Job Vacancies at United Bank for Africa Plc (UBA)

Job Objective(s)

• Resolve service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Monitor requests and complaints lodged against Corporate Services on the GRP to ensure all requests/complaints are resolved within stipulated TAT
• Recommend potential services by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media.

Minimum Education Qualifications

• First Degree in a relevant discipline from a recognized university
• Master's Degree or a professional qualification will be an advantage

Previous Work Experience Requirements:

• Minimum of 1 year experience.

Skills Required:

• Communication
• Teamwork
• Customer Service
• Conflict Resolution
• Judgment & decision making.
• Complex Problem Solving.
• Excel & PowerPoint Presentation skill.

Knowledge:

• Proven customer support experience
• Knowledge of functions of different roles within Corporate Services
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.

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Job Objective(s)

• Routine Cost Reduction and Process Optimization
• Management Reporting
• Service Monitoring/Improvement

Minimum Education Qualifications

• First Degree in any field
• Master's Degree or a professional qualification will be an advantage

Previous Work Experience Requirements:

• Minimum of 5 years’ experience

Skills Required:

• Communication
• Advanced Excel and Power Point Presentation skill
• Teamwork
• Time management
• Attention to detail
• Judgment & decision making
• Complex Problem Solving
• Monitoring
• Numerical & analytical.

Knowledge:

• Knowledge of Budgeting
• Knowledge of Financial analysis
• Knowledge of Enterprise Resource Planning Solutions
• Knowledge of Supplier Relationship Management
• Knowledge of Financial planning
• Knowledge of Procurement Technology
• Knowledge of Quality Assurance management
• Knowledge of Project management procedures
• Knowledge of Service Level Agreement formulation and execution, contracts and Awards
• Knowledge of legal aspects of procurement (Contracting).

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Job Objective(s)

• Handles all IT requests and negotiations
• Sourcing of vendors for all IT Procurements
• Market intelligence for all IT related services or products
• Sending out RFPs including review of tenders and negotiation reports
• Drafting of negotiation reports
• Providing technical or subject matter advice to Head of Value Assurance or Head Admin, or Group Head, Corporate Services.
• Evaluation of IT services received by the Bank

Minimum Education Qualifications

• First degree in either Computer Science or any other profession
• Certifications in any relevant area in Information Technology
• Extensive experience and exposure in IT related matters (7 to 15 years)

Skills required:

• General knowledge of Information Technology
• Knowledge about basic banking solutions and licenses,
• Knowledge and skills on basic banking Annual Technical Supports,
• Knowledge and skills on basic IT solutions used by banks e.g Oracle, IBM. Microsoft, Finacle, etc
• Knowledge of OEMs providing basic services to banks
• Possess network or contact details of IT Service providers both OEMs and local service providers