Jobs at Invent Alliance Limited

Summary

• The Construction Project Coordinator will be primarily responsible for overseeing the planning and delivery of the construction project.

Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of the project.
• Ensure that all parts of the project are delivered on-time, within scope and within budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with all stakeholders.
• Create and maintain comprehensive project documentation.
• Meet with stakeholders to take detailed ordering briefs and clarify specific requirements of each project.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Use and continually develop leadership skills.
• Other related duties as assigned.

Education and Qualification

• Minimum of B.Eng.
• 0 to 3 year experience in a similar role.

Requirements

• Proven working experience in project management
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office
• Project Management Professional (PMP) certification is a plus.

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Summary

• The Contact Centre Agent will be primarily responsible for answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
• You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
• You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities

• Answer incoming calls and respond to customer’s emails.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Manage and update customer databases with the status of each customer.
• Provide customers with brochures and information packages on products or services.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Follow up customer calls where necessary.
• Upsell products and services.
• Complete call logs and reports.
• Other duties as assigned.

Education and Qualification

• Minimum of HND / B.Sc in any discipline.
• 0 to 2 years experience as a Contact Centre Agent.

Requirements:

• Exceptional communication skills.
• Ability to pay attention to details.
• Empathy
• Must be very patient.
• The agent is required to understand company and clients’ products and services in a timely manner.
• Must be resident within Ajah/Sangotedo axis.