Jobs at Careers Verified

Job Description

• The Senior Banking Officer is responsible for developing new market initiatives, assessing new markets, and analyzing business opportunities. plans and directs all aspects of an organization's business development policies, objectives, and initiatives.
• Developing the company’s marketing initiative, using market research and analysis to direct marketing strategy and planning.
• Generate Revenue and promote the company’s consumer products, while maintaining her brand value and identity among the prospective customers.
• He/She efficiently executes business strategies that are in line with organizational objectives.
• Perform KYC on all customers in strict adherence to the provisions of AML/CFT policy and regulations
• Respond proactively to customers’ needs

Qualification / Experience

• Bachelor's Degree in Business Administration, Marketing, Finance, or related field; master's degree is advantageous.
• Minimum of 7-10 years post-NYSC work experience in Finance Companies, Commercial banks Microfinance banks, or other CBN licensed lending institutions.
• Proven business development, sales, or marketing experience.
• Proficient in all Microsoft Office applications.
• Excellent analytical, problem-solving, and decision-making skills
• IPPIS portfolio management experience is an added advantage.
• Possess relevant professional qualification(s)
• Must possess excellent marketing skills and be result oriented
• Must be self-confident and self-driven

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Job Summary

• The Collections Agent is responsible for managing and recovering overdue payments from clients while maintaining a professional and respectful relationship.
• The role involves contacting customers to negotiate payment arrangements, resolving payment disputes, and ensuring compliance with company policies and legal regulations.

Key Responsibilities
Customer Communication:

• Contact clients via phone, email, and written correspondence to discuss overdue payments.
• Respond promptly to customer inquiries regarding account balances, payment options, and disputes.

Account Management:

• Review and monitor assigned accounts to identify overdue balances.
• Maintain accurate records of all communications and transactions with customers in the system.

Payment Arrangements:

• Negotiate payment plans or settlements that align with company policies.
• Follow up on broken promises of payment to ensure commitments are met.

Compliance and Documentation:

• Adhere to company policies, procedures, and applicable laws/regulations (e.g., Fair Debt Collection Practices Act or local equivalents).
• Prepare and maintain detailed reports on collection activity and account status.

Collaboration:

• Work with internal teams, such as billing or customer service, to resolve account discrepancies or disputes.
• Escalate complex or non-responsive accounts to the Collections Manager or legal department as necessary.

Performance Goals:

• Achieve or exceed collection targets and performance metrics set by the company.
• Proactively identify opportunities to improve collection processes or enhance customer experience.

Skills and Qualifications

• Education: High school diploma or equivalent required; an associate's or bachelor's degree in finance, business, or a related field is a plus.
• Experience: Proven experience in collections, customer service, or a similar role.

Technical Skills:

• Proficiency in using collections software, CRM systems, and Microsoft Office Suite (Excel, Word).
• Familiarity with billing processes and financial records.

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Job Overview

• We are seeking enthusiastic and goal-oriented graduate trainees to join our telemarketing team.
• As a Telemarketing Graduate Trainee, you will be responsible for building and maintaining relationships with prospective customers, generating leads, and promoting company products or services over the phone.
• This is an entry-level role designed to provide hands-on training and professional development in a fast-paced sales environmen

Key Responsibilities

• Lead Generation:

  • Identify potential customers through cold calling, email campaigns, and other telemarketing techniques.
  • Maintain and update the customer database.

• Customer Engagement:

  • Contact prospective clients to introduce the company’s products/services.
  • Understand customer needs and offer solutions tailored to their requirements.
  • Provide accurate information about products, services, pricing, and promotional offers.

• Sales and Conversion:

  • Schedule appointments or follow-ups for senior sales representatives.
  • Assist in meeting daily, weekly, and monthly sales targets.

• Customer Service:

  • Respond to customer inquiries and resolve complaints in a professional manner.
  • Maintain a positive and empathetic attitude toward customers.

• Training and Development:

  • Participate in ongoing training sessions to enhance product knowledge and telemarketing skills.
  • Collaborate with team members to share best practices and achieve group objectives.

• Reporting and Analysis:

  • Prepare and submit daily activity and performance reports to the supervisor.
  • Provide feedback on customer trends and insights to improve marketing strategies.

Requirements

• Educational Background: Recent graduate with a Degree in Marketing, Business Administration, Communication, or a related field.
• Communication Skills: Excellent verbal and written communication skills in [language(s)].
• Interpersonal Skills: Strong persuasion, negotiation, and interpersonal abilities.
• Tech-Savvy: Proficient in using CRM tools, spreadsheets, and basic computer applications.
• Goal-Oriented: Self-motivated and results-driven, with a passion for meeting targets.
• Team Player: Ability to work collaboratively in a team-oriented environment.

What We Offer

• Salary: N60,000 monthly.
• Career growth opportunities within the company.
• A dynamic and supportive work environment.

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Responsibilities

• Generate Revenue and promote the company’s investment products while maintaining her brand value and identity among prospective customers.
• Developing the company’s marketing initiative, using market research and analysis to direct marketing strategy and planning.
• Perform KYC on all customers in strict adherence to the provisions of AML/CFT policy and regulations
• Respond proactively to customers’ needs

Qualification/Experience

• First Degree in any Finance related field but preferably from the Management/Finance Fields.
• Minimum of 5 years post NYSC working Experience in a Finance Institution, commercial bank or microfinance Bank-At least 3 years of corporate banking experience is key.
• Possess relevant professional qualification(s)
• Must possess a good knowledge of marketing in the respective business environment and be result driven
• Must be self-confident and self-driven.
• Possess excellent leadership quality.

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Responsibilities

• Generate Revenue and promote the company’s investment products, especially payroll lending while maintaining her brand value and identity among prospective customers.
• Identify various public sector parastatals, agencies and ministries for marketing and sales of payroll lending, based on deduction at source, to the staff.
• Identify various credible private sector companies for marketing and sales of payroll lending, based on deduction at source, to the staff.

Qualification / Experience

• First Degree in any Finance or figure related field but preferably from the Management/Finance Fields.
• Minimum of 5 years post NYSC working Experience in a Finance Company, commercial bank or microfinance Bank-At least 3 years of payroll lending experience is key.
• Must possess a good knowledge of marketing and be result driven
• Must be self-confident and self-driven.