Business Support Associate at Jumia Nigeria

Department: Commercial

Job Objective

• You will carry out a wide range of administrative and coordinating activities for onshore leadership/teams, utilizing the processes and tools of the team.

Responsibilities

• Manage the day to day operations excellence in coordination with the back-office team
• Major customer complaints handling
• Service outage
• Incident reporting
• Manage all partners/service providers relations in terms of operations; such as (Pools funding, New services onboarding end to end, commissions & financial reconciliations)
• Own the communication channels with all our partners (service providers)
• Communicate with all internal stakeholders to ease and align on any partner’s request or issues and vice versa.
• Own the new services pipeline execution with partners, tech, legal, and finance
• Responsible for the commissions' execution per partner in coordination with finance
• Daily/weekly pool funding
• Ensuring applying ongoing processes enhancements creating operational efficiencies and best customer experience
• Responsible for collecting, analyzing, and summarizing data & building business reports & PMOs.
• Responsible for any data analytics needed
• Responsible for the daily, and monthly business performance reporting
• Play as a PMO in the team for any project
• Responsible for the marketing execution coordination amongst all channels between the channels owners and business team. 
• Mainly ensuring that all marketing activities happen in time with the expected quality.
• Responsible for reviewing all marketing material content.

Requirements and Experience

• Bachelor's Degree in any related field.
• Excellent verbal and written communication skills
• Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
• Professionalism and deadline-oriented
• Great attention to detail: the ability to maintain accuracy
• Strong sales skills and ability to utilize field sales techniques.
• Ability to manage multiple and competing priorities.
• Good knowledge of the e-commerce industry.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.