Job Vacancies at Myrtle Management Consultants

Job Description

• Respond to any issues and follow-up by coordinating with the appropriate departments or field team
• Support all users and help them get the most out of our apps
• Contribute and share ideas to decrease the workload and improve the quality & speed of customer support
• Be a key player in building a support team in a challenging growth environment
• Manage appointments, enquiries or complaints from customers or clients.
• Manage relationships with technology vendors and service providers, overseeing contracts, negotiations, and ensuring that external services meet the company's standards.
• Implement robust cybersecurity measures and ensure compliance with industry regulations and data protection standards, safeguarding sensitive transportation data and customer information.
• Accurately and efficiently address any issues or disputes with customers.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers’ service work order and service contract, standard operating procedures, SLAs are followed and update
• Overseas communications, timely responses to emails and requests (internal and external)
• Various reporting responsibilities as needed

Qualifications

• 5 years of experience in the related field especially working for a transport mobility company, bank, telecommunication etc 
• Exceptional understanding of customer journey mapping and customer feedback analysis.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and interpersonal abilities
• Data-driven mindset, with the ability to translate data into actionable insights.
• Knowledge of customer experience technology tools and platforms.
• A track record of successfully implementing customer-centric strategies and driving results.
• Passion for creating and fostering a culture of customer-centricity.

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Job Description

HR Strategy Development

• Implement the company’s HR mission, vision, and strategic plan that supports and enables the company's business goals; communicate and advocate to Executive management
• Design, communicate, and lead the implementation of people initiatives that support the company's business strategy and enhance the effectiveness of the workforce
• Develop and communicate HR effectiveness metrics and measurements; review metrics with and recommend actions to Executive management on a regular schedule

Policy Development

• Develop and implement HR policies to suit changing business needs
• Update the company's HR policies and procedures in line with business strategy and plans.
• Interpret and discuss HR policies and procedures with managers and employees.

Industrial Relations

• Understand Collective Bargaining- meaning, the process content and challenges
• Effective handling of negotiations with unions - Industrial Relations and Union Rights - Industrial Relations Systems in Nigeria
• Structure, Parties, and Challenges
• Legal Framework for Industrial Relations Practice

Reward Strategy

• Implement the company's benefits strategy and policy in line with company goals; ensure alignment of all new benefits programs
• Ensure the company's reward strategy and programs are designed to attract and retain employees
• Partner with Executive management to approve new or changed recognition programs in line with the overall rewards strategy
• Ensure short- and long-term incentives are aligned with the company compensation strategy

Performance Management

• Supervise the company's employee performance evaluation process and brief Executive management on the outcome of the process
• Track and Monitor the performance review process and monitor progress toward key success metrics for the performance evaluation process
• Review HR metrics related to employee pay increases that stem from the appraisal exercise, ensuring budget allocation meets organizational goals.

HR Analytics

• Explain the links between HR analytics and business performance
• Gather and analyze data from Human Resource Information and other appropriate sources.
• Present HR scorecard to business managers, providing practical analysis that they can easily consider and utilize.
• Set goals for HR metrics at a group level, present performance against goals, and propose action plans to address any concerns.
• Analyze Departmental performance indicators, partnering with business management to research the root cause of any areas of concern and create action plans to address.

Change Management

• Implement change management plans in line with business direction.  
• Facilitate forums to discuss the goals and impact of the change in partnership with executive management.
• Advise managers on their roles in the implementation of a change and an associated change management plan

Learning & Development Strategy

• Establish and communicate a vision for how the learning function adds value, improves business performance and enables execution;
• Partner with senior management to advocate performance improvement through learning
• Communicate industry trends and company priorities and their impact on the company's workforce development to the senior management
• Communicate the critical workforce development priorities to executive management
• Establish and implement an overall agenda and direction for the learning and development function with key metrics for evaluating its impact on employee and business performance

Organizational Development

•  Partner with Executive management to approve and support organizational design activities aimed at optimizing organizational capability and alignment with company goals
• Design a change in organizational structure that impacts a large organization or the whole company, in partnership with executive management
• Lead executive management through an assessment of the alignment of organizational culture with mission and goals;
• Lead efforts to realign culture with goals and mission when needed

Employee Life Cycle ( Entry, Onboarding, Employee Experience, Employee Engagement and Exit) 

• Manage all Company recruitment & Manpower Planning - Oversee the entire recruitment strategy for the company which includes attracting and retaining talented employee
• Primarily responsible in driving employee Inductions and Exit processes.  
• Improve the Employee Value proposition and company employee retention strategies

Statutory Compliance 

• Ensure compliance with all statutory requirements (NSITF, PENCOM, GROUPLIFE and ITF)

Field Management In conjunction with the Technical and Operations team,

• Ensure that crew are selected carefully based on high standards, with their Certificates in place, and efficiently administer the crewing function thereby contributing significantly to building the business.
• Supervise and ensure that the training and development required for all crew are up to date and maintained in accordance with client and regulatory requirements
• Supervise the Administrative unit. 
• Manage Brand Communications, corporate outlook and stationaries, website management
• Supervise all CSR Initiatives and execution
• Manage all community relationships with the company
• Supervise the production of corporate gift items

Qualifications

• 5 years of experience in transportation, law, banking, IT, FMCG, manufacturing, etc.
• A legal background 
• Prior experience in HR and administration, with a focus on legal industry HR is preferred.
• Strong knowledge of labor laws and regulations specific to the legal profession.
• Excellent communication, organizational, and problem-solving skills.
•  Discretion and the ability to handle sensitive and confidential information.
• Proficiency in HR software and tools.

