Product Manager - Client Web App (SME and Enterprise Solutions) at Leatherback

About the Role

• We are seeking a highly skilled and strategic Product Manager to oversee the development and scaling of Leatherback’s Client Web App, tailored specifically for SMEs and enterprises. This role is critical to empowering businesses with a seamless cross-border financial platform, meeting the unique needs of companies managing complex financial operations. The ideal candidate will possess strong technical expertise, a deep understanding of business customer needs, and the ability to deliver innovative solutions that drive operational efficiency and customer satisfaction.

Key Responsibilities

Product Strategy and Roadmap:

• Define and implement the vision, strategy, and roadmap for the Client Web App, ensuring alignment with Leatherback’s business objectives and customer needs.
• Prioritize product features based on customer feedback, market trends, and business goals to drive value for SMEs and enterprise clients.
• Monitor and assess competitors to maintain a competitive edge in the fintech space.

Product Development and Delivery:

• Collaborate with engineering, design, and marketing teams to ensure timely and high-quality delivery of features and improvements.
• Own the end-to-end product lifecycle, including concept development, design, development, testing, and launch.
• Translate business requirements into detailed product specifications for engineering teams.

Customer Focus:

• Conduct user research and stakeholder interviews to identify pain points, refine the customer journey, and prioritize impactful solutions.
• Optimize the Client Web App’s interface to enhance usability for business customers, including features like payment tracking, invoicing, and multi-user permissions.
• Drive adoption and engagement through user training materials and customer success initiatives.

Data-Driven Insights:

• Analyze key performance indicators (KPIs) such as user retention, feature adoption, and revenue impact to inform product decisions.
• Utilize tools like Mixpanel or Google Analytics to track user behavior and identify areas for optimization.

Compliance and Security:

• Ensure the product meets all regulatory and security requirements for handling sensitive financial data in multiple jurisdictions.
• Work closely with the compliance team to integrate features that simplify KYC/AML processes for enterprise clients.

Qualifications

Experience and Expertise:

• Proven Track Record: At least 5 years of experience in product management for enterprise-grade software or B2B platforms, ideally within the fintech or payments space.

Technical Knowledge:

• Strong understanding of web app development frameworks (such as Angular, React, or Vue.js).
• Strong understanding of API management and integrations for B2B workflows.
• Familiarity with backend technologies (e.g., Spring Boot, Django) and cloud infrastructure tools (e.g., AWS, Azure).
• Experience working with complex database systems and enterprise security protocols.
• Proficiency in tools like Jira, Confluence, and Google Analytics.
• Business Acumen: Deep understanding of SME and enterprise financial workflows, including invoicing, expense management, and cross-border payments.

Analytical and Strategic Thinking:

• Data-Driven Decision Making: Skilled in analyzing user behavior and operational data to identify trends and drive feature prioritization.
• Strategic Vision: Ability to develop a long-term roadmap that balances immediate business needs with scalable growth opportunities.

Leadership and Collaboration:

• Cross-Functional Leadership: Proven ability to align diverse teams, including engineering, marketing, and sales, to achieve product goals.
• Stakeholder Management: Expertise in managing internal and external stakeholders, ensuring alignment across departments and business partners.

Customer-Centric Mindset:

• Empathy for Business Users: Strong understanding of SME and enterprise pain points, with a commitment to delivering impactful solutions.
• Global Perspective: Familiarity with cross-border financial regulations and multi-currency workflows is a strong advantage.

Communication and Problem-Solving:

• Clear Communicator: Ability to convey complex ideas effectively to both technical and non-technical audiences.
• Problem-Solving: Resourceful and innovative in tackling challenges and delivering customer-focused solutions.

Education: First Degree in a relevant discipline.

Preferred Experience

• Scaling Expertise: Experience scaling enterprise software to meet the needs of a growing customer base.
• Fintech Knowledge: Familiarity with payment gateways, B2B lending, or multi-currency transaction platforms.
• Startup Environment: Proven ability to thrive in fast-paced, dynamic work environments.

Key Personality Traits

• Visionary Thinker: Capable of identifying long-term opportunities and translating them into actionable product goals.
• Customer Advocate: Passionate about solving customer problems and improving user experience.
• Detail-Oriented: Ensures high standards in every aspect of product development and delivery.
• Collaborative Leader: Thrives in team settings and values input from cross-functional stakeholders.