Job Vacancies at MainOne Cable

Responsibilities

• The Applications System Engineer primarily provides support to the IPNGN Virtual infrastructure.

Specifically, the Applications System Engineer’s responsibilities shall include:

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Apply OS/Hypervisor/Firmware/applications patches and upgrades as demanded, and upgrade administrative tools and utilities. Configure / add new services.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitioning and RAID configuration as required
• Perform monthly performance reporting to support capacity planning.
• Troubleshoot and resolve all operating system and application related issues.
• Research and recommend innovative, and where possible, automated approaches for system administration tasks.
• Create, change, and delete user accounts per request.
• Perform Server Hardening in accordance with the company information technology rules.
• System Hardware/Software compliance check and update.

Qualifications, Skills & Competencies

• B.Sc. in Computer Engineering or Computer Science
• Minimum of 4 years relevant experience
• Linux and windows servers troubleshooting skills required
• Working knowledge of the Linux Kernel
• Database Administration experience
• Experience supporting Vmware vSphere environment is desirable
• Networking experience will be an added advantage
• Shell Scripting experience will be an added advantage
• CCNA, REDHAT, WINDOWS, VMWARE certifications.

Demands of the Job:

• Strong written and verbal skills
• Ability to work independently
• Ability to resolve issues in a timely fashion
• Availability to work overtime in times of emergency and specialized project deliveries.

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Responsibilities

• Performance management and capacity planning
• Development of operational processes for smooth running of the Facilities and to the satisfaction of customers
• Ensuring continuous improvement of operations processes and procedures, such that they are highly effective and reflect industry best practice
• Coordinate Change Management policies regarding datacenter resources
• Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc.
• Coordinate preventive and corrective maintenance contracts for the critical infrastructure.
• Coordinate the supporting operations and management of the Data Centre and the Cable Landing Station.
• Work closely with the Operations team to raise all the required PRs and also be the focal point of contact with procurement for all DC requirements.
• Manage all vendor contracts to ensure service delivery are in line with the agreed SLA.
• Track and report on adherence to scheduled maintenance by operations team and vendors for DC & CLS infrastructure
• Maintain records of all maintenance and incidents both in hard copy and scanned copies on sharepoint.
• Ensure availability of a 12month maintenance schedule and management of a detailed maintenance plan
• Accountable for financial activities such as detailed bottoms up budget generation and ongoing forecasts.
• Work closely with support services to ensure all site requirements in terms of consumables and supplies are maintained onsite with adequate buffers.
• Prepare and submit to DCOM for review, weekly and monthly DC management update reports covering all operations and incidents
• Work closely with operations team and support services to coordinate fuel ordering and supply to ensure DC always has adequate stocks.
• Manage and maintain the Data Centre store and spares, ensuring return/replacement of spares are done as at when due.
• Provide other engineering supports to DC operations staff as may be required from time to time.
• Participates in Engineering/ technical sessions aimed at Data Centre process improvements.
• Performing other duties as requested by the Data Centre Manager /GM Data Centres.

Qualifications, Skills & Competencies

• A good Bachelor's Degree in Engineering, Computer science or related field is required
• At least seven (7) years' relevant experience, with three (3) years in data center operations
• ITIL Certification will be an added advantage
• Demonstrated experience with DC Operations
• Knowledge of Power, mechanical/cooling systems, and security systems will be an advantage
• Proficiency in the use of Microsoft office tools and presentation skills
• Excellent IT operations process management knowledge
• Demonstrated ability to be a part of 24X7 support teams
• Excellent verbal and written communication skills.

Demands of the Job:

• Ability to work extended hours.

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Responsibilities

• The Credit Control Analyst will be responsible for accurate accounting for all WHT deductions made by customers and follow up on outstanding WHT Receipts from customers & FIRS. Other responsibilities shall include the following:

 Specific responsibilities will include:

• Reconciliation of WHT Receivable Ledger per customer
• Extract WHT receipts from the FIRS portal and update WHT schedule per customer
• Liaise with consultant to resolve issues on remittances yet to reflect on the FIRS portal
• Follow-up with Customers on WHT deductions yet to be remitted
• Daily updating of WHT Receivables report from the cash inflow report
• Generate age analysis report for WHT Receivable
• Monthly reporting on status of WHT Receivables and WHT receipts collected
• Develop strategies for the reduction of the WHT Receivable balance in the General Ledger

Qualifications, Skills & Competencies

• Bachelor’s Degree in Finance / Accounting
• 5 - 7 years relevant experience
• Professional qualification in accounting preferably ACCA/ICAN would be an added advantage.
• Proficiency in MS office
• Problem Solving Skills
• Relationship Management.

