Jobs at HRD Solutions

Job Objective / Summary

• The Dispute Resolution Manager oversees and directs the resolution of disputes and chargebacks across card and electronic payment channels.
• The role ensures timely, accurate case handling, leads the dispute team, collaborates with internal and external stakeholders, and maintains compliance with regulatory and industry standards while improving processes, reducing risks, and enhancing customer experience.

Duties &  Responsibilities

• Oversee the review and evaluation of transaction details and supporting documents to determine the validity and appropriate handling of disputes and chargebacks.
• Provide guidance and direction in liaising with customers, merchants, and financial institutions to ensure the efficient gathering of evidence and effective resolution of cases.
• Ensure all dispute and chargeback cases are properly logged, monitored, and resolved within established regulatory and internal timelines.
• Collaborate with fraud prevention and risk teams to identify emerging patterns, strengthen controls, and reduce exposure to fraudulent activities.
• Ensure full compliance with banking regulations, card scheme rules, and internal policies across all dispute-related processes.
• Review and present periodic reports on dispute trends, resolution performance, financial impact, and aging cases to senior management.
• Work with IT, operations, and payment system teams to resolve transaction errors and implement corrective and preventive measures to improve process efficiency.
• Oversee customer communication standards, ensuring clear explanations of dispute procedures and timely updates on case status.
• Lead training, coaching, and awareness programs for staff and internal stakeholders on dispute management, chargeback rules, and process improvements.
• Perform any other managerial duties as assigned to support operational efficiency and organizational objectives.

Key Performances Indicators

• Percentage of disputes and chargebacks correctly assessed and resolved.
• Ensure all chargebacks are reported and treated within regulatory timeframes, with zero breaches.
• Reduction in fraud-related disputes and effective implementation of preventive measures.
• Effectiveness of collaboration with internal/external stakeholders and customer satisfaction with dispute handling.
• Implementation of system/process improvements and effectiveness of staff training programs.

Education and Qualifications

• Education: Bachelor’s degree in Banking & Finance, Accounting, Business Administration, or a related field. A Master’s degree or professional certifications in risk management, payments, or compliance is a plus.
• Experience: Minimum of 5 years of progressive experience in dispute resolution, chargeback management, fraud analysis, or related banking and payments operations, with demonstrated leadership or supervisory experience preferred.

Knowledge:

• Strong understanding of card schemes (Mastercard, Verve) and payment regulations/Compliance standards.
• Experience working with dispute management tools and banking platforms.
• Understanding of fraud trends, risk management, and prevention techniques
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Skills / Competencies:

• Excellent analytical and problem-solving skills.
• Proficiency in payment systems and dispute management tools
• Strong communication and negotiation skills.
• Ability to work under pressure and meet strict deadlines.
• Attention to detail and high level of accuracy
• Customer-centric approach to dispute handling.

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Job Objective / Summary

• To effectively manage the relationship between the MfB and tax authorities, thus enhancing smooth, hitch-free interaction with Inland & Internal Revenue Services

Duties & Responsibilities

• Ensure full compliance with all relevant tax laws and finance acts applicable to the MfB (CIT, EDT, PAYE, WHT, VAT, TP, CRS, etc).
• Ensure and monitor payment of taxes to the relevant government authorities.
• Ensure that deductions of taxes are made from applicable transactions.
• Coordinate tax audits and supervise tax functions across the MfB.
• Exploring ways within the tax system and laws that the MfB can take advantage of.
• Put in place a process for the prompt filing of annual tax returns (PAYE and company income tax).
• Review tax (PAYE, WHT and CIT) accruals made in the general ledger for adequacy and reconcile to schedule.
• Perform year end accrual review and prepare tax provision with supporting schedules.
• Work with payroll unit to ensure the deduction of taxes and that taxes deducted are correct.
• Handle all tax information request including processing of tax clearance for staff and the MfB.
• Improve tax processes of the MfB by developing or implementing best practices.
• Identify and mitigate tax risks.
• Provide innovative tax planning for the staff and the MfB.
• Ensuring prompt responses to queries on demand notices and other correspondences before deadlines to relevant government authorities.
• Remittance of WHT deductions and VAT payments to relevant tax authorities; and
• Provide monthly update on tax information as it affects the MfB, in addition to identifying and mitigating tax risks.

