Collection Officer at Careers Verified

Job Summary

• The Collections Agent is responsible for managing and recovering overdue payments from clients while maintaining a professional and respectful relationship.
• The role involves contacting customers to negotiate payment arrangements, resolving payment disputes, and ensuring compliance with company policies and legal regulations.

Key Responsibilities
Customer Communication:

• Contact clients via phone, email, and written correspondence to discuss overdue payments.
• Respond promptly to customer inquiries regarding account balances, payment options, and disputes.

Account Management:

• Review and monitor assigned accounts to identify overdue balances.
• Maintain accurate records of all communications and transactions with customers in the system.

Payment Arrangements:

• Negotiate payment plans or settlements that align with company policies.
• Follow up on broken promises of payment to ensure commitments are met.

Compliance and Documentation:

• Adhere to company policies, procedures, and applicable laws/regulations (e.g., Fair Debt Collection Practices Act or local equivalents).
• Prepare and maintain detailed reports on collection activity and account status.

Collaboration:

• Work with internal teams, such as billing or customer service, to resolve account discrepancies or disputes.
• Escalate complex or non-responsive accounts to the Collections Manager or legal department as necessary.

Performance Goals:

• Achieve or exceed collection targets and performance metrics set by the company.
• Proactively identify opportunities to improve collection processes or enhance customer experience.

Skills and Qualifications

• Education: High school diploma or equivalent required; an associate's or bachelor's degree in finance, business, or a related field is a plus.
• Experience: Proven experience in collections, customer service, or a similar role.

Technical Skills:

• Proficiency in using collections software, CRM systems, and Microsoft Office Suite (Excel, Word).
• Familiarity with billing processes and financial records.