Jobs at Arewatees Limited

Job Type: Full Time (On-site) | Job Location: Barnawa, Kaduna | Gross Salary: ₦30,000.00

Arewatees Limited is looking for an organised store assistant who will be responsible for all stock in the store. To be successful as a store assistant you must be able to multitask, willing to learn, and perform under pressure while remaining professional with customers. A good store assistant is able to manage stock by keeping a record of sales and ordering the required replacement items, and occasionally making new product purchases.

Job Responsibilities:

Assist the Inventory Manager in performing his duties which include but are not limited to the following:

• Sort and package products to process orders as received
• Manual documentation of processed orders
• Record daily deliveries and shipments to reconcile inventory
• Assist in procurement of business supplies
• Assist in performing tests and quality checks on procured and stored inventory
• Assist in stocking and cataloging products
• Track and monitor stock levels of all supplies (business, product and raw materials) and report to Inventory Manager
• Assist in Monthly stock-taking
• Daily maintenance and arrangement of store, warehouse, and its environment
• Other duties as required by Inventory Manager

Job Requirements:

• Must be organised and punctual
• Well-presented and professional
• A National Diploma or equivalent
• Prior experience in retail would be advantageous
• Good verbal and written communication skills

Preferred:

• Male for gender balance
• Within 20 - 25 years of age

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Job Location: Barnawa | Gross Salary: ₦50,000.00

Arewatees Limited is searching for a motivated and experienced sales and customer support officer to support the Manager Sales and Customer Support in achieving goals and objectives of the department. To qualify for the role, the ideal candidate will have proven experience working in a sales and customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong problem solving, and interpersonal skills.

Job Responsibilities:

• Assist the Manager on sales and customer support
• Responsible for all customer engagement pertaining to company’s products and services.
• Respond to customer queries and provide guidance with purchasing decisions
• Interface directly with customers either physically or virtually - calls, social media, emails - in a timely and efficient manner.
• Maintain current knowledge of all company products, services and promotions to ensure prompt response to inquiries.
• Track, resolve and document customer issues - follow up with assigned personnel to ensure timely resolution of problems
• Responsible for the preparation of customer activity reports - maintain daily records of customer activity (inquiries, comments, complaints, interactions, transactions, and resolutions) in an electronic database for Founder/Creative Director to review
• Collect and collate relevant information from old and new customers for company database.
• Coordinate sales efforts with marketing programs.
• Assist in determining pricing schedules for products, promotions, and negotiations.
• Maintain accurate and detailed sales records
• Ensure up-to-date customer data across all data management systems
• Reach out to customer leads through “cold calling”
• Expedite the resolution of customer problems and complaints to maximise satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members

Job requirements:

• First degree (BSc/HND) in communication, business, administration, management or another related field
• Minimum of 2 years proven work experience as a Sales Representative or similar role
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and communication skills
• Prioritising, time management and organisational skills
• Relationship management skills and openness to feedback
• A commitment to excellent customer service
• Excellent written and verbal communication skills
• Experience using computers for a variety of tasks.
• Able to work comfortably in a fast-paced environment
• Must be pro-active, show initiative, work with minimal supervision and be eager to learn

Preferred:

Not more than 30 years of age

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 Job Location: Barnawa, | Gross Salary: ₦100,000.00

Arewatees Limited is searching for a motivated and experienced sales and customer support manager to lead our sales and customer support department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a sales and customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Job Responsibilities:

• Provide advice and guidance to the Founder/Creative Director on Sales and Customer support
• Recruit, supervise, mentor, motivate, and train the sales and customer service team
• Develop service procedures, policies, and standards
• Develop and implement sales goals, strategies, and targets
• Identify, direct, and coordinate all activities on all sales channels
• Assist in developing pricing strategy
• Maintain accurate and detailed sales records; Develop sales report and forecast
• Respond to customer queries and provide guidance with purchasing decisions
• Track, resolve and document customer issues - follow up with assigned personnel to ensure timely resolution of problems
• Collect, track and analyse customer feedback to improve customer experience
• Develop and maintain relationships with customers and clients
• Supply team with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Coordinate with all internal stakeholders such as product design and development, marketing, inventory etc. to ensure a seamless buying experience
• Ensure up-to-date customer data across all data management systems
• Monitor competitor product offerings and industry developments; Suggest best practices to areas of improvements (pricing -> purchase -> product return -> customer support)
• Maintain an orderly workflow according to priorities

Job Requirements:

• First degree (BSc/HND) in communication, business, administration, management or another related field
• Minimum of 3 years proven work experience as a Sales and Customer Support Manager or similar role
• Proficiency in Microsoft Office and customer service software.
• Awareness of industry’s latest technology trends and applications
• Leadership and interpersonal ability
• Experience in providing customer service support
• Strong client-facing and communication skills
• Customer service orientation

Preferred:

• Female for gender balance
• Not more than 35 years of age

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Job Location: Barnawa, | Gross Salary: ₦100,000.00

Arewatees Limited is searching for a talented social strategy manager to represent our company by building a social media presence for our brands. The social strategy manager will be required to run advertising campaigns and drive engagement by creating high-quality original content. You should also engage influencers, manage our community by responding to comments, and oversee our customer service across all platforms. To be successful as a social strategy manager, you should possess a wealth of pertinent marketing experience. Ultimately, a top-notch social strategy manager should back their expertise by creating and sharing all relevant technical documents.

Job Responsibilities:

• Provide guidance and advice to increase visibility, awareness, understanding and support for Arewatees’ brand (vision, objectives, activities, and programs)
• Develop, implement, and maintain a cohesive media strategy, policies, guidelines, tools, and procedures
• Prepare, lead, and manage marketing projects, including planning, budget, and status reporting
• Responsible for website management and continuous improvement
• Manage the day-to-day handling of company social media channels, adapting content to suit different channels
• Manage, create, and publish effective content, by liaising with Founder, product designers and sales team
• Lead and collaborate with product development team to develop, launch, and manage new competitions and campaigns that promote new product launches, the company and brand
• Monitor, track, analyse and prepare weekly and monthly reports on SEO, social media analytics and ROI, and perform forecasting for marketing to achieve sales objectives
• Manage and facilitate social media communities by responding to social media posts, messages, developing discussions and enquiries (consult with team members for appropriate actions)
• Undertake audience research (behaviour, demographics, buying patterns etc.)
• Communicate with industry professionals via social media to create a strong network
• Stay up to date with new digital technologies and social media best practices
• Select and build key relationships with influencers who align with company values across the social media platforms
• Identify and analyse competitor activity
• Educate team members on the use of social media and promote its use within the company (in-house roles)

Job Requirements:

• A solid understanding of the use of a range of social media platforms, particularly in relation to advertising/branding and customers
• Strong copywriting and editing skills suitable for each platform, from knowing how to write a successful tweet to using effective storytelling techniques
• Familiarity with website design, management and publishing
• Knowledge and understanding of algorithms and search engine optimisation
• Creative skills for contributing new and innovative ideas
• Strong communication and people skills for articulating ideas to colleagues and clients
• Excellent team working, collaboration and networking skills
• An ability to identify target audience preferences and build content to meet them
• Organisational skills, with the capacity to prioritise and work across multiple projects
• The ability to work well under pressure to meet deadlines
• Skills in data analysis and interpreting statistics
• First Degree (BSc/HND) in marketing, advertising, business management, journalism, media and communications, public relations, Information and communication technology, or another related field.
• Minimum of 3 years cognate work experience.

Preferred:

• Female for gender balance
• Not more than 35 years of age

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Job Location: Barnawa, | Gross Salary: ₦100,000.00

Arewatees Limited is looking to hire an Operations Manager/HR. The Operations Manager/HR will manage overall operations and is responsible for the effective and successful management of labour, productivity, quality control and safety measures for the Company. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

Job Responsibilities:

• Provide advice and guidance to Founder/Creative Director on all Administrative, Operations, Finance and Human Resource matters
• Assist the Founder to develop organisational policies
• Establish procedures in line with organisational goals and policies
• Develop and implement company strategies
• Oversee daily operations
• Regularly assess business functions to facilitate and optimise business processes
• Oversee and manage budget activities and expenditure
• Manage the recruitment and selection process
• Bridge management and employee relations by addressing demands, grievances or other issues
• Analyse financial statements and sales reports
• Review and approve purchases and expenditure
• Organise and maintain records of all cash flows in form of source documents (invoices, receipts and bank statements), and company documents
• Responsible for talent sourcing, employee welfare, appraisal, training and development, and remuneration (payroll management)
• Manage the collation and analysis of Customer data
• Provide office support and manage activities related to the business (setting up meetings, scheduling appointments, official correspondence, sorting documents etc.)
• Resolve any arising problems or complaints

Job Requirements:

• First degree (BSc/HND) in business, finance, management or another related field
• Minimum of 3 years proven work experience as Operations Manager or similar role
• Knowledge of organisational effectiveness and operations management
• Experience budgeting and forecasting
• Leadership ability
• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Excellent analytical and problem-solving skills
• Master's Degree in relevant field is an added advantage

Preferred:

• Female for gender balance
• Not more than 35 years of age