Demands of the Job:

• Ability to work under minimal or no supervision.
• Attention to details
• Ability and willingness to work long and odd hours.
• Ability to meet tight deadlines.

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Responsibilities

• Support in research and design analyses to evaluate strategic opportunities and deliver macro-economic assumptions for yearly budget.
• Assist with preparing company-wide budget and forecast with detailed assumptions and drivers.
• Assist with variances analysis of budget expectations against actual and provide remedial plan to achieve KPIs.
• Support to produce decision statements on build or buy, adding or deleting a product, breakeven analysis, product profitability etc.
• Support to provide analytical report on projects in areas of appraisal, evaluation and valuation.
• Support to track and monitor the business financial and non-financial KPIs.
• Support to prepare monthly Shareholders’ reports - Business dashboard, variance analysis and commentaries.
• Work closely with the team on any ad-hoc analysis required for management and shareholders.
• Insurance administration – Procure insurance for new risks, prepare schedules for existing insurance cover renewals, etc.
• Support to prepare the weekly cashflow
• Assist with Board deliverables on a periodic basis.

Qualifications, Skills & Competencies

• Bachelor's Degree in Finance/Accounting/Economics
• At least 2 years relevant work experience.
• Must possess demonstrated proficiency in spread sheet applications.
• Strong quantitative & analytical skills.
• Excellent interpersonal and communication skills.
• Strong attention to detail.
• Research & writing skills.
• Problem solving skills.
• Proficiency in MS Office particularly Excel.
• Proficiency in relevant accounting software will be an advantage.

Demands of the Job:

• Accurate attention to details.
• Working knowledge of any Accounting Application.
• Cooperative and willing to assist others.
• Able to deal with problems involving a few variables.

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Responsibilities

• The senior GNOC Service Desk Engineer will be responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

Other responsibilities include:

• Reporting and tracking of all service desk related concerns
• Tracking the activities of the team and evaluating performance
• Training and supporting service desk representatives
• Ensure customer concerns are addressed in a timely and accurate manner on a daily basis
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers.

Qualifications, Skills & Competencies

• BSc. in Information Technology/Computer Science/Electrical & Electronics Engineering.
• ITIL certification will be an added advantage
• 2 - 4 years’ work experience in a Telecommunication or ISP environment with knowledge on customer management.

Competencies

• Good understanding and use of trouble ticketing applications, data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error.
• Knowledge of incident, problem and change management framework (ITIL) and ISO 9001 management systems.
• Proficient in the use of MS application (Excel, Word and PowerPoint)
• Good written and verbal communication skills.
• Strong Interpersonal Skills and ability to convey information accurately.
• Capable of multi-tasking, time management and prioritisation of workload.
• Ability to assess and prioritise faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.
• Customer-service oriented with a problem-solving attitude.

Demands of the Job:

• Ability and willingness to work round the clock when required, and meet tight deadlines.
• Ability to work shift rounds if necessary
• Ability to multitask effectively and adapt to a fast-paced working environment
• Proven work experience as a Service desk engineer
• Hands on experience with help desk and remote control software
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills.

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Responsibilities

• The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes

Other responsibilities include:

• Monitor Main One’s network providing a specific update, status, and performance of all network components, capacity services etc.
• Identify and provide at least first-line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Maintain and ensure full compliance with all Main One’s NOC processes and procedures.
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies

• Qualification: B.Sc / HND in Electrical / Electronic Engineering or related discipline.
• 2 - 3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
• Strong analytical and problem-solving skills
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Strong Knowledge of DWDM/OTN technology  
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
• Working Knowledge of Huawei OSN series equipment.
• Working knowledge of Ubiquiti or Ceragon radio.
• Working knowledge of IP devices will be a plus.

Demands of the Job:

• Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools. 
• Also, should be ready to travel to support other MainOne Operations in Africa and beyond.

