Sales and Customer Support Officer at Arewatees Limited

Job Location: Barnawa | Gross Salary: ₦50,000.00

Arewatees Limited is searching for a motivated and experienced sales and customer support officer to support the Manager Sales and Customer Support in achieving goals and objectives of the department. To qualify for the role, the ideal candidate will have proven experience working in a sales and customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong problem solving, and interpersonal skills.

Job Responsibilities:

• Assist the Manager on sales and customer support
• Responsible for all customer engagement pertaining to company’s products and services.
• Respond to customer queries and provide guidance with purchasing decisions
• Interface directly with customers either physically or virtually - calls, social media, emails - in a timely and efficient manner.
• Maintain current knowledge of all company products, services and promotions to ensure prompt response to inquiries.
• Track, resolve and document customer issues - follow up with assigned personnel to ensure timely resolution of problems
• Responsible for the preparation of customer activity reports - maintain daily records of customer activity (inquiries, comments, complaints, interactions, transactions, and resolutions) in an electronic database for Founder/Creative Director to review
• Collect and collate relevant information from old and new customers for company database.
• Coordinate sales efforts with marketing programs.
• Assist in determining pricing schedules for products, promotions, and negotiations.
• Maintain accurate and detailed sales records
• Ensure up-to-date customer data across all data management systems
• Reach out to customer leads through “cold calling”
• Expedite the resolution of customer problems and complaints to maximise satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members

Job requirements:

• First degree (BSc/HND) in communication, business, administration, management or another related field
• Minimum of 2 years proven work experience as a Sales Representative or similar role
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and communication skills
• Prioritising, time management and organisational skills
• Relationship management skills and openness to feedback
• A commitment to excellent customer service
• Excellent written and verbal communication skills
• Experience using computers for a variety of tasks.
• Able to work comfortably in a fast-paced environment
• Must be pro-active, show initiative, work with minimal supervision and be eager to learn

Preferred:

Not more than 30 years of age