Jobs at Alfred & Victoria Associates

Job Objectives / Purpose Job

• Develop effective parts processes for both new and existing customers.
• Collaborate with the GM to create and implement the sales policy
• Maintenance of effective working relationships with customers, colleagues, Supervisors, and Subordinates - Team Work.
• Ensure sales objectives are achieved profitably with improved customer satisfaction for business continuity

Responsibilities

• Manage the complete parts and services sales process to boost the company’s revenue.
• Analyze demand, prepare sales forecast, and determine the re-order level.
• Identify prospects for volume sales, such as fleet operators or independent service repair centers.
• Maintain regular contact with key accounts to build loyalty and ensure long-term revenue. Develop the client portfolio and turnover.
• Supervise team members to ensure the objectives are met.
• Determine parts and service sales objectives, targets, and ensure compatibility with dealers’ productivity, and assist all customers.
• Responsible for Business Development (Fleet, Retails and Counter Sales
• Design and implement sales best practices (KAIZEN, ANZEN)
• Build an efficient human resource, Initiate relevant training for team members with a minimum of four trainings a year.
• Collaborate with extended dealerships in and out of Lagos territories e.g. Abuja, Port-Harcourt, and other states.
• Analyze sales figures and propose sales promotion and development measures
• Monitor competitors and make suggestions to Management
• Create, collate, and submit a comprehensive weekly sales reporting system, and monthly sales forecast for GM’s review.

Key Performance Areas

• Financial: Revenue generation and business growth
• Internal Process: Rate of repeat purchase Sales executive report management
• Learning & Growth: Rate of repeat purchase, Sales executive report management, Rate of repeat purchase, Sales executive report

Education/Professional Qualification

• HND / BSc. Business, Mgt. & Social Science courses
• MSc. / MBA. in a related field of study
• Relevant professional qualifications would be an added advantage.

Experience:

• Minimum of 8 years’ experience performing similar responsibilities, with at least 3years in an Automotive Industry. Extensive experience in progressing through a sales career.

Key Skills & Competencies Requirements:
Functional/ Technical:

• Understanding of sales and customer management processes.
• Ability to make accurate forecasts and meet sales targets
• Knowledge of sales management system
• Knowledge of industry best practices and procedures
• Knowledge of product pricing and administration.

Behavioural:

• Ability to forecast with precision
• Leadership skills
• Motivational skills
• Professionalism & Poise
• Good work ethics
• Excellent communication & interpersonal skills
• Ability to forecast with precision
• Proficient in sales and marketing techniques
• Proficient in promotional sales techniques
• Excellent product presentation skills.

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Role Objectives

• Ensure the commercial success of the allocated brand of vehicles/equipment and also identify new markets and business opportunities for both sales and after- sales department.
• Play active part in the development of short-medium-long term business goals.

Responsibilities

• Effectively manage relationships with existing customers
• Develop relationships with prospective clients and maintain existing customer base
• Identify and secure business opportunities for the organization
• Collaborate with GM Sales to secure, retain, and grow accounts by understanding client's needs
• Meet monthly, quarterly, and annual targets through effective competitor research and business environment analysis
• Prepare/submit weekly reports on sales and competition activities
• Organize and execute trade visits/calls
• Make sales presentations and customer analysis reporting
• Ensure proper and up-to-date record keeping of customer database
• Generate Proforma Invoices and customer follow-up
• Follow-up with online lead generation
• Establish customers’ needs and selling allocated products accordingly
• Generate business leads and follow up on sales opportunities
• Organize meetings with prospective clients and make product demonstrations
• Adhere strictly to the company’s compliance policies and standard business relationship ethics
• Provide strategic support on sales growth-related projects.
• Ensure effective implementation of practices, procedures rules, and regulations are adhered to.
• Ensure good housekeeping and compliance with policies & laws are followed.

Key Performance Areas

• Financial: Generating revenue and profit for the sales department
• Internal Process: Ensure customers receive the best aftersales service.
• Customer: Customer lifetime value.
• Learning & Growth: Competency Development Workshop and Training Knowledge Sharing.

Education / Professional Qualification

• HND /B.Sc. in Science / Art / Engineering.
• Experience: Minimum of 5 years hands-on experience.
• Relevant professional qualifications would be an added advantage.

Skills:

• Sales and Negotiation Skills
• Presentation skills.

Functional / Technical:

• Good knowledge of MS Office Packages (Word, Excel & PP)
• Knowledge of industry best practices and procedures.
• Knowledge of Occupational Health and Safety Practice
• Analytic skills.

Behavioural:

• Communication skills
• Great Interpersonal skills
• Good working ethics.