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  • Market Development Executive at InterSwitch

  • Posted on: 8 October, 2018 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at InterSwitch
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  • Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.

    Market Development Executive


    Job Purpose

    • To provide support for the growth of the Retail Banking business in Interswitch by building new products in the space to deepen the Financial market in country of coverage.
    • Responsible for the market expansion and product development initiation for all opportunities covering products in portfolio.
    • Responsible for improvement/transformational plans of product in portfolio
    • Working closely with Product management, marketing, project, support and sales teams to ensure product revenue and customer satisfaction goals are met.

    Business Development:

    • Analyze the current and past budgets, expenses, sales, revenues and product deficiencies to provide recommendations for business growth and problem resolution.
    • Research the market for identifying new business opportunities.
    • Explain prospective clients about the advantages of the products or services offered and follow up with them to close the business deals.
    • Respond to the client queries regarding the products in a timely fashion.
    • Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.
    • Develop strong customer relationships to generate high volume of prospective clients.
    • Manage customer calls and appointments effectively for new opportunities.
    • Participate in industry forums, client discussions, and conferences as a representative of the organization.
    • Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
    • Communicating customer requirements to colleagues internally and work with them to ensure that products are delivered according to customer requirements and in line with agreed terms

    Account Management:

    • Handling all customer or partner enquiries in the country of coverage.
    • Providing customer-focused sales and account management activities for designated customers and products
    • Building relationships that are of value with the customers.
    • Receiving feedback from customers for improvement of products and services in their country of coverage.
    • Post-sales engagement: visiting customers to discuss on how to improve services.

    Market Research and Competitor Analysis:

    • Performs market research and analysis to monitor the local environment for the emergence of new market segments.
    • Providing feedback from customers and market feedback to meet market demands and generate product development ideas.
    • Keeping abreast of trends and developments in the Financial markets, products practices and operations.
    • Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc.

    Key Decisions to escalate to supervisor:

    • Exceeding outlined sales margin
    • Giving solution out for free
    • Transaction fee reduction for customer
    • Acceptance of proposition to be accepted in MOU/agreements/NDA
    • Project timeline delays/rollout issues/development issues
    • Changing project priority

    Operational/ Admin Responsibilities:

    • Preparing and submitting periodic reports on sales activities and initiatives:- Customer engagement reports, Sales reports (lead generation, actual vs. targets etc, Customer profitability and product revenue reports.  
    • Using sales platforms to evaluate leads and track sales /revenue growth.

    Method of Application

    Use the link(s) below to apply on company website.

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