Job Vacancies at Phillips Outsourcing

 REQUIREMENTS

• Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa 
• Candidates must reside in Onipanu and its environs

Qualification:

• BSC/HND ONLY Graduate
• At least 2 years experience as a customer experience specialist, or a similar customer support role
• Candidate must be willing to work on shifts
• Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.

Responsibilities:

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.

SALARY-80KNET +OTHER BENEFITS

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REQUIREMENTS

• Candidate must have previous experience preparing payroll on an ERP software (Microsoft Dynamic Business Central/Sage/ Oracle) and be proficient in Microsoft excel
• Please note that people who use excel as the software for processing payroll should not apply  
• Candidate must have proven work experience as Payroll Specialist in a reputable organization
• Minimum of 5 years’ experience in a relevant role

RESPONSIBILITIES

• Registration & documentation of newly employed workers
• Management of sick leave days for employees
• Calculation of entitlements of employees who have left the company 
• Liaising with Pension Fund Administrators (PFA)
• Calculation of employees monthly salaries
• Generating monthly salary reports and processing of all statutory remittances (P.A.Y.E., Pension, insurance reports, NSITF, Union dues e.t.c.)
• Supervision of payroll officers and processing of employee id cards
• Perform any other functions requested by the Payroll Manager and Head of HR. 

SALARY-300,000-350,000