell of all products and services, in-house and online to current and potential customers

E-commerce Integration:

• Potentially manage online orders, order status update, processed order tag, delivery logistics, and other related operations through an e-commerce platform.

Staff Management:

• Train, motivate, and manage production staff, ensuring they are knowledgeable and efficient.

Inventory and Cost Control:

• Monitor inventory levels, manage costs, and potentially handle procurement of supplies.

Quality Control:

• Maintain high standards of food quality, hygiene, and overall restaurant presentation.

Reporting:

• Basic accounting skills and indept knowledge of FIFO process
• Prepare, generate regular daily, weekly and monthly reports on sales, inventory, income statement and other key performance indicators.
• And other tasks as assigned by the management

Qualifications/Experiences

• BSC Preferably in Business Administration Accounting, Marketing, or a related field.
• At least 3 years of experience in e-commerce, sales, operations, or a related field.
• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
• Knowledge of food safety standards and health regulations
• Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
• Understanding of order fulfillment processes, customer service and problem-solving
• Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.
• Innovative mindset to generate new business ideas and strategies
• Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.
• Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure in a fast-paced setting
• Attention to detail to ensure accuracy and quality in all aspects of the business.

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Job Summary:

• We are seeking a systems expert responsible for designing, implementing, and maintaining Linux-based infrastructure to support enterprise applications, networks, and services.
• This ideal candidate will ensure servers are secure, performant, highly available, and business-critical systems are running smoothly at the backend.
• This role is critical to driving operational efficiency and delivering value across the organization.
• RedHat, Oracle Enterprise Linux and Solaris operating system installation.
• Operating system hardening and configuration.
• Break and fix.
• Capacity optimization and reporting.
• Observability and monitoring of infrastructure.
• Service management operations, includes - incident, request, problem and change implementations.
• Host storage sub-system administration and migration.
• Platform automation and scripting.
• Package and repository management.
• System patch and vulnerability remediation.
• Platform management utilizing tools such as RedHat Satellite and Ansible Automation
• Platform.
• Engineered system administration, such as Oracle Sparc M6 and Exadata.
• Virtualized platform administration such as Oracle Virtual Machine Manager, KVM and

VMWare VCenter.

• Business reporting and presentation.
• Customer engagement and troubleshoot sessions.
• Platform upgrade and migration.
• Research and development.
• Business tasks reporting.

SCOPE:

• PATCHING: This activity is to address swiftly vulnerable hosts in the Unix ecosystem. It also includes vulnerability remediation to mitigate security attack surfaces identified and improve system performance by addressing known system bugs.
• OPERATING SYSTEM CONVERSION: This activity is for the conversion of Oracle Enterprise Linux to RedHat Enterprise Linux systems respectively for operating system consolidation and get RedHat subscription coverage.
• REDHAT SATELLITE REGISTRATION: This is consolidation of all RedHat Enterprise Linux footprints on centralized management system – RedHat Satellite. This centralizes package, patch, jobs execution and management.
• OPERATING SYSTEM UPGRADE: This activity aims at upgrade of RedHat Enterprise Linux 7.9 to 8.10 respectively. This assures environment being security compliant and within support.

Key Responsibilities:

• Lead and support the migration from Oracle Enterprise Linux (OEL) to Red Hat Enterprise Linux (RHEL).
• Integrate Linux hosts with RedHat Satellite for centralized management.
• Perform advanced troubleshooting of Linux operating systems and applications.
• Automate routine tasks using tools like Ansible.
• Apply ITIL processes (change, incident, problem management) in daily operations.
• Collaborate with cross-functional teams to ensure seamless infrastructure upgrades and transparent system migrations.

Required Skills & Qualifications:

• Strong proficiency in Linux system administration (RHEL preferred).
• Experience with RedHat Satellite, Ansible, and shell scripting (Bash, Python).
• Familiarity with network services: DNS, NFS, LDAP/Kerberos, Apache, NTP.
• Analytical mindset with strong problem-solving capabilities.
• Excellent communication and teamwork skills.
• Certifications such as RHCE, RHCSA, or ITIL are advantageous