Job Vacancies at Konga Nigeria

Job Category: Officer Level
Reports to: Head of Customer Experience

Job Description

• We are looking for passionate Customer Service Executives.
• Successful candidates will make and receive calls from prospective and existing customers, process orders, handle customers’ enquiry, requests and complaints.

Job Requirements

• Fresh Graduates
• Smart and Personable
• Good written and verbal communication skills
• Must be computer literate
• Must have completed NYSC.

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Job Category: Officer Level
Reports to: Operations Manager

Responsibilities

• Scheduling riders in 1 minute
• Assigning and re-assigning order to free riders on the App
• Reassign riders within clusters / hubs
• Follow up / monitoring delayed order on riders app
• Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
• Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer's issues
• Attempt to persuade customers to reconsider cancellation
• Ensuring proper education and communication are disseminated among riders in the community".

Requirements

• 1+ years experience in various fields of customer service, supply chain
• Process-oriented,well-organized with a high level of attention to details
• Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
• Ability to articulate the right findings using the data
• Advanced knowledge in word, excel & powerpoint
• Excellent communication skills and flexibility to work in different environments
• Detailed oriented personality.
• Strong people leadership.

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Job Category: Officer Level
Reports to: Operations Manager

Job Responsibilities

• This position is designed to provide a full line of driving safety and compliance related education and training services to Delivery Associates in support of the goals and objectives of Konga Food.
• Provide practical and theory based rider training and development to enhance individual risk awareness and riding skills, and promote the benefits of a positive rider attitude to reduce driver risk.
• Provide information on trainee performance and driving development needs
• Develop a good working knowledge of Quality Assurance process including course evaluation to enable the team to meet all objectives.
• Track all fleet incident report relating customer delivery experience and satisfaction
• Supervision  and reporting of fleet condition and maintenance

Job Requirements

• Hands on Safety & Compliance experience in the Transportation industry an asset
• Experience in the provision of light riding coaching and development
• Excellent interpersonal skills
• Excellent training skills,
• Proficient in Microsoft Office - Excel, Word skills is must
• Good communication skills.