Job Vacancies at Interswitch Group

Job Details
Systems Analysis

• Analyze customer requirements accurately to capture customer’s Critical-To-Quality (CTQ) requirements
• Translate customer requirements into System configuration
• Implementation Design

Partner API / Integration Support:

• Provision of support to Developers, Merchants, Banks and Aggregators integrating to Interswitch Products and Services.
• Perform Interface Testing for all 3rd Party Integrations to the Interswitch Platforms.
• Support the Interswitch Developer community on the Developer Support Centre and API Documentation Portal.
• Responsible for API Document Management; ensure that APIs and Integration documentation are clear, easy to understand and up to date.
• Provide sample codes and libraries to ease the Integration Experience

Interface and User Acceptance Testing:

• Conduct User Acceptance Testing and other Functional testing
• Carry out Proof of concept (POCs) based on Business Needs
• Creates and maintains up to date Test scripts for new and existing API services.
• Operationalize new APIs successfully on Production
• Configuring, customizing and translating customers’ requirements to documented specifications
• Create Implementation Guides and Operational Manuals for Implemented solutions

Go-Live Support:

• Provide support for all Customer Onboarding efforts.
• Performs Early Life Support on Implemented Services and Product
• Training where required

Supporting Functions:

• Manage Sandbox environments with minimal downtime.
• Technical Sales support to Sales team where required

go to method of application »

Job Purpose

• To provide support for the growth of the Retail Banking business in Interswitch by building new products in the space to deepen the Financial market in country of coverage.
• Responsible for the market expansion and product development initiation for all opportunities covering products in portfolio.
• Responsible for improvement/transformational plans of product in portfolio
• Working closely with Product management, marketing, project, support and sales teams to ensure product revenue and customer satisfaction goals are met.

Business Development:

• Analyze the current and past budgets, expenses, sales, revenues and product deficiencies to provide recommendations for business growth and problem resolution.
• Research the market for identifying new business opportunities.
• Explain prospective clients about the advantages of the products or services offered and follow up with them to close the business deals.
• Respond to the client queries regarding the products in a timely fashion.
• Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.
• Develop strong customer relationships to generate high volume of prospective clients.
• Manage customer calls and appointments effectively for new opportunities.
• Participate in industry forums, client discussions, and conferences as a representative of the organization.
• Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
• Communicating customer requirements to colleagues internally and work with them to ensure that products are delivered according to customer requirements and in line with agreed terms

Account Management:

• Handling all customer or partner enquiries in the country of coverage.
• Providing customer-focused sales and account management activities for designated customers and products
• Building relationships that are of value with the customers.
• Receiving feedback from customers for improvement of products and services in their country of coverage.
• Post-sales engagement: visiting customers to discuss on how to improve services.

Market Research and Competitor Analysis:

• Performs market research and analysis to monitor the local environment for the emergence of new market segments.
• Providing feedback from customers and market feedback to meet market demands and generate product development ideas.
• Keeping abreast of trends and developments in the Financial markets, products practices and operations.
• Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc.

Key Decisions to escalate to supervisor:

• Exceeding outlined sales margin
• Giving solution out for free
• Transaction fee reduction for customer
• Acceptance of proposition to be accepted in MOU/agreements/NDA
• Project timeline delays/rollout issues/development issues
• Changing project priority

Operational/ Admin Responsibilities:

• Preparing and submitting periodic reports on sales activities and initiatives:- Customer engagement reports, Sales reports (lead generation, actual vs. targets etc, Customer profitability and product revenue reports.  
• Using sales platforms to evaluate leads and track sales /revenue growth.

go to method of application »

Job Profile

• SQL Server is a relational database management system (RDBMS) from Microsoft designed for the enterprise environment.
• SQL Server adds a number of features to standard SQL including transaction control, exception and error handling, row processing, and declared variables.
• Being effective as a SQL Server Database Administrator (DBA) therefore requires a thorough understanding of SQL Server’s advanced capabilities and a corresponding level of technical acumen and sophistication.
• The DBA must work with application development and IT operations to help achieve a state-of-the-art environment that meets current and future business objectives, while at the same time ensuring that the company’s production databases offer the highest reliability and performance possible.

Job Description

• The DBA will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, MongoDB and Oracle DBs, to ensure the availability and consistent performance of our corporate applications. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.
• The successful candidate will be responsible for the development and sustainment of all production Databases (monitoring, health, regular upgrades, patching and performance optimization) Database Warehouse, ensuring its operational readiness (security, health and performance).
• The DBA must be capable of working independently and collaboratively.

Responsibilities

• Manage SQL Server databases, Oracle and MongoDB instances through multiple product lifecycle environments, from development to mission-critical production systems.
• Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes
• Assist developers with complex query tuning and schema refinement.
• Provide 24x7 support for critical production systems.
• Perform scheduled maintenance and support release deployment activities after hours.
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

Skills and Qualifications

• 5+ years experience in a similar position required
• Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
• Experience with backups, restores and recovery models
• Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
• Experience working with Windows server, including Active Directory
• Excellent written and verbal communication
• Flexible, team player, “get-it-done” personality
• Ability to organize and plan work independently
• Ability to work in a rapidly changing environment
• Ability to multi-task and context-switch effectively between different activities and teams
• Knowledge of Big Data and data analytics will be an added advantage.