Job Vacancies at Greenlight Planet

Reporting to: Creative Lead - Africa

About the Role

• We are looking for a Graphic Designer to be part of our fast-paced team. You will have the opportunity to work on exciting in-house marketing and social media campaigns.
• You’ll also be working with our copywriter, brand managers as well as collaboratively with other internal teams and senior management to create authentic, engaging and compelling communication.
• Create transformative, industry-defining work that helps set our Sun King brand above the rest. We are looking for talent, passion and enthusiasm.

What you’ll be doing:

• Brainstorming visual and copy ideas with other members of the marketing/creative team.
• Modifying artwork to achieve the desired outcome.
• You’ll demonstrate initiative in responding to briefs, bringing ideas to life with an enthusiastic and proactive approach
• You’ll take responsibility for your work and be able to prioritize projects in an organized manner, managing expectations across teams
• You’ll demonstrate originality in ideas, amending and redeveloping creative work in response to creative direction provided by senior creatives

More about the role:

• Conceptualize and design highly effective point of sale materials to be used in a variety of channels in West Africa.
• An impeccable attention to detail and proven track record of delivering high quality work on time.
• Curious about new trends, promoting an environment where ideas flow and expertise are shared.
• Demonstrates an exceptional level of creativity that is very practically applied.
• Passionate about typography, layout and brand identity.
• Goes beyond the parameters of a brief to deliver better than requested.
• Create partner and consumer facing global assets and merchandising for print and web: flyers, posters, proposals, brochures, emails, etc.
• Comfortable expressing ideas and collaborating with others to find the best solution and capable of delivering high quality work independently.
• Able to prioritize a varied workload and work well under pressure and to strict deadlines.
• Experienced in designing and producing high-quality creative content for a range of print and digital channels (websites, social, email, vide/film, leaflets, poster, events, presentations etc.)

Requirements
What you’ll need to have / be:

• Be highly creative and imaginative.
• Fluency in both written and spoken English.
• Excellent interpersonal skills and work well in a team.
• Clear thinking and problem-solving ability.
• Be able to work under strict deadlines.
• Excellent attention to details.
• Enthusiasm in continuously expanding on skills

Benefits
What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

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Reporting to: Customer Service Quality and Training Manager

The Role

• The Quality Assessor will work closely with the customer service executives, training team and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with great customer experience 

Key Responsibilities
Key responsibilities for the role include:

• Analyze data to better understand potential gaps, concerns, and outcomes of decisions.
• Create reports, summaries, presentations, and process documents to display results.
• Collaborate with other team members to effectively analyze and present data
• Develop systems and processes for gathering and storing data for future analytic projects.
• Identify process trends that are not well done by the agents and educate appropriately.
• Monitor internal processes and revise/update the scorecards and scripts accordingly.
• Collaborate with the Process delivery analyst to identify opportunities to improve process performance and efficiencies in existing systems.
• Must have a tracking and monitoring dashboard on process adherence within the call center.
• Map the need for training and onboarding programs and provide this information to the training team.
• Participate in calibration sessions to maintain consistency in internal evaluations
• Discuss and explain feedback with agents in regular meetings.

The Ideal Candidate

• Bachelor's Degree in Statistics, Economics, Finance, or another business-related degree
• Minimum of 1 - 2 years experience is a similar role.
• Ability to speak and understand Yoruba AND Hausa is a compulsory requirement.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to prioritize tasks and meet daily deadlines for projects
• Critical thinking skills with the ability to independently solve problems with data
• Quantitative and analytical skills with a demonstrated ability to understand new analytical concepts.
• Excellent attention to detail.
• Problem-solving and project management skills.
• The ability to present complex concepts to a wide audience.
• Must be self-motivator and self-starter.
• Solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Creative ability & writing proficiency.
• Ability to multitask and successfully operate in a fast-paced, team environment.

Remuneration

• Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

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Reporting Manager: General Manager PAYG Programs

Job Description

• The PAYG Programs Lead will work closely with the country Program Managers in Kenya, Uganda, Tanzania, India and Myanmar, for the East Africa and Asia position and Nigeria, Togo, Zambia, Mozambique for the West and Southern Africa position.
• Candidate will ensure efficient EasyBuy Direct operations and implementation of new pilots, products, services and technologies in the respective countries. 

Essential Responsibilities

• Coordination of EasyBuy related implementations primarily across the countries of supervision and as well other countries outside of the region
• Management and development of country Program Managers and their teams
• Spearheading the development of Program Managers specialisations and focus areas, including management of projects specifically related to the Program Managers specialisation
• Driving achievement of Program Managers goals and objectives
• Own regional project management and ensure standardisation of processes across the region and/or across specific countries outside the region of competence
• Ensure proper configurations of the CRM instances of the region
• Support expansion efforts into the region of competence by recruiting, setting up and project managing the efforts related to the sales in a completely new market

Qualifications / Requirements 

• Bachelor’s Degree preferred, alternatively a Diploma / Certificate will be considered with additional 2 years of relevant experience
• 4 years of relevant work experience in a similar role is a requirement, experience in Program or Project Management is required
• At least 2 years experience in managing a team with clear achievements of goals and satisfactory performance and demonstrated professional growth of the team managed.