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Responsibilities

• The program manager will report directly to the Manager, Technical Solutions in charge of the Infrastructure Program.
• The Program Manager will be responsible for the initiation, planning, execution, monitoring and closure of the infrastructure program coordinating with the various Technical Project Manager:
• Manage planning and operation teams and external contractors during the execution of the Submarine Landing project and other infrastructure projects
• Organize weekly project meetings with all external stakeholder to provide weekly status update on the Submarine landing and other infrastructure projects
• Coordinate with Procurement and Finance team to ensure all Importer of Record responsibilities by Landing Provider for the Submarine landing are fulfilled in a timely manner and billed for in line with agreed rates.
• Maintain records for all the Support Services provided to the Project sponsor for both professional and non-professional for Project for invoicing.
• Act as the Single Point of Contact for communication with all external stakeholders on the Program which includes the Project Sponsor, Landing Party Operators, Towerco, Property Owners, Community Liaison Coordinator, Technical Vendors and suppliers
• Collect and present performance information related to infrastructure projects to internal stakeholders.
• Identify probable impact to associates, clients, and shareholders.
• Perform with subject matter experts all through organization to gather entire business needs required to attain project goals.
• Conduct change throughout project inclusive of schedule, scope, and team membership.
• Collaborate effectively with infrastructure associates across entire business units along with management levels.
• Identify prime cause of contention or disagreement plus recommend corrections, as necessary.
• Ensure to capture, prioritize, and solve project problems in organized manner.
• Provide detailed weekly report to all stakeholders on project status, highlighting issues, progress, and cost.
• Determine the schedule, budget, and resource needs for the Submarine Landing Program.
• Clearly defines the project goals and objectives
• Define all activities necessary to acquire project goals and objectives.
• Monitor project progress and set deadlines.
• Creates and defends project budgets
• Generate or review documentation of project requirements
• Record document concisely and clearly all project plans
• Identify prime risks and limitations within project plan.
• Evaluate and determine plan variance from project performance.
• Oversee precise project results to identify if relevant quality standards area attained.

Qualifications, Skills & Competencies

• Bachelor’s Degree in Engineering, Project Management, or related field (Master's degree preferred).
• 7+ years’ experience managing large-scale infrastructure projects.
• Proven track record of successful project delivery of Large Infrastructure Program within budget and schedule that involves Electrical, Civil and Mechanical builds.
• PMP certification is a plus.
• Familiarity with Agile methodology
• Organizational and time-management skills
• Written and oral communication skills.

Demands of the Job:
The Program manager will work closely with a number of internal and external stakeholders, these include but are not limited to:

• Project Owner (Customer)
• Technical Vendors/Partners
• Sales Manager
• CTO
• Data Center Design and Planning team
• Legal/Regulatory/Community and HSE Liaison Team
• Financial Planning and Operations
• Marketing Communications
• Technical Solutions
• OSP Team
• Transmission Implementation and Planning
• Team members.

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Responsibilities

• The Technical Procurement and Inventory Officer will be responsible for carrying out administrative activities within the Technical Procurement Unit, in order to support the procurement strategies of MainOne.

Other responsibilities shall include the:

• Coordinate the accurate completion of purchase requisitions from user units within the Technical department and other Non-Technical functions;
• Review requisitions/purchase requisitions for the procurement of technical items, ensuring they are properly approved and within budget.
• Support sourcing, processing and evaluation of valid quotations/tenders for approved items;
• Review vendor registration documentation as part of pre-qualification process.
• Engage in negotiations of quotations from vendors/suppliers for operational requirements with the guidance of Procurement Manager.
• Support processing of import documentation requirements and logistics management.
• Ensure all purchase orders are authorized by Management, dispatched to vendors for acknowledgement and file with supporting documents in appropriate folder on DMS.
• Review vendor invoices and ensure they are in line with PO and contract terms and process payment requests for payments due.
• Support contracts management effectively according to agreed terms and process renewals for contracts when due.
• Co-ordinate and manage cost of sales requirements from the requesting units/departments;
• Support the implementation and administration of inventory management policies and procedures across business jurisdictions.
• Provide support for the maintenance of updated inventory records on D365.
• Be abreast of the latest inventory management and material handling tools, technology and procedures.
• Ensure appropriate authorization for the release of stocks as well as proper documentation for relocation of items;
• Proactively track the movement of inventory items from one location to another;
• Update system records of items against physical balances.
• Support periodic demand planning to determine needs and requirements for goods and services
• Generate reports periodically as may be required.
• Other duties that may be assigned.

