Jobs at Avon HMO

The overall tasks and responsibilities include identifying and developing new business opportunities, building and nurturing strong relationships with contacts and prospective clients to drive sales, recruiting and managing a team of Sales Professionals, and ensuring the achievement of budget goals and objectives.

The role also involves contributing to the design and execution of advertising and promotional programs as required, as well as overseeing segment and regional pricing and quotation practices within established guidelines.

Duties/Responsibilities

• Prepare marketing proposals, ensuring products are clearly defined and the supply of marketing materials is adequate.
• Achieve revenue target of assigned business segment; selling the HMO’s products and services through a variety of sales activities (e.g., networking, prospecting, seeking referrals, working marketing leads, etc.), providing and bringing sales activities to a close to meet established revenue targets.
• Achieve other targets as per the budget, including Average Premium, no of accounts, number of enrollees (members), average size of deals, and other key Sales efficiency and productivity tracking ratios as communicated.
• Initiate the sales process by making sales presentations to prospective clients.
• Establish an excellent ongoing working relationship with corporate partners; optimize each contact with new and existing clients, providing them with the highest standard of customer service throughout the sales cycle to maintain existing clientele and attract new ones.
• Develop and execute plans/ initiatives to grow the HMO’s business in the assigned market segments through specific strategies, goals, and acquisition of pertinent segment-specific account information, research market conditions, and competitors in order to remain responsive to clients’ needs.
• Maintain a database of prospective accounts with accurate and relevant records. This is developed from information gathered from own sales activity, as well as the referral and activity reports of subordinates, as well as other staff in the company, and any other sources.
• Provide timely solutions to meet clients’ needs; provide timely information/ feedback to other departments to improve services and enhance the IT system.
• Attend events to generate leads for sales opportunities.
• Responsible for coaching, performance appraisal, and disciplining of subordinate staff in the sales team. Sets and tracks weekly sales goals and calls for the allocated sales team; also coaches, develops, and manages employee performance of the allocated team.
• Manage the activities of subordinates (Account Executives /Sales Associates) to meet and exceed revenue budget and other performance targets as described above.
• Prepare and present weekly activity and performance reports, monthly sales forecasts and performance reviews, quarterly forecasts and performance reviews, quarterly strategic plans, and analysis on achievement of key strategic initiatives.
• Other related duties as directed by the supervisor.

Required Knowledge, Skills, and Abilities 

• Achievement of assigned revenue objectives.
• Proven results in an early-stage, high-growth environment.
• Result-oriented.
• Excellent written and verbal communication skills.
• Excellent presentation and interpersonal skills.
• Proactive
• Problem-solving skills.
• Team player
• Sensitive to time
• Organizational skills for project coordination
• Leadership Skills

Education and Experience

• Minimum of 7–10 years’ progressive experience in HMO/health insurance, with at least 3 years in a senior management role.
• A university degree – BA or BSc- is required, and post-qualification work experience of at least 6 years.
• At least three years’ experience performing a similar function within the healthcare and managed care sector.
• At least three years in a sales management position, supervising sales executives.
• Minimum of six years of overall experience in Sales/Business development.

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We are seeking a talented and experienced Business Manager – Sales and Marketing: a self-driven, highly ambitious future business leader who will champion our customer acquisition, retention, and market share growth objectives.

The Business Manager – Sales and Marketing will carry full P&L responsibility for driving regional performance. This role will oversee relationship management, customer experience, sales, and business development, ensuring that the team operates cohesively and effectively to deliver exceptional results for the regional office.

Ultimately, the Business Manager will be accountable for achieving annual targets, cultivating and sustaining strong client relationships, and analyzing customer trends to drive profitable growth while reinforcing the company’s leadership position in the market.

Duties/Responsibilities

Business Development & Growth

• Drive corporate and retail client acquisition, retention, and expansion strategies.
• Develop and execute business plans to achieve revenue targets and profitability goals.
• Identify new market opportunities, partnerships, and distribution channels.
• Lead negotiations with corporate clients, brokers, and key stakeholders.2. Sales & Marketing Leadership
• Build and lead a high-performing sales and marketing team.
• Oversee product positioning, pricing strategies, and market penetration plans.
• Monitor competitor activities and adjust strategies to maintain competitive advantage.
• Implement customer engagement and loyalty programs to reduce churn.

Operations & Service Delivery

• Ensure efficient operational processes for client onboarding, claims processing, and customer service.
• Oversee provider network management (hospitals, clinics, pharmacies).
• Ensure delivery of high-quality healthcare services and seamless customer experience.
• Drive automation and technology adoption for operational efficiency.

Financial & P&L Management

• Take ownership of the regional/business unit P&L.
• Manage budgets, forecasts, and cost optimization strategies.
• Ensure premium collections, credit control, and financial discipline across accounts.
• Report regularly to senior management on business performance.

Compliance & Risk Management

• Ensure adherence to NHIS (National Health Insurance Scheme) and regulatory guidelines.
• Develop and monitor internal policies to mitigate risks and ensure compliance.
• Liaise with regulators and industry bodies to stay updated on industry requirements.

Leadership & People Management

• Lead, mentor, and motivate a multidisciplinary team.
• Build a performance-driven culture with measurable KPIs.
• Foster collaboration between sales, operations, finance, and medical teams.
• Champion staff training, capacity building, and professional development.

Key Performance Indicators

• Revenue growth and profitability.
• Client acquisition and retention rates.
• Premium collection efficiency.
• Customer satisfaction scores (Net Promoter Score, complaint resolution time).
• Operational efficiency (claims turnaround time, provider service rating).
• Regulatory compliance score (audit outcomes, fines/penalties avoided).

Qualification and Experience

• Bachelor’s degree in Business Administration, Marketing, Health Management, or related field (MBA is an advantage).
• Minimum of 7–10 years’ progressive experience in HMO/health insurance, with at least 3 years in a senior management role.
• Proven track record in business development, sales leadership, and P&L management.
• Strong understanding of HMO operations, healthcare provider management, and NHIS regulatory framework.
• Exceptional negotiation, communication, and stakeholder management skills.
• Demonstrated ability to lead and inspire high-performing teams.