Job Vacancies at Wild Fusion Digital Centre (WDC)

Job Description

• The Graphic Designer is responsible for defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. 
• The goal is to inspire and attract the target audience.

Primary Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Qualifications

• A Bachelor's Degree in Graphic Design or related field.
• 4- 5 years experience as a graphic designer or in related field

Desired Skills:

• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies 
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with computer-aided design

This Job is Perfect for you if you:

• Are detail oriented, highly organized, analytical, and great with managing relationships.
• Capable of delivering brilliant creative ideas, and show amazing attention to detail.

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Job Description

• The Client Experience Executive is responsible for identifying client’s needs and providing appropriate solutions to their complaints and identifying ways to ensure delightful experience at all stages of the client engagement.

Primary Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touch points.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Keeping informed of industry trends and new CRM technologies.
• Generate NPS report.

Qualifications

• A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• 3- 4 years experience as a client  experience specialist, or a similar client support role.

Desired Skills:

• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online client engagement platforms and channels.
• Proficiency in MS Office, as well as CX and CRM software
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

This Job is Perfect for you if you:

• Are detail oriented, highly organized, analytical, and great with managing relationships.
• Focus on the client experience.

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Job Description

• The UI/UX Developer is responsible for designing and improving the user interface (UI) and user experience (UX) of digital products.
• The goal is to create interfaces that are intuitive, efficient, and aesthetically pleasing, while also meeting the needs of the end users

Primary Responsibilities

• Create user-centered designs by understanding business requirements, and user feedback
• Create user flows, wireframes, prototypes and mockups
• Translate requirements into style guides, design systems, design patterns and attractive user interfaces
• Design UI elements such as input controls, navigational components and informational components
• Create original graphic designs (e.g. images, sketches and tables)
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Incorporate customer feedback, usage metrics, and usability findings into design in order to enhance user experience
• Collaborate effectively with product, engineering, and management teams

Qualifications

• A Bachelor's Degree in Design, Computer Science or relevant field
• 4 - 5 years experience as a UI/UX Designer as well as a strong portfolio of related projects

Desired Skills:

• Expert WordPress knowledge & Expert HTML5 & CSS
• Ability to debug your own code and that of others
• Experience in using debugging tools, using RESTful APIs & in versioning technologies such as Git
• Solid understanding of MySQL and the considerations of database-driven applications
• Strong written communication skills
• Ability to manage your workload and juggle multiple tasks
• In-depth understanding of performance & security considerations
• Ability to architect complex subsystems
• Proven experience deploying and managing applications on Cloud Servers and Shared hosting Servers

This Job is Perfect for you if you:

• Are detail oriented, highly organized, analytical, and great with managing relationships.
• Focus on the client experience.

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Job Description

• The Back-end developer is responsible for writing the web services and APIs used by front-end developers and mobile application developers.

Primary Responsibilities

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Perform UI tests to optimize performance
• Manage cutting-edge technologies to improve legacy applications
• Collaborate with Front-end developers to integrate user-facing elements with server side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers and system administrators to identify new features
• Follow emerging technologies

Minimum Qualifications

• A Bachelor's Degree in Computer Science or relevant field
• 4- 5 years proven work experience as a Back-end developer

Desired Skills:

• In-depth understanding of the entire web development process (design, development and deployment)
• Hands on experience with programming languages like Java, Ruby, PHP and Python
• Working knowledge of CMS framework
• Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
• Excellent analytical and time management skills
• Teamwork skills with a problem-solving attitude

This Job is Perfect for you if you:

• Are detail oriented, highly organized, analytical, and great with managing relationships
• Have excellent programming skills and a passion for developing applications or improving existing one