Jobs at Doviana Institute of Entrepreneurship & Technology

Job Description

• The Head of Membership & Programmes is responsible for managing member engagement strategy in collaboration with the other key stakeholders internally, i.e. National divisions and externally, i.e. Region and Chapter leadership.

Duties and Responsibilities

• Head and work with Membership Department staff to develop and execute a plan for membership growth and retention by identifying a short-term and long-term strategy and initiatives, both in-person and online approaches.
• Must be willing to secure and run the State office under the directives of the Registrar; essential
• Must be willing to secure contacts and work with N.Y.S.C State officials for the purpose of organizing training and induction for prospective members.
• Provide the strategic
• direction for, and management of, a marketing program supporting the Membership program to achieve membership growth
• Monitor and review effectiveness of current membership programs and make recommendations on streamlining or conclude these efforts
• Work with Director of Membership Operations to manage the membership annual renewal process and develop a strategy to onboard all new members including follow-up and other personal connections.
• Partner with key volunteers and staff to assess the existing benefits of membership and work to ensure they are relevant and interesting. Make recommendations for new Member programs, and benefits.
• Conduct member surveys to assess our programs, resources and membership initiatives and make recommendations for deepening member value and engagement.
• Strategize content and resources for Membership initiatives, such as brochures, enrollment forms, website and social media updates in collaboration with key division volunteers and marketing staff.
• Ensure that programs are implemented with high quality in accordance with the Institute's National priorities.
• Ensure department’s planning/operations support the organization’s larger goals and objectives.

Required Knowledge, Education or Experience

• B.A, B.Sc/HND or equivalent with 7-10 years of management experience; MBA preferred.
• Excellent written and verbal communication and proofreading skills
• Strong project management and problem-solving skills
• Knowledge of marketing strategy and complete marketing cycle
• Experience managing lists for email and direct mail communications
• Experience with social media and on-line marketing
• Technologically proficient with a solid understanding of and ability to use appropriate software products, such as Microsoft Office Suite and Base camp.

Supervisory Responsibilities:

• Sales & Marketing.

Remuneration
We offer competitive salary and exceptional benefits to its employees.

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Job Description

• Handle cash transactions with customers using cash registers
• Issue receipts,
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving establishments
• Maintain clean and tidy checkout areas
• Keep reports of transactions
• Pleasantly deal with customers to ensure satisfaction.
• Receives Payments from customers at time of check-in and at check-out.
• Reconciles and balances the bills and accounts of customers at the close of each shift. He / She shall respond to inquiries regarding cooperate services.
• Maintains the daily cash register by recording the monies received and payments made.
• Assists with lodgement of cheques and cash into the bank as directed by the manager.
• Checks that the billing instructions are correct for all guests/customers at check-in and check-out.
• May also perform a variety of banking services for clients/customer
• Follow up on all deposit dues / deposit to be paid.
• Assist in managing the safe deposit boxes.

Requirements

• OND in Accounting, Business Administration or equivalent.
• Proven working experience in retail cashier or sales
• Those that stay around Gboko and its environs are at an advantage
• Basic computer knowledge and familiarity with electronic equipment (e.g. cash register, pos etc)
• Strong communication and time management skills
• Customer satisfaction-oriented
• Attention to detail and mathematical skills
• Sales skills.