Job vacancies at Tezza Business Solutions Limited

Job Summary

• The Head, Business Transformation is responsible for planning, executing, monitoring, and reporting of digital initiatives across the business.
• The role ensures the right initiatives are undertaken in line with available project resources and the benefits are being fully realized throughout the project life cycle

Job Description

• Lead the enterprise in planning and implementing digital initiatives to support both business operations.
• Develop plans for implementation of the digital program in alignment with Coronation MB’s Digital vision
• Execute and monitor implementation of digital transformation program
• Present progress of digital initiatives to the Digital Strategy Committee (ITSSC – Innovation, Technology and Security Steering Committee)
• Sets baseline metrics for tracking returns on digital initiatives
• Monitor and report on implementation of digital strategy and transformation journey
• Responsible for benefits realization tracking
• Produce periodic performance reports on the digital program detailing milestones achieved, issues, and risks for management attention
• Set, monitor, and report against key performance indicators (KPIs)
• Champions project management disciplines and provides the processes, structures, and tools for individual project management and program management across the transformation.
• Provides a governance structure. The role ensures accountability and enables the predictability of the outcomes of each transformation initiative.
• Champion business change management initiatives
• Apply a structured methodology and lead change management activities
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery, and management of communications.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Provide input, document requirements, and support the design and delivery of training programs.
• Experience and knowledge of change management principles, methodologies, and tools

Education and Experience

• Bachelor's Degree in Business Administration, Accounting, Finance, Supply Chain Management, Human Resources, International Development, or a related field
• A minimum of 10 years of experience in Business transformation in financial industry.
• Knowledge or expertise in field of IT systems, technology, SaaS platforms, enterprise software and end user devices.
• Proven track record of success implementing business transformation and digital initiatives enterprise wide in financial industry
• Strong, positive track-record of innovation and collaboration – able to work with diverse teams in diverse locations, engaging their input and commitment to success.
• High level of organization, managing risk and decision-making skills working in a fast-paced work environment

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Job Summary

• The Intelligent Automation Developer is a member of the core process automation team and is responsible for identifying, selecting, configuring and implementing automated solutions (robotic process automation, artificial intelligence, natural language processing, etc.).
• He/she identifies business processes in need of improvement in terms of process optimization and automation and builds the RPA project using the relevant automation tools.
• He/she will work closely with other teams while executing the automation program and may serve in a supervisory role in these engagements while also assisting with support and development work.

Job Description

• Drive the conceptual and detailed design of enterprise scale robotics and intelligent automation capabilities
• Design technical specification document for RPA Projects
• Evaluate RPA and AI tools and provide recommendations on a case-by-case basis for automation
• Define the technical framework considering all relevant artefacts (user authentication, user authorization, hosting & environments, etc.)
• Design, develop, test automation workflows
• Deployment of RPA components: bots, robots, development tools
• Organize and deliver services on a cross-section of complex projects with respect to intelligent automation
• Anticipate, identify, track, and resolve technical issues and risks affecting delivery
• Assist Support teams to resolve issues with respect to intelligent automation
• Assure the quality of the automation (QA processes)

Education and Experience

• First Degree in any field (A degree in a technical field is an added advantage)
• Intermediate to advanced knowledge of intelligent automation and cognitive platforms like Blue Prism, UiPath, WorkFusion, Automation Anywhere, etc.
• 5+ years’ experience in digitizing back-office processes (e.g., Finance, HR, contact centers, or industry specific processing operations), preferably in Financial Services industry
• Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes
• Demonstrable knowledge of business process improvement (e.g. lean management, agile methodologies, etc.)

