Job Vacancies at Leatherback

About the Role

• We are seeking a highly skilled and strategic Product Manager to oversee the development and scaling of Leatherback’s Client Web App, tailored specifically for SMEs and enterprises. This role is critical to empowering businesses with a seamless cross-border financial platform, meeting the unique needs of companies managing complex financial operations. The ideal candidate will possess strong technical expertise, a deep understanding of business customer needs, and the ability to deliver innovative solutions that drive operational efficiency and customer satisfaction.

Key Responsibilities

Product Strategy and Roadmap:

• Define and implement the vision, strategy, and roadmap for the Client Web App, ensuring alignment with Leatherback’s business objectives and customer needs.
• Prioritize product features based on customer feedback, market trends, and business goals to drive value for SMEs and enterprise clients.
• Monitor and assess competitors to maintain a competitive edge in the fintech space.

Product Development and Delivery:

• Collaborate with engineering, design, and marketing teams to ensure timely and high-quality delivery of features and improvements.
• Own the end-to-end product lifecycle, including concept development, design, development, testing, and launch.
• Translate business requirements into detailed product specifications for engineering teams.

Customer Focus:

• Conduct user research and stakeholder interviews to identify pain points, refine the customer journey, and prioritize impactful solutions.
• Optimize the Client Web App’s interface to enhance usability for business customers, including features like payment tracking, invoicing, and multi-user permissions.
• Drive adoption and engagement through user training materials and customer success initiatives.

Data-Driven Insights:

• Analyze key performance indicators (KPIs) such as user retention, feature adoption, and revenue impact to inform product decisions.
• Utilize tools like Mixpanel or Google Analytics to track user behavior and identify areas for optimization.

Compliance and Security:

• Ensure the product meets all regulatory and security requirements for handling sensitive financial data in multiple jurisdictions.
• Work closely with the compliance team to integrate features that simplify KYC/AML processes for enterprise clients.

Qualifications

Experience and Expertise:

• Proven Track Record: At least 5 years of experience in product management for enterprise-grade software or B2B platforms, ideally within the fintech or payments space.

Technical Knowledge:

• Strong understanding of web app development frameworks (such as Angular, React, or Vue.js).
• Strong understanding of API management and integrations for B2B workflows.
• Familiarity with backend technologies (e.g., Spring Boot, Django) and cloud infrastructure tools (e.g., AWS, Azure).
• Experience working with complex database systems and enterprise security protocols.
• Proficiency in tools like Jira, Confluence, and Google Analytics.
• Business Acumen: Deep understanding of SME and enterprise financial workflows, including invoicing, expense management, and cross-border payments.

Analytical and Strategic Thinking:

• Data-Driven Decision Making: Skilled in analyzing user behavior and operational data to identify trends and drive feature prioritization.
• Strategic Vision: Ability to develop a long-term roadmap that balances immediate business needs with scalable growth opportunities.

Leadership and Collaboration:

• Cross-Functional Leadership: Proven ability to align diverse teams, including engineering, marketing, and sales, to achieve product goals.
• Stakeholder Management: Expertise in managing internal and external stakeholders, ensuring alignment across departments and business partners.

Customer-Centric Mindset:

• Empathy for Business Users: Strong understanding of SME and enterprise pain points, with a commitment to delivering impactful solutions.
• Global Perspective: Familiarity with cross-border financial regulations and multi-currency workflows is a strong advantage.

Communication and Problem-Solving:

• Clear Communicator: Ability to convey complex ideas effectively to both technical and non-technical audiences.
• Problem-Solving: Resourceful and innovative in tackling challenges and delivering customer-focused solutions.

Education: First Degree in a relevant discipline.

Preferred Experience

• Scaling Expertise: Experience scaling enterprise software to meet the needs of a growing customer base.
• Fintech Knowledge: Familiarity with payment gateways, B2B lending, or multi-currency transaction platforms.
• Startup Environment: Proven ability to thrive in fast-paced, dynamic work environments.

Key Personality Traits

• Visionary Thinker: Capable of identifying long-term opportunities and translating them into actionable product goals.
• Customer Advocate: Passionate about solving customer problems and improving user experience.
• Detail-Oriented: Ensures high standards in every aspect of product development and delivery.
• Collaborative Leader: Thrives in team settings and values input from cross-functional stakeholders.

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About the Role

• We are looking for an entrepreneurial and forward-thinking Product Manager to lead the development and growth of Leatherback’s mobile app, our flagship product for retail customers. This role is pivotal in creating a seamless and delightful user experience for individual consumers, driving engagement, and fulfilling our mission of delivering borderless finance solutions. The ideal candidate will combine technical expertise, strategic vision, and a customer-first mindset to build a world-class mobile product.

Key Responsibilities

• Define and articulate the product vision and strategy for Leatherback’s mobile app, focusing on delivering exceptional consumer/retail banking experiences.
• Drive the end-to-end product lifecycle, from ideation and development to launch and ongoing optimization, ensuring high-quality execution and timely delivery.
• Collaborate closely with design, engineering, and marketing teams to create a user-centric mobile app experience that meets customer needs and drives business objectives.
• Analyze customer feedback, market trends, and app performance metrics to identify areas for improvement and prioritize impactful solutions.
• Develop and manage the product roadmap, ensuring alignment with Leatherback’s overall goals and adapting to changes in market dynamics.
• Optimize user acquisition, retention, and engagement metrics through thoughtful feature development and user journey enhancements.
• Partner with compliance, sales, and support teams to ensure the app meets regulatory requirements and resolves customer pain points effectively.
• Stay ahead of market trends and advocate for mobile-first innovations to maintain Leatherback’s competitive edge.