Key Performance Indicators

• Timeliness in preparation of all necessary tax reports / returns.
• Timeliness in response to requests and queries from revenue services.
• Incidents of financial exposure or loss due to negligence in all tax related matters; and
• Accurate and prompt remittances of all relevant taxes.

Job Requirements

• Education: A good Bachelor’s Degree / HND in Accountancy.
• Professional Accounting certification and MBA will be added advantage.
• Experience: Minimum of 5 years relevant experience in a reputable firm or company.

Knowledge:

• Proficiency in Microsoft Excel and other Microsoft office programmes
• Sound knowledge of best practices in financial management
• Knowledge of relevant accounting packages
• Knowledge of all relevant and up to date tax laws
• Knowledge of existing regulatory framework
• Knowledge of industry and economic environment, both locally and globally.

Skills / Competencies:

• Strategic thinking
• Supervisory and leadership skills
• Communication skills
• People skills
• Integrity
• Flair for details
• Team spirit.

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Job Summary

• The Performance Management Lead is responsible for designing, executing, and optimizing performance management strategies that strengthen employee effectiveness and support organizational goals.
• This role oversees the performance appraisal cycle, drives talent development initiatives, and supports workforce planning to ensure strong alignment between employee capabilities and business objectives.

Key Performance Indicators (KPIs):

• Design and implement performance management frameworks that enhance employee productivity, accountability, and engagement.
• Oversee the end-to-end performance appraisal process, ensuring fairness, transparency, and alignment with organizational objectives.
• Develop and execute performance-focused talent strategies, including career progression pathways, succession planning, and leadership development initiatives.
• Partner with department heads to set performance targets and ensure consistent, effective goal-setting across all teams.
• Monitor and analyze key performance-related HR metrics, including performance ratings distribution, productivity indicators, and employee engagement trends.
• Facilitate performance-enhancing training, coaching, and capability-building programs for employees and managers.
• Ensure compliance with labour laws, organizational policies, and best practices related to performance management and employee relations.
• Prepare and present reports, insights, and recommendations on organizational performance trends to support strategic decision-making.
• Oversee consequence management related to performance issues, including the development of performance-related disciplinary policies and administration of corrective actions.
• Provide guidance to managers on handling performance gaps and ensure consistent application of performance improvement processes across the organization.
• Improved employee performance ratings and overall productivity levels across the organization.
• Increased consistency, timeliness, and quality of the performance appraisal process.
• Improved employee performance ratings and overall productivity levels across the organization.
• Increased consistency, timeliness, and quality of the performance appraisal process.
• Enhanced employee engagement and satisfaction indicators directly linked to performance initiatives.
• Reduction in performance-related issues through effective performance coaching and improvement plans.
• High-quality, accurate, and actionable analysis of staff performance delivered to management for decision-making.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational
• Development, or related field (Master’s preferred).
• 5+ years of experience in performance management, talent development, or HR leadership roles.
• Professional Body Membership/Certification(s):
  • Membership in the Chartered Institute of Personnel Management (CIPM) Nigeria or commitment to obtain within two years of appointment.
  • Certification in performance management, HR analytics, or leadership development is an added advantage.

Knowledge:

• Strong knowledge of performance management frameworks and HR best practices.
• Excellent leadership, coaching, and communication skills.
• Proficiency in HR software and data analytics tools.
• Proficiency in Microsoft Excel and other Microsoft office programmes.
• Ability to develop and execute strategic workforce planning initiatives.

Skills / Competencies:

• Strategic thinking
• Supervisory and leadership skills
• Communication skills
• People skills
• Integrity
• Flair for details
• Team spirit
• Confidentiality and professional judgement
• Strong interpersonal and conflict-resolution skills.

Salary
Open to discussion