Jobs at Alfred & Victoria Associates

Job Summary 

• Account manager responsibilities include developing long-term relationships with a portfolio of clients.
• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Manage and develop client accounts to initiate and maintain favorable relationship with clients.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross selling and Upselling to increasing revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Survey.
• Retention and Win-back

Requirements

• BA / BS Degree in Business Administration, Sales or relevant field
• A minimum of 3 years cognate experience in similar role
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Ability to have difficult conversations
• Strong verbal and written communication skills.

Salary
Very Attractive.

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Job Purpose

• The social media manager will be required to run advertising campaigns and drive engagement by creating high-quality original content.
• He/ She should also engage influencers, manage our community by responding to comments, and oversee our customer service across all platforms.

Responsibilities

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with latest social media best practices and technologies
• Use social media marketing tools such as Buffer
• Communicate with industry professionals and influencers via social media to create a strong network
• Provide constructive feedback

Requirements

• Academic Qualification: Bachelor's degree in business, marketing, journalism, public relations or related field
• Experience: 3-5 years of social media management experience

Key Skills & Competencies:

• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills.
• Analytical and multitasking skills.

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Job Brief

• We are looking for an experienced Customer Service officer who will drive excellence in customer service and promote this idea through the organization.
• Manage customer service agents and monitoring their performance.
• The goal is to keep the department running in an efficient manner to increase customer satisfaction, loyalty and retention and exceed customer’s expectation.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to resolve customer issues.
• Process customer complaint forms, feedback forms and other requests.
• Follow communication procedures, guidelines, and policies.
• Take ownership of customer issues and follow problems through to resolution.
• Assist with customer retention and loyalty programs.
• Meet customer service team and individual performance targets.
• Perform other job-related duties assigned

Requirements

• B.Sc./BA in Business Administration, Mass Communications or relevant field.
• A minimum of 2 years proven work experience as a customer service manager, retail manager.
• Strong client facing and communications skills.
• Excellent knowledge of management methods and technique.
• Proficiency in English. Another language will be an added advantage.
• Excellent in written and verbal communication skills.
• Ability to think strategically and to lead.
• Advanced troubleshooting, multi-tasking skills.
• Highly self-motivated.

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Role objectives

• Conducts focused educational/training needs assessments within specified targeted audience; designs, develops, delivers, and evaluates a range of responsive medical educational training programs within defined fields of expertise to build and increase knowledge capacity, provide standardization across all areas thereby closing and addressing all identified gaps.

Responsibilities

• Create ideas that can be used across various platforms to support campaigns.
• Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field.
• Develops training curricula and/or recommends or utilizes vendor programs that meet instructional goals and objectives.
• Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works, you-tube videos, medical videos to aid training.
• Coordinates or performs administrative functions necessary to deliver and document training programs.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Assists in analysing and assessing training and development needs for individuals, communities, patients or High net-worth Individuals.
• May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may recruit, select, and train instructors.
• May lead, guide, and train employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation.
• Performs miscellaneous job-related duties as assigned.

Qualification and Experience Required

• Bachelor’s Degree in Nursing, Health Sciences, Medicine.
• A minimum of 5-7 years’ Health Education, Medical Administration, and Medical Outreach.
• A solid understanding of design, copy and web practices.
• Brilliant interpersonal and communication skills.
• Have in-depth knowledge of Medical training, Models, Topics, and Apparatus.
• Must be a creative and strategic thinker.

Competencies and Skills Required:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Teaching and facilitation skills.
• Ability to determine training objectives.
• Organizing and coordinating skills.
• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.
• Skill in preparing instructional aids and plans.
• The confidence to share and present ideas internally and externally.
• Motivation and the desire to execute every job to the highest standard.
• The ability to deliver campaigns that generate results.
• Excellent written and verbal communication skills.
• Implementation and facilitation of technical, operational, and/or specialty training events and programs;
• designing and developing responsive programs and initiatives

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Job Purpose

• The Practice Lead, Business Applications is responsible for leading the Business Applications practice, driving strategic initiatives, and delivering high-quality solutions leveraging Microsoft Dynamics 365 (Finance & Operations, Business Central, and Customer Engagement) and the Power Platform.
• The role demands a strong understanding of business processes, technical expertise in the Microsoft ecosystem, and the ability to manage cross-functional teams to ensure customer success and business growth.

