Jobs at eRecruiter Nigeria

Role Overview:

• The Infrastructure Support Manager will be responsible for maintaining, optimizing, and scaling their core voice infrastructure and networks. This includes supporting VoIP systems (FreeSWITCH, Opensips, Kamailio), SIP trunk management, and backend configurations critical to call reliability.
• The ideal candidate will not only be a hands-on engineer but also a strong collaborator—working with other teams to solve routing issues, enhance performance, and ensure our infrastructure supports business goals. 

Key Responsibilities:

Infrastructure Reliability & VoIP System Support

• Maintain, monitor, and optimize FreeSWITCH, Opensips, Kamailio, and other core VoIP infrastructure.
• Troubleshoot and resolve SIP trunk issues to ensure high call quality.
• Build and maintain scalable and secure SIP server configurations (IVRs, routing rules, extensions, call queues).

Collaboration & Support

• Interface with customers and internal teams to resolve network and VoIP-related issues.
• Support product and engineering teams with voice infrastructure requirements and implementation.
• Collaborate with operations and growth teams on CRM and call center software integrations.

Network Performance & Security

• Ensure network configurations (firewalls, NAT, QoS) support optimal VoIP performance.
• Diagnose call quality issues using tools like Wireshark, RTCP, and other SIP debugging utilities.
• Ensure secure handling of calls through SIP authentication, encryption, and compliance.

Documentation & Optimization

• Maintain up-to-date documentation for infrastructure configurations and processes.
• Implement best practices for upgrades, patch management, and performance tuning.
• Contribute to cost-effective international routing and billing systems.

Key Success Metrics:

Your performance will be measured by:

• Issue Resolution Time – Reduce VoIP and network issue resolution time across the business.
• Uptime & Availability – Maintain >99.9% availability for all voice infrastructure.
• Process & Documentation – Ensure critical infrastructure documentation is always current and accessible.

Requirements:

• 4+ years experience in VoIP technologies (FreeSWITCH, Opensips, Kamailio, Asterisk, etc.)
• Proven experience with SIP trunking, call routing, PBX systems, and SIP protocol handling.
• Strong networking knowledge: TCP/IP, NAT, VPN, QoS, and firewall configuration.
• Experience with tools like Wireshark, RTCP, and CLI-based monitoring/debugging.
• Solid scripting experience and familiarity with automation tools is a plus.
• Hands-on experience integrating VoIP with CRMs or call center tools (e.g., Salesforce, HubSpot).
• Strong documentation, troubleshooting, and incident management skills.
• Ability to communicate technical concepts clearly across teams.

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Role Overview:

• As the People Operations Manager, you will own and streamline key people processes—from recruitment and onboarding to performance tracking and employee engagement.
• You’ll be responsible for ensuring the company attracts, hire, and retain high-performing talent while making the company's employee experience delightful and efficient. This role is a great fit for someone who thrives in fast-paced environments and has a strong bias for systems thinking, structure, and clarity.

Key Responsibilities:

Hiring & Recruitment Operations

• Oversee and streamline end-to-end hiring processes across all departments.
• Maintain structured hiring pipelines, role scorecards, and candidate databases.
• Collaborate with recruitment agencies to ensure timely execution and alignment with team needs.
• Improve and document the hiring playbook for the company.

Onboarding & Off-boarding

• Improve our current onboarding experience to ensure high-impact onboarding experience for new hires.
• Ensure all team members have access to the tools, information, and expectations they need within their first week.
• Manage off-boarding processes and exit interviews to extract key learnings.

Process Automation & Systems

• Create a single source of truth for internal documents, SOPs, and employee resources.
• Automate key HR workflows such as offer letters, performance tracking, and pulse surveys.
• Support the implementation of HR tech and systems (e.g. Notion, Deel, Gusto, etc.).

Employee Experience & Culture

• Lead internal communication and updates. 
• Drive culture-building initiatives, employee satisfaction checks, and feedback loops.
• Facilitate team bonding, virtual town halls, and internal check-ins.

