Job Vacancies at Jumia Nigeria

Department: Services - Logistics

Job Objective

• This position will work with the Leadership team and be responsible for project management, client and vendor management and financial management related to transportation management (inbound, outbound and forward brokerage operations throughout the region across all business segments).

Responsibilities
Hub Transport Management:

• Managing co-loader contracts and negotiating with fleet contractors for better pricing:
• Dispute solving and MIS maintenance
• Planning initiatives for a reduction in fleet contractors’ cost
• Performance management for TAT adherence across all lanes for both same city and long-haul movements
• Financial Reconciliation: Reconciliation of chargeable weight/ packets and any lost cases
• Publish daily capacity planning based on small/medium/ bulky percentages.

Return Shipment Management:

• Manage any network operational issues and fleet contractors’ distribution to reduce return (DRTV) pendency and cost
• Share DRTV plan for a 3PL partner based on forwarding load at Vendor drop-offs/ pick-ups/ network hub to manage the handover
• Ensuring 100% acceptance of all return load from 3PLs and controlled fleet at network reverse hub.

Financial Reconciliation:

• Managing the lost compliance and write-off guidelines for shipments stuck at a network
• Ensuring cycle count being done as per the SLA guidelines at all the network hubs
• Manage customer escalation cases for all shipments stuck at the network - RCA done for the exact issue
• Drive new process initiatives and Institutionalize tech changes required for better alignment/visibility of shipments.

Required Qualifications

• A Bachelor's Degree from an accredited university; Degree in Engineering, Operations, Supply Chain 
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite  – Google Drive, Google Sheets, Google Docs, Gmail, etc.

Relevant Experience:

• 7 years minimum experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives supply chain
• A clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
• Experience in supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP
• Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required
• Experience in strategy and complex network management.

Skills and Competences:

• Ability to lead large and remote teams
• Hardworking, result-oriented, methodical, very structured;
• Pro-active, both autonomous and team player, Flexible;
• High analytical skills.

Performance Measures/Indicators:

• Network distribution management
• Implementing fleet contractor pickup plan at the decided cut-off for 99.9% adherence
• Tracking vehicle and projected delivery time to respective hubs for 99.9% adherence
• 100% Closure for short receiving / excess shipment / interchange.

Career Path:

• Head of Network Manager
• Head of Logistics
• Regional Logistics Manager
• Global Logistics Manager.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Commercial

Job Objective

• You will carry out a wide range of administrative and coordinating activities for onshore leadership/teams, utilizing the processes and tools of the team.

Responsibilities

• Manage the day to day operations excellence in coordination with the back-office team
• Major customer complaints handling
• Service outage
• Incident reporting
• Manage all partners/service providers relations in terms of operations; such as (Pools funding, New services onboarding end to end, commissions & financial reconciliations)
• Own the communication channels with all our partners (service providers)
• Communicate with all internal stakeholders to ease and align on any partner’s request or issues and vice versa.
• Own the new services pipeline execution with partners, tech, legal, and finance
• Responsible for the commissions' execution per partner in coordination with finance
• Daily/weekly pool funding
• Ensuring applying ongoing processes enhancements creating operational efficiencies and best customer experience
• Responsible for collecting, analyzing, and summarizing data & building business reports & PMOs.
• Responsible for any data analytics needed
• Responsible for the daily, and monthly business performance reporting
• Play as a PMO in the team for any project
• Responsible for the marketing execution coordination amongst all channels between the channels owners and business team. 
• Mainly ensuring that all marketing activities happen in time with the expected quality.
• Responsible for reviewing all marketing material content.

Requirements and Experience

• Bachelor's Degree in any related field.
• Excellent verbal and written communication skills
• Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
• Professionalism and deadline-oriented
• Great attention to detail: the ability to maintain accuracy
• Strong sales skills and ability to utilize field sales techniques.
• Ability to manage multiple and competing priorities.
• Good knowledge of the e-commerce industry.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Services - Logistics

Responsibilities

• Overall ownership of On Demand logistics process, policies and execution
• Create SOPs for country JS team alignment with 3PLs, define scope of services
• from time to time and ensure compliance
• Own Delivery Associate payment structure in line with the projected cost and
• the competitive landscape in the countries
• Responsible for end to end customer experience attributed to the delivery like
• delivery time, rider behavior, losses, etc
• Design guidelines for the rider support team, ensure training is updated with
• product changes
• Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
• Coordinate with commercial, marketing and the operations team on a regular
• basis to align on business numbers and communicate the same to the country teams
• Continuously align with the product team on future developments which is in sync with the business goals