Qualifications, Skills & Competencies

• A Bachelor’s Degree in Business, Economics, Engineering or Science related discipline.
• Minimum of 3 years’ post-NYSC experience in Procurement or Supply Chain Management and/or Finance environment
• Integrity and ability to deal with confidential information are essential.
• Ability to define and understand technical requirements.
• Good sourcing and negotiation skills
• Excellent interpersonal skills
• Advanced proficiency in MS office suite
• Good working knowledge of data processing and management
• Ability to work and deliver promptly within tight timelines with minimal supervision.
• Good working knowledge of ERP system.
• Strong numeric and analytical skills
• Effective time management skills
• Excellent written and oral communication skills.

Demands of the Job:

• Ability to work extra hours.

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Responsibilities

• Work with the Cloud operations team to provide 24/7 support to Cloud customers.
• Comply with support processes and procedures to ensure
• customer satisfaction and service level objectives (SLO) are met.
• Monitoring and ensuring maximum uptime on Cloud platform
• Provide first level support for Cloud customer complaints
• Providing timely and effective responses and updates to work tickets and other requests
• Identify, recommend and implement potential improvements to service efficiency.
• Ensure quality, up-to-date documentation exists for all service arrangements
• Making sure that customer SLAs are met, periodical customer reports and updates are sent
• Support in ensuring 24 X 7 operations of Cloud Services, Disaster Recovery, Data Repository, and Remote Operations Services.
• Develop and oversee Service Desk, Event Management, Incident Management, Problem Management and Capacity Management processes.
• Ensure successful backup and/or replication of Customer Data in a secure manner.
• Contribute and enhance Security policies and procedures for Cloud Services. Implement System Management Tools to provide monitoring and management of all Cloud infrastructures.
• Define and report key performance indicators to monitor process health; define and report customer facing service metrics.
• Conduct Research and development (R&D) activities.
• Liaise with the marketing team to revise marketing collateral such as brochures, website, product descriptions, new press releases and assist in coordinating public marketing campaigns.
• Conduct System Outage Analysis to prevent recurrence.

Qualifications, Skills & Competencies

• Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
• Minimum of five (5) years’ experience in Cloud services.
• Experience with Microsoft public, hybrid and private cloud
• Experience working with Windows/Linux operating systems
• Strong Cloud experience skills (AWS or Azure)
• PowerShell scripting experience will be an added advantage
• Networking experience will be an added advantage.
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• Excellent customer engagement skills
• Excellent oral and written communication skills.

Demands of the Job:

• Problem solving skills
• Ability to work under pressure
• Ability to take ownership
• Prioritizing skills
• Troubleshooting skills
• Ability and willingness to put in extra time and effort when the work demands it.

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Responsibilities

• The HR Intern shall support the implementation of the organisation’s performance management strategy and initiatives across all jurisdictions.
• He / she will also provide administrative support for the implementation of the organisational design strategy.

Specific responsibilities shall include the following:

• Provide end to end administrative support for the performance management process- Goal Setting, Mid and year-end appraisals
• Facilitate the implementation of Mid and Year-end appraisal outcomes
• Administrative coordination of the performance management process refresher sessions
• Track the probationary process for new employees to ensure they are confirmed as at when due
• Coordinate the administration of the performance improvement process
• Initiate 360-degree appraisals or Upward Feedback Surveys as required
• Update organisational charts on a monthly basis and as required
• Update the MainOne Competency Framework as required
• Prepare reports to provide key HR operational information on areas managed quarterly or as required to facilitate informed strategic decision making and control
• Prepare and update the internship report on a monthly basis
• Support the implementation of HR policies for assigned areas to ensure they are relevant, responsive, up-to-date and properly understood company-wide

 Ad-hoc Tasks:

• Support the development and implementation of HR practices/initiatives which encourage employee engagement and involvement
• Provide support for HR Special Projects including conducting research as required
• Complete other ad-hoc tasks that may be assigned

Qualifications, Skills & Competencies

• A Bachelor’s Degree in relevant disciplines
• Minimum of 1 year experience in HR management
• Membership of a relevant professional body will be an added advantage
• Excellent communication (oral & written) skills
• Strong interpersonal and stakeholder management skills
• Excellent analytical, negotiation and problem-solving skills
• Creative thinking skills
• Time management and prioritisation skills
• Working knowledge of the Labour Laws in our operational locations.

Demands of the Job:

• Constant awareness of sensitivity and confidentiality involved in the function
• High level of initiative and creativity in discharging assigned tasks
• Ability and willingness to work long hours and meet tight deadlines when required.