Data Center Operations Support Manager at MainOne

Responsibilities

• Performance management and capacity planning
• Development of operational processes for smooth running of the Facilities and to the satisfaction of customers
• Ensuring continuous improvement of operations processes and procedures, such that they are highly effective and reflect industry best practice
• Coordinate Change Management policies regarding datacenter resources
• Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc.
• Coordinate preventive and corrective maintenance contracts for the critical infrastructure.
• Coordinate the supporting operations and management of the Data Centre and the Cable Landing Station.
• Work closely with the Operations team to raise all the required PRs and also be the focal point of contact with procurement for all DC requirements.
• Manage all vendor contracts to ensure service delivery are in line with the agreed SLA.
• Track and report on adherence to scheduled maintenance by operations team and vendors for DC & CLS infrastructure
• Maintain records of all maintenance and incidents both in hard copy and scanned copies on sharepoint.
• Ensure availability of a 12month maintenance schedule and management of a detailed maintenance plan
• Accountable for financial activities such as detailed bottoms up budget generation and ongoing forecasts.
• Work closely with support services to ensure all site requirements in terms of consumables and supplies are maintained onsite with adequate buffers.
• Prepare and submit to DCOM for review, weekly and monthly DC management update reports covering all operations and incidents
• Work closely with operations team and support services to coordinate fuel ordering and supply to ensure DC always has adequate stocks.
• Manage and maintain the Data Centre store and spares, ensuring return/replacement of spares are done as at when due.
• Provide other engineering supports to DC operations staff as may be required from time to time.
• Participates in Engineering/ technical sessions aimed at Data Centre process improvements.
• Performing other duties as requested by the Data Centre Manager /GM Data Centres.

Qualifications, Skills & Competencies

• A good Bachelor's Degree in Engineering, Computer science or related field is required
• At least seven (7) years' relevant experience, with three (3) years in data center operations
• ITIL Certification will be an added advantage
• Demonstrated experience with DC Operations
• Knowledge of Power, mechanical/cooling systems, and security systems will be an advantage
• Proficiency in the use of Microsoft office tools and presentation skills
• Excellent IT operations process management knowledge
• Demonstrated ability to be a part of 24X7 support teams
• Excellent verbal and written communication skills.

Demands of the Job:

• Ability to work extended hours.