Performance & Compliance

• Maintain employee records, role documentation, and performance agreements.
• Collaborate with department heads to ensure performance reviews are timely and productive.
• Monitor team health and suggest improvements in structure or alignment.

Requirements

• 4+ years of experience in People Operations, HR, or Talent Management in a startup or high-growth tech company.
• Strong background in building scalable HR systems and recruitment processes.
• Excellent project management skills—can juggle multiple priorities and execute fast.
• Outstanding written and verbal communication.
• Strong organizational skills with an eye for documentation and clarity.
• Previous experience implementing or managing HR tech tools is a plus.

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Job Objective

• We are seeking a highly experienced and results-oriented Head of Performance Marketing to lead and scale our performance marketing capabilities. This pivotal role will be responsible for developing, implementing, and optimising data-driven marketing strategies across various digital platforms to achieve ambitious client goals. The ideal candidate will possess a deep understanding of the performance marketing landscape, a proven track record of delivering significant ROI, and strong leadership skills to guide and mentor a talented team. You will be a strategic thinker with a hands-on approach, capable of both formulating high-level strategies and diving into the details of campaign execution and analysis.

Key Responsibilities

• Develop and implement comprehensive performance marketing strategies aligned with client objectives and agency goals across Google Ads (Search, Display, YouTube), Meta Ads (Facebook, Instagram), TikTok Ads, Programmatic Advertising (DSP selection, setup, optimisation), and potentially other relevant platforms.
• Oversee the end-to-end management of performance marketing campaigns, including planning, setup, implementation, budget management,  monitoring, optimisation, and reporting.
• Utilise robust analytics platforms (e.g., Google Analytics, platform-specific dashboards) to track key performance indicators (KPIS), analyse campaign performance, identify trends, and provide actionable insights and recommendations for continuous improvement.
• Develop and manage performance marketing budgets effectively, ensuring optimal allocation of resources to maximise ROI and achieve client targets. Create accurate performance forecasts and projections.
• Lead, mentor, and develop a team of performance marketing specialists, fostering a collaborative and high-performance culture. Set clear goals, provide regular feedback, and identify training and development opportunities.
• Establish and maintain high performance standards for the team and individual campaigns, ensuring adherence to best practices and quality control.
• Work closely with other agency teams, including Account Management, Social Media, Content, and Analytics, to ensure integrated and cohesive marketing strategies.

Requirements

• Bachelor's degree in Marketing, Business, Economics, or related field
• 7 to 10 years of progressive experience in performance marketing, with a significant portion of that experience within a digital marketing agency environment.
• Demonstrable and strong proficiency in managing and optimising campaigns across:
• Google Ads: Search, Display, YouTube (including advanced features like audience targeting, bidding strategies, and conversion tracking).
• Meta Ads: Facebook, Instagram (including campaign objectives, audience segmentation, creative optimisation, and pixel implementation).
• TikTok Ads: Campaign setup, creative best practices, audience targeting, and performance analysis.
• Programmatic Advertising: Deep understanding of DSPS (e.g., DV360, The Trade Desk), audience targeting, bidding strategies, and ad exchange ecosystems.
• Proven track record of developing and executing successful performance marketing strategies that have delivered significant ROI and achieved client KPIS.
• Strong analytical skills with the ability to interpret complex data, identify key insights, and translate them into actionable recommendations.
• Excellent understanding of web analytics platforms (e.g., Google Analytics) and attribution models.
• Experience in managing and optimising significant advertising budgets.
• Ability to analyse data and optimise strategies based on insights.
• Excellent interpersonal communication and relationship-building skills 
• Strong leadership, communication, presentation, and interpersonal skills.
• Ability to work independently, manage multiple projects simultaneously, and meet tight deadlines.
• Excellent problem-solving and decision-making abilities.
• Familiarity with marketing automation platforms and CRM systems is a plus.
• Relevant certifications (e.g., Google Ads, Meta Blueprint) are a strong advantage.
• Experience working with Nigerian market dynamics and consumer behavior is highly desirable.
• ​Passionate About Growth: You love seeing the impact of your work on business results.