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  • Posted: May 14, 2021
    Deadline: Not specified
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  • UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
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    Service Support Officer

    Job Objective(s)

    • Resolve service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Monitor requests and complaints lodged against Corporate Services on the GRP to ensure all requests/complaints are resolved within stipulated TAT
    • Recommend potential services by collecting customer information and analyzing customer needs
    • Prepare product or service reports by collecting and analyzing customer information
    • Contribute to team effort by accomplishing related results as needed
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Read from scripts
    • Handle changes in policies or renewals
    • Resolve customer complaints via phone, email, mail or social media.

    Minimum Education Qualifications

    • First Degree in a relevant discipline from a recognized university
    • Master's Degree or a professional qualification will be an advantage

    Previous Work Experience Requirements:

    • Minimum of 1 year experience.

    Skills Required:

    • Communication
    • Teamwork
    • Customer Service
    • Conflict Resolution
    • Judgment & decision making.
    • Complex Problem Solving.
    • Excel & PowerPoint Presentation skill.

    Knowledge:

    • Proven customer support experience
    • Knowledge of functions of different roles within Corporate Services
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively.

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) on www.ubagroup.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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