Qualifications

Experience and Expertise:

• Proven Track Record: At least 5 years of experience managing successful mobile app products, preferably in fintech or banking.
• Technical Knowledge: Strong understanding of mobile technologies, including app frameworks (e.g., Flutter, React Native), APIs, and backend integrations. Familiarity with both iOS and Android development is highly desirable.
• UX/UI Proficiency: Expertise in delivering intuitive and user-friendly app experiences, with a strong eye for design and usability.

Analytical and Strategic Thinking:

• Data-Driven Decision Making: Skilled in using analytics tools (e.g., Mixpanel, Google Analytics) to track app performance, derive insights, and guide product enhancements.
• Strategic Vision: Ability to align product initiatives with business goals and balance short-term wins with long-term impact.

Customer-Centric Mindset:

• Empathy for Users: Deep understanding of consumer behavior and the ability to translate customer pain points into impactful product solutions.
• Global Perspective: Familiarity with multi-currency and cross-border financial products, particularly in emerging markets, is a strong advantage.

Leadership and Collaboration:

• Cross-Functional Leadership: Proven ability to lead and collaborate with diverse teams, including design, engineering, and marketing, to achieve shared goals.
• Stakeholder Management: Experience balancing competing priorities and managing relationships with both internal teams and external partners.

Communication and Problem-Solving:

• Clear Communicator: Exceptional written and verbal communication skills to articulate product vision and drive alignment.
• Creative Problem Solver: Ability to navigate challenges and deliver innovative, customer-centric solutions.

Education: 

• First Degree in a relevant discipline.

Preferred Experience

• Scaling Expertise: Experience scaling mobile applications to serve large consumer bases effectively.
• Fintech Knowledge: Familiarity with payment systems, wallet infrastructures, or other consumer-facing financial services.
• Startup Environment: Experience thriving in fast-paced, high-growth settings with an entrepreneurial mindset.

Key Personality Traits

• Innovative Thinker: Passionate about leveraging technology to solve complex problems and deliver meaningful customer experiences.
• Detail-Oriented: Ensures the highest quality standards in product development and delivery.
• Team Player: Thrives in collaborative environments and values cross-functional teamwork.

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JOB SUMMARY

• The Talent Management Officer will be responsible for the design and effective execution of talent management processes, policies & programs across the organization. S/he will work with various stakeholders to attract, develop, and retain top talent within the organization.

RESPONSIBILITIES

Talent Acquisition:

• Collaborate with hiring managers to define job requirements and develop effective recruitment strategies.
• Source candidates through various channels, including job boards, social media, professional networks, and
• employee referrals.
• Conduct interviews, assess candidates' qualifications, and make recommendations for hiring decisions.
• Manage the onboarding process for new hires, ensuring a smooth transition into the organization.

Employee Development:

• Identify training and development needs across the organization through performance evaluations and skills
• assessments.
• Design and implement training programs to enhance employee skills and competencies.
• Provide coaching and support to employees and managers to facilitate career growth and development
• opportunities.
• Monitor the effectiveness of training initiatives and adjust programs as needed to meet evolving needs.

Performance Management:

• Drive performance management processes, including goal setting, regular feedback, and performance evaluations.
• Work with managers to address performance issues and develop improvement plans when necessary.
  Recognize and reward high-performing employees through performance incentives and recognition programs.
• Analyze performance data to identify trends and areas for improvement in performance management practices.

Strategic Planning:

• Collaborate with HR leadership to define TM priorities that support HR’s strategic objectives.
• Conduct comprehensive assessments of HR processes, policies, and programs to identify strengths, weaknesses, and opportunities for improvement.
• Develop long-term HR strategies and roadmaps aligned with business goals, ensuring a proactive and future-focused approach to workforce management.

REQUIREMENTS

• A Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years’ HR experience in the Financial Services or Banking industry with quality experience across Talent management functions.
• Proven experience in/knowledge of performance management, employee development, employee engagement, business partnering and strategic projects delivery/management.
• Excellent communication skills.
• Ability to work collaboratively, establish and maintain effective working relationships with people at all levels of the organization.
• Strong analytical and problem-solving skills.
• Innovative, strategic and proactive.
• Reliable and organized.

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About Role

As a Growth/Sales Associate, you will play a crucial role in driving our company's growth by expanding our client base, nurturing relationships with key stakeholders, and identifying new business opportunities. This is an exciting opportunity for a motivated individual who thrives in a fast-paced, innovative environment and is eager to make a significant impact on our organization's success.

• Actively prospect and engage potential clients to generate new business opportunities.
• Conduct market research to identify and target specific industries and geographies for expansion.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Collaborate with the sales team to develop and execute effective sales strategies.
• Present and demonstrate our cross-border payment solutions to clients, highlighting their benefits and value.
• Keep abreast of industry trends, competitors, and market conditions to provide valuable insights and recommendations.
• Collaborate with internal teams to ensure smooth onboarding and successful implementation of new clients.
• Achieve and exceed sales targets and contribute to the overall growth of the company.

Required Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
• Proven experience in banking, sales or business development, preferably in the fintech or cross-border payments industry.
• At least 5 years experience of selling financial products and onboarding business clients across any of the following sectors: Telecommunications, Real Estate, Oil and Gas, Manufacturing, FMCG, Transportation, Agriculture, Technology, Hospitality, Pharmaceutical and other active business sectors of the economy.
• Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients.
• The results-driven mindset with a track record of meeting or exceeding sales targets.
• Excellent negotiation and presentation skills.
• Self-motivated and able to work independently as well as part of a collaborative team.
• Knowledge of the cross-border payment landscape, industry regulations, and emerging trends is a plus.
• Ability to adapt quickly to changes and thrive in a dynamic, fast-paced environment.