Jobs at ABIS Group

Job Summary

The Customer Experience Officer is responsible for managing customer relationships, coordinating order fulfillment, ensuring exceptional service delivery, resolving customer concerns, and supporting customer retention initiatives. The role serves as the primary interface between the Company and its customers, ensuring a seamless customer journey from order placement through product delivery while maintaining the highest standards of professionalism, responsiveness, and customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for customers, distributors, retailers, institutional buyers, and other stakeholders.
• Manage customer inquiries, orders, requests, and service issues in a timely and professional manner.
• Coordinate with Production, Quality Assurance, Cold Chain, Logistics, and Sales teams to ensure accurate and timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Investigate, document, and resolve customer complaints and product-related concerns in accordance with company procedures.
• Maintain customer records, transaction histories, and service logs within the Company\'s ERP and CRM systems.
• Support product traceability and recall procedures where required.
• Monitor customer satisfaction levels and recommend service improvement initiatives.
• Assist in managing key customer accounts and maintaining long-term business relationships.
• Prepare periodic customer service, complaint, and satisfaction reports for management review.
• Ensure compliance with company quality standards, food safety requirements, and customer service protocols.

Requirements

• Excellent communication, interpersonal, and relationship management skills.
• Strong problem-solving and conflict-resolution abilities.
• High level of professionalism, customer focus, and attention to detail.
• Proficiency in Microsoft Office and customer relationship management (CRM) systems.

Qualifications

• HND/BSc in Business Administration, Marketing, Customer Relationship Management, Communications, or a related discipline.
• Minimum of 2–5 years\' experience in customer service, customer relations, sales support, order management, or account management, preferably within the FMCG, food processing, manufacturing, or logistics sectors.
• Experience working with ERP and CRM platforms will be an added advantage.

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Job Summary

Responsible for expanding market penetration, developing strategic customer relationships, and driving sales of fresh, chilled, frozen, and value-added meat products.  The role supports the achievement of the Company\'s commercial objectives by strengthening market presence, expanding distribution networks, and securing long-term customer partnerships across domestic and international markets.

Key Responsibilities

• Develop and execute sales and business development strategies to achieve revenue, profitability, and market expansion objectives.
• Identify, develop, and manage relationships with institutional buyers, wholesalers, distributors, retailers, hospitality businesses, food service operators, processors, and export customers.
• Expand market penetration through the development of new sales channels and strategic partnerships.
• Conduct market research and competitor analysis to identify emerging opportunities, customer preferences, and industry trends.
• Prepare and implement customer acquisition, retention, and account management plans.
• Negotiate commercial agreements, pricing structures, supply arrangements, and service terms with customers.
• Collaborate with Production, Logistics, Quality Assurance, and Customer Experience teams to ensure timely order fulfillment and customer satisfaction.
• Monitor sales performance, customer feedback, and market developments, and provide periodic reports and recommendations to management.
• Support the development of export opportunities and ensure compliance with customer, regulatory, and market requirements.
• Maintain accurate customer records and sales activities within the Company\'s Customer relationship management (CRM) and Enterprise resource planning (ERP) systems.

Requirements

• Strong business development, sales, negotiation, and relationship management skills.
• Excellent communication, presentation, and stakeholder engagement abilities.
• Strong commercial awareness and understanding of market dynamics within the food, agriculture, FMCG, or livestock sectors.
• Ability to analyze market data, identify opportunities, and develop actionable sales strategies.
• Proficiency in Microsoft Office applications, CRM platforms, and ERP systems.
• Results-oriented with a demonstrated ability to achieve sales and revenue targets.

Qualifications

• BSc/HND in Marketing, Business Administration, Economics, Agricultural Economics, Agribusiness, International Trade, or a related discipline.
• Minimum of 3–5 years\' experience in sales, business development, key account management, or commercial operations, preferably within the FMCG, food processing, agriculture, livestock, meat processing, or manufacturing sectors.
• Experience managing institutional, wholesale, retail, food service, or export accounts will be an added advantage.

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Job Summary

The Procurement & Supply Chain Officer is responsible for strategic sourcing, supplier relationship management, procurement planning, contract administration, inventory optimization, logistics coordination, and supply chain continuity to support uninterrupted factory operations. The role ensures cost-effective procurement while maintaining quality, compliance, and operational efficiency.

Key Responsibilities

• Develop and implement procurement plans aligned with operational requirements.
• Source, evaluate, and manage suppliers, contractors, and service providers.
• Conduct supplier due diligence, performance evaluations, and contract management.
• Process purchase requisitions, purchase orders, and procurement documentation.
• Negotiate pricing, delivery schedules, service levels, and commercial terms.
• Coordinate inventory replenishment and stock optimization activities.
• Monitor supply chain risks and implement mitigation strategies.
• Ensure timely delivery of raw materials, consumables, packaging materials, spare parts, and operational supplies.
• Maintain procurement records and support internal and external audits.
• Ensure compliance with company procurement policies and ethical sourcing standards.

Requirements

• Strong negotiation, analytical, and supplier management skills.
• Knowledge of procurement processes, inventory management, and supply chain operations.
• Proficiency in ERP systems, Microsoft Office, and procurement software.
• Strong organizational and reporting capabilities.

Qualifications

• BSc/HND in Procurement, Supply Chain Management, Logistics, Business Administration, Economics, or a related discipline.
• Minimum of 3–5 years\' experience in procurement, supply chain, logistics, or inventory management, preferably within manufacturing, food processing, FMCG, or industrial operations.
• Membership of relevant professional bodies such as the Chartered Institute of Procurement and Supply (CIPS) or equivalent will be an added advantage.

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Job Summary

The Stores & Inventory Officer is responsible for the efficient receipt, storage, control, issuance, and reconciliation of inventory items required for factory operations. The role ensures effective inventory management of spare parts, consumables, packaging materials, maintenance supplies, chemicals, and production inputs while maintaining inventory accuracy, traceability, and stock availability.

Key Responsibilities

• Receive, inspect, record, and store inventory items in accordance with company procedures.
• Maintain accurate inventory records and stock control systems.
• Manage stock levels and ensure timely replenishment of critical materials.
• Monitor inventory movement and support inventory optimization initiatives.
• Conduct periodic stock counts, reconciliations, and inventory audits.
• Ensure proper storage conditions for spare parts, chemicals, packaging materials, and operational supplies.
• Maintain inventory traceability and documentation in accordance with quality and food safety requirements.
• Utilize ERP and inventory management systems to track inventory transactions and generate reports.
• Coordinate with Procurement, Maintenance, Production, and Finance departments to support operational requirements.

Requirements

• Strong inventory control and record-keeping skills.
• Knowledge of warehouse operations, stock management, and inventory best practices.
• Proficiency in Microsoft Office and inventory management software.
• High attention to detail and analytical capability.

Qualifications

• HND/BSc in Logistics, Supply Chain Management, Warehouse Management, Accounting, Business Administration, or related discipline.
• Minimum of 2–5 years\' experience in inventory control, warehousing, or stores management, preferably within manufacturing, food processing, FMCG, or industrial operations.
• Experience using ERP systems and barcode-based inventory systems will be an added advantage.

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Job Summary

Responsible for safe transportation of personnel, livestock, products, materials, and equipment while ensuring compliance with transportation and cold-chain requirements.

Qualifications

• Valid driver\'s license.
• Experience operating commercial vehicles.
• Defensive driving certification is an advantage.