Jobs at HRLeverage Africa

Job Summary

• The Customer Service Officer is responsible for assisting customers, responding to inquiries, providing shipment updates, resolving complaints, and ensuring customers receive excellent service throughout the shipping process.

Key Responsibilities

• Attend to customer inquiries.
• Provide updates on shipments and delivery status.
• Handle customer complaints and resolve issues promptly.
• Keep accurate records of customer interactions and shipment details.
• Follow up with customers on pending requests.
• Build good relationships with customers and ensure their satisfaction.
• Escalate unresolved issues to the appropriate team.
• Carry out other duties assigned by the supervisor.

Requirements

• OND/ HND or Bachelor's Degree in any related field.
• At least 1 year of customer service experience. Experience in logistics or freight forwarding is an advantage.
• Computer literacy.
• Must live in proximity to Amuwo.

Skills:

• Good communication skills.
• Excellent customer service skills.
• Good problem-solving ability.
• Ability to work under pressure.
• Good organizational and time management skills.

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About the Role

• HRLeverage Africa is recruiting on behalf of a client in the Travels & Tours industry for an experienced Sales Manager to lead the sales team, drive business growth, and expand the organization's corporate client base.

Key Responsibilities

• Lead and supervise the sales and marketing team.
• Develop and implement strategic sales plans.
• Drive revenue growth and business development initiatives.
• Build and maintain relationships with key clients and corporate accounts.
• Monitor sales performance and prepare management reports.
• Coach and mentor team members to achieve performance targets.
• Identify new market opportunities and develop strategies to increase market share.

Requirements

• Interested candidates should possess a Bachelor`s Degree
• Minimum of 5 years' experience in sales management, preferably within the Travels & Tours industry.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership, negotiation, and business development skills.
• Excellent communication and presentation skills.
• Ability to develop and execute sales strategies effectively.

Compensation & Benefits

• N400,000 and above (Negotiable).
• Attractive welfare benefits.
• Conducive working environment.
• Opportunity for career growth and professional development.

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About the Role

• Our client is recruiting for a results-driven Field Sales / Marketing Executive to drive  business growth by promoting the company's travel and tourism services.

Key Responsibilities

• Promote and market the company's travel and tour services.
• Identify and develop new business opportunities.
• Build and maintain relationships with corporate and individual clients.
• Conduct sales visits, presentations, and follow-up meetings.
• Achieve assigned sales targets.
• Prepare market intelligence and sales reports.
• Represent the company at networking and business development events.

Requirements

• Experience in sales and marketing, preferably within the travel, hospitality, or service industry.
• Excellent negotiation and communication skills.
• Strong business development and relationship management skills.
• Self-motivated with the ability to work independently.
• Target-driven and result-oriented.

Compensation & Benefits

• Salary: N250,000 – N300,000 per month (Negotiable).
• Attractive welfare benefits.
• Conducive working environment.
• Performance and career growth opportunities.

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Key Responsibilities

• Manage flight reservations, ticketing, revalidation, reissuance, and cancellations.
• Process customer travel bookings accurately and efficiently.
• Liaise with airlines, hotels, and travel partners.
• Resolve customer inquiries and booking issues.
• Maintain accurate reservation records.
• Deliver exceptional customer service.

Requirements

• Interested candidates should possess a Bachelor's Degree  
• Proven experience in ticketing and reservations within a Travels & Tours organization.
• Proficiency in Amadeus, Galileo, Sabre, or other GDS platforms.
• Strong communication and customer relationship skills.
• Excellent organizational and problem-solving abilities.

Compensation & Benefits

• N250,000 - N300,000 / Month (Negotiable).
• Attractive welfare benefits.
• Conducive working environment.
•  Career advancement opportunities.

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About the Role

• They are seeking for a motivated and passionate Entry-Level Reservation Executive.
• This role is ideal for fresh graduates who have completed training in Ticketing/GDS and are eager to build a career in the travel industry.

Key Responsibilities

• Handle flight reservations and ticket bookings.
• Assist with ticket revalidation, reissuance, and cancellations.
• Respond to customer travel inquiries professionally.
• Coordinate with airlines, hotels, and other travel partners.
• Maintain accurate booking records and documentation.
• Provide excellent customer service and travel advisory support.
• Perform other duties as assigned.

Requirements

• Fresh graduate with training in Ticketing/GDS.
• Knowledge of Amadeus, Galileo, or Sabre is an added advantage.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Good attention to detail and willingness to learn.

Compensation & Benefits

• Minimum salary of N150,000 (negotiable).
• Attractive welfare benefits.
• Conducive work environment.
• Career growth opportunities.