Requirements and Experience

• Bachelor's Degree (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
• Minimum of 8 years of experience with 5 years in last mile or hyperlocal delivery operations owning multiple functions
• Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and work books.
• Relevant professional certification in Logistics or supply chain management will be an added advantage
• Relevant years FMCG, E-Commerce or commercial experience
• Ability to negotiate and communicate in flawless English
• Demonstrated competency in data reporting and analysis
• Experience of managing OnDemand operations at scale

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Services - Logistics - Hub

Job Objective

• Logistics is the management of the flow of things between the point of origin and the point of consumption in order to meet requirements of customers.
• In business, logistics may have either an internal focus (inbound logistics) or an external focus (outbound logistics), covering the flow and storage of materials from point of origin to point of consumption

Responsibilities

• Administrative Duties of the Hub. All Hub staff should be appropriately Groomed for good representation of the Brand.
• Queue Monitoring (Zero attempt, SLA Adherence and checks
• Ensuring PG deliveries are scheduled to leave timely based on agreed SLAs
• Ensure Hub Achieves Closed SR of 85% and Attempt SR above 75% with Zero
• losses on ODS delivery and delivery time at 20mins.
• KPI Monitoring
• Cash Reconciliation
• Retrieval Assigning
• Creation of DRS
• Build and collaborate 3PL relationship with a common purpose/goal to achieve
• business benefits and objectives.
• Supervising the completion of all checks and Hub/Fleet documentation required by law.
• Effective management of costs which include fleet fueling cost, repairs, servicing and general hub and fleet maintenance
• Management of Customer complaint and resolution
• Training of third party partners on SOPs.
• Supervision of all Hub Operations.

Requirements and Experience

• Bachelor's Degree (Business Administration, Logistics- supply chain, Economics,Engineering)
• Advanced Excel for data analysis, to create macros, pivot tables, analytical
• capabilities and work books.
• Relevant professional certification in Logistics or supply chain management will
• be an added advantage
• Relevant years FMCG, E-Commerce or commercial experience
• Ability to negotiate and communicate in flawless English, French, and/or Arabic
• (depending on base location)
• Demonstrated competency in data reporting and analysis
• Experience in a multinational environment
• Experience or high level of comfort in logistics operations
• Experience of E-commerce best practices, with an understanding of customer and seller behavior

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Marketing

Job Objective

• As the communication and public relations maanger, your role is to support Jumia Nigeria in the development and delivery of the digitaal Communication strategy.

Key Responsibilities and Accountabilities

• Increase Jumia Nigeria ’s Brand awareness through media and Social Media
• Implement group comms strategy in Nigeria for our different stakeholders (consumers, sellers and partners, employees and regulators/communities)
• Build a strong network of media partners 
• Be proactive by pitching media and organize interviews with Jumia stories (Write editorials for media, including press releases and reports.)
• Organize Press Conference or PR events
• Handle local crisis communication (statement, recommendations)
• Be a spokesperson for the company
• Brief the team about the wording, Q&A, Talking points and prepare a public presentation
• Handle the corporate SM in collaboration with different departments, Marketing and HR.
• Prepare Social Media videos (content) and pictures for the corporate platform (Twitter Group, Group Website, Twitter Nigeria and Linkedin Nigeria)
• Report on PR activities – Following PR processes/reporting/tracking.
• Support the Group Comms team for cross country projects 
• Support the deployment of innovative marketing operations: increase traffic and conversion on the website
• Proof-read content, including but not limited to social media posts, blog articles and press releases. 
• Administration of press and social competitions, to include organizing prizes and contacting winners. 
• Follow-up on Public Affairs Affairs - interaction with regulators, International Institutions and others relevant stakeholders.
• Internal Communications in collaboration with HR
• CSR

Key Requirements

• 6 years experience min in Comms or Public relations
• Advanced written and verbal skills
• Education to Degree level or equivalent in PR, Communication or Journalism. 
• Must have a commendable Media network and relations in Nigeria and in the region.
• Experience in crisis communication and CSR.
• Social Media addicts
• Independent and resourceful.
• Strong drive and leadership.
• Exceptional organizational skills and very structured. 
• Proficiency in Microsoft Word and Excel. 
• Ability to work independently and within a team.
• Ability to meet very demanding targets. 
• High level of motivation, determination and commitment.
• Skillful in content creation (stroyteller), as well as copy-editing and proof-reading
• Thorough knowledge and understanding of the e-commerce industry.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.