Jobs at Invent Alliance Limited

Summary

• The Contact Centre Agent will be primarily responsible for answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
• You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
• You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities

• Answer incoming calls and respond to customer’s emails.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Manage and update customer databases with the status of each customer.
• Provide customers with brochures and information packages on products or services.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Follow up customer calls where necessary.
• Upsell products and services.
• Complete call logs and reports.
• Other duties as assigned.

Education and Qualification

• Minimum of HND / BSC in any discipline.
• 0 to 2 years’ experience as a Contact Centre Agent.

Requirements:

• Exceptional communication skills.
• Ability to pay attention to details.
• Empathy
• Must be very patient.
• The agent is required to understand company and clients’ products and services in a timely manner.
• Must be resident within Ajah / Sangotedo axis.

go to method of application »

Location: Victoria Island, Ikoyi, Lekki, Ajah - Lagos

Responsibilities

• Driving clients daily to their desired destinations
• Maintaining the vehicle safe and clean
• Using Google app to determine the best route

Requirements and Skills

• Must have a minimum of SSCE
• Must have a valid driver’s license and LASDRI
• Must reside within Lekki, Agungi, Ikoyi
• Must be ready for immediate engagement
• Must know how to drive Manual /Automatic
• Must have a minimum of 3 years working experience as a driver
• Must be willing to travel when required
• Must be able to read and write
• Must be matured and pays attention to details
• Must be within the ages of 25 - 45 years.
• Must reside in Lagos Island- Lekki, Ajah, Victoria Island, etc