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Job Summary

• The customer Journey Designer is responsible for creating satisfying or compelling experiences for users of a product, with a focus on reshaping the customer experience to maximize conversions.
• He/she must have an expert understanding of touchpoints across the entire customer journey

Job Description

• Hands-on experience designing holistic, omni-channel consumer and service delivery ecosystem designs.
• Ability to transform tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Ability to execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers.
• Ability to communicate the initiative and product to others (Business Partners) through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics, and other materials.
• Ability to prototype rapidly in multiple mediums and levels of interactivity (physical, digital, low and hi fidelity, tangible and conceptual).
• The ability to translate insight and strategy into concept prototypes and communicate your vision through your artifacts.
• Creative use of technology and alternative approaches.
• Appreciation of high-quality visual design, innovative technology, marketing strategy, business strategy, as well as business analysis and quality assurance disciplines.
• Capable of establishing research methods and strategies with our market research team.
• Ability to discover customer and business needs through contextual inquiries, generative and quantitative research, and identify solutions to meet those needs.
• Strength in using storytelling to share your discoveries, influence business partners and create energy around an idea or an initiative.
• Ability to pitch concepts in a clear, concise, and compelling way to obtain buy-in and/or funding.

Education and Experience

• B.Sc./ M.Sc. in Design preferred (Design Thinking, Human Factors, Interaction Design, Information Science or HCI, Design, Design)
• 4-6 years of relevant experience
• Strategy, Design Planning, Design Research, or related field)
• Experience leading primary and secondary customer research to drive improvements in journey and provide input on product or service design.
• Experience working with UI/UX designers, product managers, engineers, operations on new concepts and products delivery.
• A background working with Operations for the implementation of designs

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Job Summary

• The Business intelligence Analyst is responsible for managing data retrieval and analysis.
• They will also be involved in organizing data points, communicating between upper management and the IT department, and analyzing data to determine CMB’s needs

Job Description

• Develop and manage business intelligence solutions for the organization
• Provide reports through office applications to improve business processes
• Collaborate with team members for the purpose of collecting data and executing the company’s mission
•  Analyse business requirements and processes and recommending them to the management and executives for implementation
• Create and maintaining documentation that includes the design, requirements, and user manuals for CMB
• Identify the development needs for the purpose of streamlining and improving the operations of the bank for efficiency and profitability
• Review and validate customer data as it’s collected
• Oversee the deployment of data to the data warehouse
• Develop policies and procedures for the collection and analysis of data
• Create or discover new data procurement and processing programs
• Cooperate with IT department to deploy software and hardware upgrades that make it possible to leverage big data use cases
• Monitor analytics and metrics results
• Review customer files to ensure integrity of data collection and utilization

Education and Experience

• B.Sc. in Statistics, Mathematics, Data Mining, Computer Science, Economics, or related field preferred but not required
• 4+ years in data analytics roles, including strong experience doing analysis using excel and querying using SQL
• Preferred additional skills include R, Python, DAX, and/or PowerBI or other data visualization tools (eg. Tableau)
• Excellent communication skills, discussing and describing the data-related analysis and ability to work across functions and geographies
• Experience and a high capacity in managing multiple problems and assignments at the same time and delivering high-quality outputshave an expert un

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Job Summary

• The Digital Platform Developer is responsible for the design, build and management of digital platforms on which digital products are offered to CMB’s prospects and customers.
• The Developer will also be responsible for the development of services and APIs for external 3rd party integrations. He/she will work closely with outsourced teams responsible for digital platform development and will serve in a supervisory role in these engagements while also assisting with support and development work.

Job Description

• Formulates and defines system scope and objectives for assigned projects.
• Assist with technical guidance for vendor selection and management
• Establishes procedures to solve complex problems regarding platform capacity and limitations, operating time, and output
• Prepares detailed specifications from which programs will be written
• Designs, codes, tests, debugs, maintains and documents efficient, reusable, and reliable code written with respect to the digital platform
• Create database schemas that represent and support business processes
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automation
• Follow emerging technologies
• Collaborate with other team members to build state of the art solutions
• Performs at an advanced technical level and understands all phases of the Software Development Lifecycle
• Responsible for quality assurance review of assigned project
• Manage any other responsibility as assigned by line manager

Education and Experience

• Minimum of a First Degree or its equivalent in a business /IT related discipline, Master's Degree in an appropriate field of study will be an added advantage
•  4+ years professional experience in professional web development, experience working on a variety of software development projects
• Work experience in DevOps and as a full-stack developer
•  Fluent in JavaScript (and frameworks), Python, PHP
• Experience working with ESB, API Management / Gateway software
• Knowledge of RESTful API standards and protocols and API development using REST/JSON and SOAP/XML Web services.
• Experience with professional software engineering best practices for the full software development life cycle, including coding standards, code reviews
• Source control management, build processes, testing and operation.