Main Responsibilities
Strategic Leadership:

• Develop and execute the strategic roadmap for the Business Applications practice, aligning with organizational goals and market trends.
• Serve as the subject matter expert (SME) for Dynamics 365 and Power Platform solutions.
• Drive thought leadership and innovation within the practice, ensuring the adoption of best practices and emerging technologies.

Solution Delivery:

• Oversee the design, configuration, customization, and implementation of Dynamics 365 F&O, Business Central, and Customer Engagement solutions.
• Ensure seamless integration of D365 solutions with the Microsoft Power Platform and other enterprise systems.
• Provide expert guidance on data migration, system integration, and application lifecycle management.
• Address complex technical challenges and deliver scalable, maintainable solutions.
• Lead, mentor, and develop a team of consultants, developers, and functional specialists.
• Collaborate with customers to understand business needs and translate them into technical requirements
• Conduct workshops and discovery sessions to identify pain points and recommend tailored solutions.

Anticipated outcomes of role:

• Strategic Leadership
• Increased Customer Satisfaction
• Ensure the timely and successful delivery of projects
• Revenue Growth
• Team Development.

Job Requirements

• Academic Qualification: Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or a related field.
• Professional Membership/Certification: Microsoft certifications in Dynamics 365 and Power Platform (e.g., MB-310, MB-800, PL-600) are highly desirable.

Experience:

• 7+ years of experience in Microsoft Dynamics 365 and Power Platform solutions.
• At least 3 years of experience in a leadership or practice management role.
• Experience with large-scale implementations, migrations, and integrations.

Key Skills and Competencies:

• Deep understanding of Dynamics 365 Finance & Operations, Business Central, and Customer Engagement (CRM).
• Proficiency in Microsoft Power Platform, including Power Apps,
• Experience in configuring, integrating, and extending D365 solutions.
• Strong business acumen and knowledge of enterprise processes (finance, supply chain, customer service, etc.).
• Excellent leadership and team management skills.
• Proven ability to engage and influence stakeholders’ at all organizational levels.
• Knowledge of Agile and DevOps methodologies is an advantage.

Knowledge:
The incumbent must have proficient knowledge required for the role:

• Industry product knowledge.
• Excellent organizational and interpersonal skills.
• Good negotiation and networking skills.
• Able to skillfully promote SATH brand, values, and culture in every connection.
• Excellent communication and presentation skills (verbal and written).

Personal Attributes:
The incumbent must have the following personal attributes:

• Strategic thinker.
• Strong business and commercial acumen.
• Professional confidence.
• Must be customer focused.
• Able to deliver results.
• Attention to details.
• Excellent interpersonal skills.

Salary
Very Attractive.

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Job Purpose

• The Head of Cybersecurity will be responsible for leading and growing the Cybersecurity practice developing strategy, overseeing delivery of Cybersecurity services, managing key customer relationships, and ensuring the company remains at the forefront of evolving Cybersecurity trends and threats.
• The ideal candidate will have strong technical and business expertise, a consultative mindset, and proven leadership experience.
• This role will lead the Cybersecurity business unit, with the objective to grow our Cybersecurity Consulting Practice through excellent technical delivery and Solution-selling activities while building a formidable team.

