Job Vacancies at Workforce Group

Job Summary

• The Senior Cyber Security Pre-Sales is responsible for providing technical solutions presentation and technical proposal to new, existing customer and Prospect across multiple Industries and in any country of Africa.
• These activities provide value to the business by delivering professional services to the clients, increasing Sales efficiency and meeting targets.

Duties and Responsibilities 

• To attend meetings with potential Clients (Various countries) to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
• Able to travel across Africa to attend technical meetings and sales meeting with the VP Sales.
• Provide technical solutions in a professional manner and to agreed timeframes.
• Create and confidently deliver technical presentations internally and externally.
• Deliver training on solutions and provide product support to channel partners and internal stakeholders.
• Create internal design configuration documentation including network diagrams with technical explanations.
• Support RFP/bid on a technical level to support sales process.
• Work with Product Management to feedback on issues with current products and provide input around new products.
• Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
• Perform technical development for bespoke solutions as part of a design and development framework.
• Able to understand business drivers and risks involved to the customer.  
• Provide accurate and timely management information, to include-activity reports, bid reviews, project forecasts, KPI’s.
• To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients of using CyberSOC proposition.
• To assume responsibility for running a bid/rfp team, where relevant.
• Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery.
• Ability to demonstrate CyberSoc products and technologies effectively to audiences of varied technical knowledge.

Qualifications

• Degree in Computer Science, Engineering or IT related discipline
• Minimum of 4 years relevant experience in Presale.

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Job Summary

• Drive digital-first approach to marketing and communication, in line with strategic objectives for the Brand and the Business, including customer acquisition and retention, improvement in key brand metrics, social engagement, and implementation of internal digital initiatives.

Duties & Responsibilities

• Lead the planning and management of marketing campaigns that promote the Bank's brand, products, and services.
• Develop strategic partnerships and manage relationships with content developers/platforms and 3rd party media partners to deliver world-class creative content, influencer reviews, media insights/trainings, media cost saving and bulk purchase.
• Develop, own, and maintain key media relationships at all levels to ensure that the bank can deliver on its communication, digital transformation, and media priorities.
• Build, plan and implement digital marketing strategy for various segments products. Develop well-thought out social and digital media engagement plans that ensure that the bank's propositions are well positioned to the right target audience.
• Find opportunities to utilize next-level marketing: personalization, a/b testing, AI, ML, VR, and evolving digital technologies to improve marketing media and storytelling performance.
• Work closely with all other marketing verticals – Traditional Media, PR, Product Marketing, Experiential Marketing, etc. to execute 360-degree campaigns.
• Cultivate an active community of internal brand champions who help amplify messages on relevant social media platforms.
• Lead digital creative testing and knowledge database.
• Develop and monitor campaign budgets and media optimization.
• Manage digital platforms and tools of the bank (Website, Corporate LAN Network, Email signature partners, and Intranet) and trouble shoot when there are problems or downtime.
• Ensure all digital assets (websites, mobile app platforms) are compliant with UI/UX standards and key digital assessment metrics such as site speed, metatags, SEO, SEM etc.
• Manage a team of social media moderators/content developers (Facebook, Twitter, Instagram, LinkedIn and YouTube) who develop relevant content across social channels.
• Support the Bank’s online thought leadership content on its corporate blogs and podcasts.
• Conduct high-level periodic reporting/workshops to demonstrate the impact of digital initiatives and improve them.
• Coordinate social media complaints management with the Bank’s customer contact center.
• Manage the aesthetics, features and development of the Bank's corporate website, microsites, apps and internet banking platforms to ensuring they are adequacy updated, promoted and consistent with the brand
• Conduct competitive analysis and have sound understanding of competitors digital and media strategy and messaging.
• Own and project manage special projects as assigned by the Head, Strategic Brand Management.

Key Performance Indicators

• Achievement of digital marketing metrics for campaigns
• Social media community growth and management
• Brand reputation management
• Social media engagement
• Complaints/enquiries management on digital platforms
• Team performance

Requirements

• M.Sc, B.Sc or B.A (Mass Communications, Marketing, Journalism, Design or related discipline)
• Minimum of eight (8) years’ working experience in related field
• Experience at a digital marketing agency is a significant advantage

Key Competency Requirements:
Knowledge:

• Deep knowledge of the digital media landscape
• Deep knowledge of the social media landscape
• Knowledge of digital marketing tools
• Knowledge of online brand management

Skills / Competencies:

• Excellent writing, editing, and verbal communication skills, with the ability to write quickly and to tailor messages to specific audiences with minimal oversight
• Excellent relationship building skills
• Creativity & Curiosity
• Digital Campaign management
• Content creation and editing
• Social media communication skills
• Competent in the use of key tools – SEO, Search, Google analytics, social media analytics
• Use of Social media management tools – Meltwater, Sprout Social, etc.
• Email marketing and blogging
• Videography/photography (added advantage)

Job Requirements:

• Blogging
• Marketing
• Content Creation
• Digital Marketing
• Email Marketing
• Competitive Analysis
• Product Marketing
• Google Analytics
• Marketing Strategy
• Campaign Management
• Communication Skill
• Social Media Management
• Brand Management
• Seo

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Job Summary

• Lead Customer Service, Import & Export Documentation. Has responsibility to manage, anticipate, and improve the service deliverables to our customers to improve agency performance and enhance customer experience. Ensure teams members are properly trained & advising customer service staff, reviewing & ensuring required service levels, implementing customer service processes, methodologies & tools, handling client’s complaints & special requests.
• Monitor and ensure smooth operation of all Import Release activities – Arrival Notice, invoicing, Releasing, and Delivery Order Monitor and ensure POL’s request and enquiry on shipments are promptly and effectively handled.

