Jobs at Bolton White Hotels & Apartments

Requirement

• At least 2 years of experience in a similar role.

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Requirement

• At least five years of experience in a similar role.

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Job Purpose

• The painter is responsible for performing skilled painting works in the hotel.

Main Duties and Responsibilities

• Prepare surfaces by scraping, washing, calcimining, applying paint and varnish remover, and brushing metal surfaces with wire brush to remove rust and scale.
• Mix and tint all types of paints.
• Mix different shades of paints to get different colors.
• Apply various types of paints to exterior and interior surfaces of buildings and structures by brush, roller or with spray equipment.
• Prime walls before painting, patches and spackles cracks and holes, and glazes windows.
• Assemble and disassemble staging, rigging of scaffolding.
• Clean, repair and store paintbrushes, rollers, spray equipment, ladders, scaffolds, rigging.
• Ensure to use masking tape.
• Ensure that all installations, repairs, and maintenance meet environmental protection requirements.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

Health & Safety:

• Ensure compliance of the Hotel’s standards regarding proper equipment usage, health and safety and accident prevention policy of the Hotel.
• Attends periodic meetings with Maintenance Manager and department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.
• Ensuring compliance with health and safety policies of the company with regards to PPEs.
• To clean and maintain all equipment and work areas after completion of work to prevent accidents.

Inventory:

• Proper management of stock of supplies and equipment.
• Document all parts used and parts needed to be purchased.

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Job Purpose

• To issue goods to appropriate cost centers and ensure all stores are organized accordingly.

Main Duties and Responsibilities

• Assist the Financial Controller in achieving the financial and non- financial objectives of the hotel.
• To optimize the utilization of the integrated financial accounting system of the Hotel (Micros, Opera and Sage amongst others) and to attend training where necessary.
• Overall management of accounting records and financial reports of the hotel.
• Provide financial strategies to Financial Controller in business growth, development initiatives, major pricing, and other commercial decisions.
• Follow the financial planning structures that are in place for mitigating any abnormal loses.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

Store:
Ensure the below procedures are followed:

• Receive deliveries from the receiving officer.
• Record them on their respective tally cards.
• Follow the issuing weekly calendar and ensure FIFO is maintained at all times.
• Make sure that all issue requests from the various departments are signed by the department Head, Cost Controller, Financial Controller and General Manager accordingly.
• Issue items based on the issue request and book them immediately on SAGE.
• Deduct the issued items from their respective Tally Card
• Print the booking requests and fill them in accordingly.

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Job Purpose

• You would be assisting the F&B Manager in providing the best service for the operations of all Food and beverage outlets and services in the hotel.

Responsibilities
Assist the F&B Manager:

• To lead the F&B department to provide quality food and beverage operations as per brand standards.
• Ensure buffet name tags are correctly labelled as per the food on display.
• To identify customers’ needs and respond proactively to all their concerns.
• Conduct hygiene and cleanliness inspections in food & beverage outlets on a regular basis.
• Training for waiters and waitresses
• Attend daily restaurant, kitchen & bar briefings.
• Control other expenses such as: service utensils/stores cutlery, grocery and glassware losses and breakages, cleaning and stationery supplies in restaurant and bars.
• Reduce staff pilferage.

Ensure the below are followed:

• Ensuring the team adhere to all health and safety procedures.
• Keeping records of all hazards and take appropriate actions.
• Order supplies and maintain records of production.
• Oversee the opening and closing of inventories.
• Food is kept at safe temperature.
• Practice frequent hand washing and Periodic disinfection of the restaurant
• Right disposal of food waste
• Guest Relations – ensure a minimum of 90% guest satisfaction is always maintained.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE).
• Attend to any other duties as may be assigned by management.

Guest Satisfaction:

• Conduct customers follow up calls periodically to ensure excellent service delivery.
• Ensure excellent service delivery in restaurant, room and night service, and banquets.
• Encourage feedback from customers on food quality and service and achieve over 90% guest satisfaction.
• Ensure services meet customer specification.

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Job Purpose

• Guest Service Agent role is to ensure that the guests receive the highest level of service from the moment of reservation till check-out.

Main Duties & Responsibilities

• To optimize the utilization of the Property Management System of the hotel (IDS Next, Vision) and to provide training to all Front Office employees.
• Abide by the Front Office Operations Manual
• Abide and ensure all guest are registered on the loyalty program through Rate Tiger.
• Follow the established reservations guidelines.
• Ensure superior guest satisfaction by encouraging guests to review the hotel on Trip Advisor and Guest RevU / Kepsla.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

Reservation:
Follow the procedures below.

• Fill up the Reservation Slip Form with all the necessary information.
• Print email and LPOs.
• Input all details in IDS Next
• Generate confirmation letter through IDS Next and send to guest or booker.
• File all printed documents accordingly and send out the next day arrival documents to the Front Desk

Check-in:
Follow the procedures below:

• All rooms are allocated prior to arrival and guests’ requests and preferences are taken into consideration.
• Print arrivals list and pre-filled registration cards.
• Welcome guests as per the hotel’s Standards, request for the guest ID and present the registration card for the guest’s signature.
• Check, process payment and issue system generated receipt for guest account booking without payment.
• Check-in the guest in IDS Next and activate the room key card.
• Conduct follow up calls to ascertain comfort of the guest.

Express Checkout:
Follow the procedures below:

• Inform all guests upon arrival that express check-out is available.
• Process all outstanding guest bills for payment prior to checkout.
• Email a copy of the zero-balance invoice to the guest’s email address.
• Deliver a zero-balance invoice and a farewell note signed by the General Manager to the guest room prior to departure.

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Job Description

• The Plumber is responsible for installing, repairing and maintaining pipes, fixtures and other plumbing items are used for water distribution and wastewater disposal in the hotel.

Job Responsibilities

• Select the type and size of pipe and accessories required.
• Locate and mark positions for connections and fixtures.
• Install supports and hangers for pipes, fixtures, and equipment.
• Assemble and install valves and fittings.
• Install, repair and maintain water treatment equipment, piping and controls/ underground storm sanitary and water piping systems / sinks, tubs and toilets/ water heaters and conditioners/ plumbing fixtures, appliances and trim.
• Test pipe systems and fixtures for leaks.
• Perform scheduled maintenance service on plumbing systems and fixtures.
• Ensure that all requirements as specified by the manufacturer of systems and fixtures are met.
• Ensure that all installations, repairs, and maintenance are properly sized, aligned, supported, and graded.
• Ensure that all installations, repairs, and maintenance meet environmental protection requirements.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

Other Responsibilities:

• Health & Safety:
  • Ensure compliance of the hotel’s standards regarding proper equipment usage, health and safety and accident prevention policy of the Hotel.
  • Attends periodic meetings with Maintenance Manager and department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.
  • Ensuring compliance with health and safety policies of the company with regards to PPEs.
  • To clean and maintain all equipment and work areas after completion of work to prevent accidents.
• Inventory:
  • Proper management of stock of supplies and equipment.
  • Document all parts used and parts needed to be purchased.
• Reports and Meetings:
  • Submits daily, weekly, (every Friday) and monthly.
  • Participates in weekly departmental meetings.

Requirements

• Candidates should possess an OND in any relevant field with 5-10 years work experience.