Order Dispatch Supervisor at Konga Online Shopping Limited

Job Category: Officer Level
Reports to: Operations Manager

Responsibilities

• Scheduling riders in 1 minute
• Assigning and re-assigning order to free riders on the App
• Reassign riders within clusters / hubs
• Follow up / monitoring delayed order on riders app
• Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
• Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer's issues
• Attempt to persuade customers to reconsider cancellation
• Ensuring proper education and communication are disseminated among riders in the community".

Requirements

• 1+ years experience in various fields of customer service, supply chain
• Process-oriented,well-organized with a high level of attention to details
• Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
• Ability to articulate the right findings using the data
• Advanced knowledge in word, excel & powerpoint
• Excellent communication skills and flexibility to work in different environments
• Detailed oriented personality.
• Strong people leadership.