Key Accountability
Main Task /% Expected Time Planned
Import Shipment Release - 15

• Monitor and ensure smooth operation of all Import Release activities – Arrival Notice, invoicing, Releasing, and Delivery Order
• Monitor and ensure POL’s request and enquiry on shipments are promptly and effectively handled.
• Monitor and ensure timely follow up of unclaimed cargo which involves communication with customers, HO, and the respective POLs
• Monitor and ensure timely follow up of unreturned empty containers with customers Management of import team members.

Import Customer Service - 30:

• Monitor and ensure all aspects of customer service are smoothly and efficiently performed – services enquires, requests and complaints.
• Monitor and ensure timely and effective processing of customer requests on demurrage/ container deposit waiver by checking their support history and future potential for management consideration
• Monitor and ensure timely container deposit refund operation
• Monitor and ensure smooth containers step down/transfer which involves the liaison with customers and Import Documentation.
• Monitor and ensure the concession file is well maintained and that periodical review with the management/BU is carried out Assist to pursue with customers on outstanding demurrage settlement Management of Customer Service team members.

Import Documentation - 15:

• Monitor and ensure smooth manifest operation – timely receipt of manifest from POLs and VSA partners and timely dispatch of manifest to various authorities.
• Monitor and ensure effective handling of manifest related enquiries/requests from POL.
• Monitor and ensure prompt and efficient processing of vessel and container enquires from customer.
• Monitor and ensure stepdown/ transfer instructions from CS are well implemented which involves the liaison amongst CS/ Customers/ Terminals/ Off-dock depots
• Management of Documentation team members.

General - 40:

• Relationship building and maintaining with customers and forwarding agents.
• Handling enquiries from POL on local matters.Rules and regulations and charges.
• Handling of customer complaints and cargo claims.
• Export customer service monitoring – timely dispatch of manifest, application of correct freight rate, providing of correct BL information to POD.
• Process Improvement and Mapping to improve accuracy and timeliness of work
• Customer Satisfaction Customer visit with Commercial team for benchmarking excellence.

Key Performance Indicator:

• Develop clear cross functional processes with ownership lead
• Develop and recommend enhanced E-Commerce / Digital experience
• Develop plan to ensure excellent customer relationship for Agency VIP customers
• Develop succession plan for team and cross-functional training
• Create Mentorship strategy for key team members
• Ensure close relationship with Commercial, Equipment, Finance, Operations and District teams for change management.

Key Requirements

• First Degree in Business Administration or relevant discipline Master’s in business administration is an added advantage
• At least 7 years of progressive responsibility in customer service with at least 5 of those years in a managerial position
• Demonstrable knowledge and experience about the Nigerian market and industry trends
• Proficiency in Microsoft Office and customer service software
• Outstanding written and verbal communication skills
• Good understanding of management practices and techniques
• Knowledge of the legal and /or regulatory Nigerian framework
• Excellent leadership and interpersonal skills.

Compentencies:

• Self-learning: To identify gaps and to initiate constant actions that would close the identified gaps.
• Complex problem Solver: To identify & solve the problem within complex process/situation successfully. To identify potential problems in a proactive manner.
• Planning and prioritizing, within time deadlines skills: To manage team projects within timetables and priorities. To manage complex tasks with cross-functional interface projects within timetables and priorities.
• Working in dynamic environment: To lead changes and to make decisions, while taking risks
• Quality Oriented: Work according to process - To create/update/improve policy/procedure/processes/methodology according to defined KPIs and objectives. To define KPIs and objectives in order to improve the process
• Proactivity: To challenge existing way of work, to initiate new ideas and seek new opportunities.
• Team player: Fosters teamwork and collaborations between people and teams, while establishing strong working relationship. Ensures the success of the team before the individual success.
• Communication Skills: Deliver core messages that are clear and understandable, and lead to action. Has a high-level presentation skill via all channel
• Customer service Approach (Internal & External): Cooperate with the customer in an effective and efficient manner that will make the customer perceive you as a partner.
• Learning and Mentoring Capabilities: Accomplish successful results while keeping good relations with all interfaces (customers, vendors, colleagues, managers, employees). Team leader - guide his/her employees. Influence cross functions on productivity and motivation.
• Decision Making skill: Ability to review all aspects and to decide what information is major vs. minor.
• Analytical Thinking: To translate understanding to decision making
• High level of independencd: Manage coordinate between all relevant interfaces in order to get results.
• Business Acumen: To understand market trends, to define initiatives and to find top-notch solutions
• Result driven/Oriented: Concentrates on meeting objectives, delivering to the required time, cost and quality, and holds performance to be more important than procedures

Job Requirements:

• E-commerce, Business Acumen, Relationship Building, Results Driven, Analytical Thinking, Interpersonal Skill, Customer Service, Invoicing, Microsoft Office, Leadership, Communication Skill, Interpersonal Skills