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Job Summary

• The UI/UX developer is a combined position, requiring the skillsets of both a UX Designer and UI Developer, primarily focusing on interaction design.
• The position assists development teams with the final look, feel and behavior of the interface in different contexts.
• He/she will be responsible for using a combination of user centered design and agile development methods to create a highly usable user interface for development projects.
• He/she will work very closely with internal stakeholders to develop system information architecture and responsive designs for the user interface during projects.

Job Description

• Works directly with project team including project business analysts, business owners, solution architects, developers, and QA to ensure understanding of the requirements, functionality, size, scalability, and usability of the IT solution.
• Works in conjunction with the Business Analyst / Product Owner to examine existing business processes and systems to develop a full representation of the system’s interface design and usability by the business.
• Participates in all requirement gathering meetings and/or brainstorm sessions with business owners to identify product usability concerns and desires.
• Examine and analyze current user(s) flow and process, pain points, and desires from a usability and  visual standpoint to deliver proper solutions.
• Leads the overall visual design and usability of the product. Provides expertise and leads the project team through applicable design patterns, screen layout decisions, and usability testing.
• Serves as an advocate for the end user of the product, consistently working to improve the overall design and usability of the delivered product, as the budget allows.
• Creates sketches, wireframes, and mockups of user interface screens according to the requirements/user stories that adhere to the CMB’s Look & Feel Standards as well as any applicable regulatory requirements. Creates high-fidelity functioning prototypes when applicable/feasible.
• Reviews wireframes with Business Analyst and Product Owners for business requirements and with Technical Lead for technical feasibility before presenting to the business.
• Creates and facilitates usability tests with the intended users of the product and iterates screen designs accordingly.
• Actively advises developers on accessibility requirements and vulnerability remediation.

Education and Experience

• Minimum of 5 years programming experience in UI/ UX design/ development
• Must have familiarity with UX/UI application design and development using any of the frameworks such as Bootstrap, React, Foundation etc
• Familiarity with source control solutions such as Git, SVN or similar
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator, Figma and Photoshop
• Familiarity with leveraging configuration management systems as well as cloud automation.

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Job Summary

• The Business Analyst is responsible for gathering, analyzing, refining, reviewing, and documenting the business’ requirements for delivering the necessary digital solutions.
• They will identify and examine business needs and determine timely and effective solutions to business problems

Job Description

• Drive discussions with product owner and/or business partners to understand the process, the problem, and then brainstorm solution scenario
• Negotiate with product owners/business experts on alternative solutions
• Actively engage product owner or business SME to translate solution needs into actionable user stories
• Define detailed functional requirements, process flow diagrams, and business cases, including gap and impact analysis
• Develop a comprehensive requirement specification that will determine the estimate of cost, time, and resources to deploy solutions
• Craft polished written communications and deliver oral communications of findings and recommendations in an effective and efficient manner
• Partner with product developers on reviewing user stories for understanding and scoring
• Facilitate and support product backlog management
• Partner with product owners to define & refine acceptance criteria
• Assist with user acceptance testing to ensure functionality meets business needs before each product release

Education and Experience

• Minimum of a First Degree or its equivalent in a Business /IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage
• IIBA-CCBA certification preferred
• 4+ years of experience in business optimization, problem-solving, or strategic solution roles with progressive responsibility, preferably in Financial Services or Technology environment
• Experience gathering and consolidating requirements from cross-functional groups
• Business Analysis (BUAN 5).