Main Responsibilities

• Lead business development activities, including methodology development, proposal writing, and presentations to potential clients.
• Drive new business opportunities, maintain healthy pipelines, and revenue forecasts in order to achieve the revenue targets for the business area.
• Develop go-to market strategies around Cybersecurity solution areas- Endpoint Protection, Network Security, Identity & Access Management, Data Privacy, IT Risk assessment, Cloud Security etc.
• Design and architect IT security solutions to meet and solve customer challenges.
• Lead and ensure the maintenance of company’s Consulting’s excellent OEM partnership status by ensuring the company maintains the required OEM competencies/advanced specializations.
• Support sales and marketing teams in identifying opportunities, preparing proposals, and pitching Cybersecurity services.
• Lead client-facing assessments, workshops, and executive briefings.
• Serve as a trusted advisor to clients across sectors (e.g., financial services, telecoms, public sector
• Collaborate with Internal stakeholders, including front and back-office support staff to achieve set corporate objectives.
• Provide innovation on industry specific offerings/ thought leadership.
• Provide leadership, mentoring and coaching to direct reports

Anticipated Outcomes of role:

• Achievement of targeted revue and profit margins for the Cybersecurity business practice
• Excellently delivered implementation engagements in line with Company’s Consulting methodology
• Increased standing as a leading Cybersecurity service provider
• Robust Cybersecurity Strategy & Governance
• Reduced Cybersecurity Risk Exposure for both internal and external customers
• Client Trust on Cybersecurity Advisory

Academic Qualification

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Engineering, or other related fields.
• Master’s degree or MBA is an added advantage.

Professional Membership / Certification:

• CISSP, CISM, CISA, CEH, OSCP, CCSP, other OEM-issued certifications.

Experience:

• Minimum of 10 years in information security or Cyber related consulting positions, with at least 4 years in leadership position.
• Capability to develop professional documents in the form reports, analysis, methodologies in the English language.
• Understanding of technologies and solutions utilized in Cybersecurity and networks (SIEM, Firewalls, IAM, IDS/IPS, Endpoint protection, Authentication and authorization control, Cloud security etc.)
• Knowledge of core security concepts especially Network architecture, Risk management, Defense in depth, Zero Trust etc.
• Deep technical expertise in deploying and managing Cybersecurity solutions from at least two of the following OEMs, Microsoft, Cisco, Checkpoint, TrendMicro, Sophos, and Fortinet.
• Strong Consulting background - Cybersecurity Consulting experience, with demonstrated engagement in delivering multiple Cybersecurity projects.

Knowledge:

• Strong understanding of Cybersecurity frameworks, threat intelligence, and security operations.
• Ability to lead cross-functional teams and manage multiple projects.
• Strategic thinker with a business-oriented approach to Cybersecurity
• Industry product knowledge
• Clear understanding and knowledge of B2B Business environment.

Leadership Behavioral Proficiencies:

• Excellent communication skills, both written and verbal
• Strong interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable and able to mananage change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability.

Personal attributes:
The incumbent must have the following personal attributes:

• Strong critical and analytical thinking skills as well as the capacity to deal with ambiguity
• Autonomous, positive thinker, highly flexible and willing to work independently
• Strong communication, presentation, and facilitation skills.

Salary
Very Attractive

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Responsibilities

• Preparation of the Company’s Financial Accounts
• Analyzing and interpreting Financial reports
• Preparation of periodical Reports viz: Weekly/Monthly/Quarterly/Annual Financial Reports
• Monitoring satellite Clinics financials
• Management of company's treasury
• Attending /following up with Clients
• Liaison with Government Agents for purposes of PAYE/Pensions and other statutory obligations
• Budget preparation and periodical Evaluations
• Preparation of Payroll
• Meeting with Bankers & Consultants
• Preparation & Remittance of Company’s statutory obligations such as: Pension, PAYE, Income

Reqirements

• BSc / HND Accounting with a minimum of 5years work experience in a reputable organization.
• Membership of ICAN compulsory (preferably chartered).

Tax & other Dues.

• Preparation/Posting of Journals: Accruals and Prepayments
• Creditor’s administration
• Raising / posting cheques
• Posting of Income & Expenses
• Updating of Ledgers
• Preparation of payment vouchers
• Bank Reconciliation
• Confirmation of payments
• General Supervision of the Accounts Department

Key Skills & Competencies:

• An analytical mind with a strategic ability.
• Good knowledge of financial software.
• Attention to detail & thoroughness.
• In-depth knowledge of corporate finance,
• Excellent organizational & leadership skills.
• Outstanding communication & interpersonal abilities.