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Job Description

• Managing all technology-related operations, systems, and infrastructure within the organization.  ensures that technology functions smoothly and efficiently to support the business's objectives.
• Regularly assessing the performance of IT systems and operations to identify areas for improvement and optimization. This evaluation is crucial for maintaining the effectiveness and security of technology assets.
• Developing and implementing IT policies and procedures to ensure that technology operations align with the organization's goals, compliance requirements, and best practices. These policies help standardize technology usage and security protocols.
• Manage relationships with technology vendors and service providers, overseeing contracts, negotiations, and ensuring that external services meet the company's standards.
• Implement robust cybersecurity measures and ensure compliance with industry regulations and data protection standards, safeguarding sensitive transportation data and customer information.
• Develop and maintain efficient incident response procedures, ensuring rapid resolution of system failures and technology-related issues.Plan and manage the IT department's budget, allocating resources effectively and cost-efficiently to support technology initiatives and infrastructure maintenance.
• Collaborate with other departments, such as operations and logistics, to identify opportunities for technology integration that improve transportation efficiency and customer experience.

Qualifications

• 5 years of experience in the related field
• Experience in backend and front end IT development
• IT Product development , deployment and management
• Proven experience in IT leadership roles, particularly in the transportation or logistics sector.
• In-depth knowledge of transportation-related IT systems, including ticketing, scheduling, and fleet management.
•  Strong strategic planning and problem-solving abilities..
• Familiarity with data security and regulatory compliance in the transportation industry.
• Exceptional communication and interpersonal skills.
• Strong communication and interpersonal skills to interact effectively with internal and external stakeholders.
• Adept at staying current with technology trends and innovations

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Job Description

• Develop and implement a comprehensive vehicle maintenance program to ensure the ongoing reliability and safety of the fleet.
• Schedule and coordinate regular maintenance, inspections, and repairs for all vehicles.
• Keep detailed records of maintenance activities, including servicing, repairs, and parts replacements.
• Conduct thorough inspections of vehicles to identify issues, safety concerns, and wear and tear.
• Ensure compliance with all safety and environmental regulations.
• Supervise and lead a team of mechanics and technicians, delegating tasks and responsibilities as needed.
• Provide guidance, training, and performance evaluations to the maintenance team.
• Maintain an organized inventory of spare parts and materials required for vehicle repairs.
• Manage parts procurement and inventory control efficiently.
• Collaborate with the operations team to ensure vehicles are deployed optimally to meet transportation demand.
• Address vehicle breakdowns and schedule adjustments promptly to minimize service disruptions.
• Ensure vehicles comply with local, state, and federal safety and environmental regulations.
• Develop and enforce safety protocols for the maintenance team.
• Assist in preparing and managing the maintenance budget.
• Identify cost-saving opportunities while maintaining vehicle quality and safety standards.
• Generate regular reports on maintenance activities, costs, and vehicle performance.
• Provide updates to senior management regarding the fleet's operational status.

Qualifications

• 5 years of experience in the related field
• Proven experience in vehicle maintenance and repair, preferably in the transportation industry.
• Strong knowledge of vehicle systems, diagnostics, and maintenance best practices
• Leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Good communication and interpersonal skills.
• Knowledge of relevant safety and environmental regulations.
• Proficiency in using maintenance management software is a plus.

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Job Description

• Plan, develop, organize, direct, manage, and evaluate the operations and budget of company
• Direct the activities of staff in relation to transportation operations, including dispatching, routing, and tracking transportation vehicles
• Direct the effectiveness of private, third party and contract carriage systems
• Work with international carriers and freight forwarders to streamline the flow of goods across international borders and through customs
• Plan, develop, and implement transportation health and safety, and security programs and activities
• Develop and communicate transportation policies and procedures
• Monitor operations to ensure that staff comply with administrative policies and procedures, safety rules, union contracts, and government regulations
• Develop and implement profit improvement plans and change management plans
• Negotiate and authorize contracts, and direct procurement related to transportation operational needs
• Direct and manage corporate governance and regulatory compliance procedures related to transportation activities
• Develop key performance indicators to measure the effectiveness of the transportation operations
• Conduct investigations to determine causes of transportation accidents and to improve safety procedures
• Direct investigations to verify and resolve customer complaints
• Interview, select, coach, train, manage, and appraise the performance of transportation personnel, including crew members
• Mentor select transportation staff
• Develop constructive and cooperative working relationships
• Remain current with latest transportation technology systems and procedures
• Negotiate with carriers, warehouse operators and insurance company representatives for services and preferential rates
• Prepare management recommendations, such as proposed fee and tariff increases or schedule changes
• Recommend or authorize capital expenditures for acquisition of new equipment or property to increase efficiency and services of transportation operations

Qualifications

• 7 years of experience in transportation fleet management, business development, e-commerce, finance, supply chain management
• Strong problem solving and decision making abilities, with a track record of resolving complex issues within the supply chain
• A strategic mindset with to develop and implement long term plans and initiatives to drive company’s success
• Demonstrated success in managing and growing a portfolio of established, mature account relationships.
• Strong collaborator that works well cross-functionally, across the company, and externally.
• Demonstrated ability to lead, inspire, and work in a rapidly changing environment.
• Ability to inspire creativity throughout the organization.
• A high degree of analytical acumen and demonstrated ability to project and assess the commercial impact of current and proposed sales practices.
• Extensive experience working with both agencies and direct advertisers to provide world-class customer service to clients.
• Strong oral and written communication skills; ability to communicate effectively.
• Ability to execute on and motivate a team around growth and sales targets
• Excellent leadership and managerial skills
• Results-oriented - holds themselves accountable for short- and long-term success
• Exceptional communication skills