Desired Characteristics:

• Excellent interpersonal skills and ability to work with stakeholders with different working styles, priorities and communication styles
• Clear and straight to the point communication skills with fluency in both written and spoken English 
• Demonstrated excellent time management skills in terms of workload balancing and response time to queries of colleagues.
• Ability to evaluate prioritisation of tasks and project on the go and work on high impact-low effort items first
• Problem solving ability and fix what’s broken mindset
• Excellent attention to details, you understand that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
• Excellent issue-tracking and resolution skills over long periods of time
• Able to handle multiple tasks at the same time without errors and mistakes.

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Location: Ikeja, Lagos
Reporting to: Customer Service Quality and Training Manager

The Role

• The Area Sales Executive will work closely with the Commercial team (Partnership Sales) to serve existing and potential Microfinance Institution partners by providing product and service information, supporting trade activations while resolving product issues effectively.

Key Responsibilities
Key responsibilities for the role include:

• Responsible for driving sales across consumer sales channels in the assigned territory.
• Branch level inventory management
• Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
• Efficiently supporting trade activations and marketing campaigns as per set plans.
• Planning and conducting product and sales trainings to partner staff.
• Fulfilling within reasonable time aftersales and warranty requirements.
• Consolidating reports on competition, routes traveled, branches visited and activated, sales and stock position etc.
• Performing any other duties that may be assigned.

The Ideal Area Sales Executive - MFI

• Degree or Advanced Diploma in a Business Administration / Sales and Marketing.
• Two (2) to five (5) years hands on work experience in service/ FMCG or Renewable Energy industry
• Proficiency in MS Excel, MS Word and MS PowerPoint
• Strong customer focus and keen to deliver high standards of service
• Ready to travel 75% of the time
• Excellent interpersonal skills.
• Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable)
• Results oriented and able to prioritize measurable objectives.
• Possesses an Android phone.

Remuneration

• Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

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Key Responsibilities
What you would be expected to do:

Financial Reporting, Audit, and Cash flow management:

• Maintain, reconcile and analyze financial and accounting transactions/statements and ensure that they are accurate and in compliance with the company's rules and accounting regulations in accordance with local ICPAU
• Lead the team in the generation of all periodic financial reports on a monthly, quarterly and yearly basis and ensure these are completed in time as per schedule.
• Supervise the finance team in closing all periodic accounting activities and processes, research and review submissions to ensure accurate reporting.
• Lead closure of all statutory and tax audits, external and internal audits, discuss and close all audit queries and gaps raised whilst ensuring process improvement.
• Accounts receivables & reconciliation: Monitor partners' accounts and follow up with the Key Account Managers to ensure effective collection
• Accounts payable and expense reimbursements. Implement operational procedures to ensure that payments are made and received in a timely manner as per agreed TAT
• Funds Management. Ensure availability of sufficient funds in all bank accounts to meet all payments for the next 2 months period.
• MIS Analytics: Analyse monthly postings against MIS report and close observable gaps

Compliance Matters and Processes/ Controls:

• Manage all direct and indirect tax filings, reporting, analysis and all its underlying processes, ensuring timely remission with adherence to statutory timelines and accurate account reconciliation.
• Building processes and controls: Develop, implement and establish procedures to improve financial business planning by ensuring proper business accounting, review of existing processes employed for critical activities, identifying gaps and build improvements
• Be the lead for all Transfer pricing assessments, filings, reporting and processes
• Responsible for maintenance of the monthly Compliance Dashboard and to ensure that all statutory payments are made on time
• Ensure all local secretarial compliances including returns are accurate and filed on time, preparation of various contracts and proposals in the same regard.

Business Partnering and Relationships:

• Cultivate and maintain a productive relationship with Auditors, Banking, Secretarial Services, Vendors, Customers and other Business stakeholders.

Team Management:

• Continuously build, develop and lead the team whilst ensuring a harmonious and exciting work culture.

Job Requirements
You might be a strong candidate if you have:

• Degree or Postgraduate qualification in Accounting or Finance / ACCA / CPA qualification from a recognized institution with 5-6 years of relevant work experience in Controllership, accounting or taxation practices preferably with an audit firm or Multinational corporation
• An eye for detail, excellent analytical skills, able to clearly link financial results to operational performance drivers, generate alternatives, maintain and generate different accounting and financial records
• Excellent leadership skills to lead a team of professionals, planning and organization skills, ability to multitask & drive team collaboration.
• Clear thinking/problem-solving ability- can lead projects/process improvement within operations/finance function and drive positive change
• The ability to break down complex issues into simpler steps and resolve them
• Good communication skills, both verbal and written: Fluency in both written and spoken English language
• Excellent proficiency in the use of computer applications such as MS office packages and related accounting systems.

 What We Offer (In addition to compensation and statutory benefits)

• An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry.
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
• We place great importance on sustaining a diverse, inclusive work environment. 

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Location: West Africa

Responsibilities
What you would be expected to do:
Networking:

• Regularly network with industry colleagues and associations to help establish the brand in West and Central Africa
• Organise and attend strategic sector events in order to build a strong business development network 
• Build a network of key stakeholders in sectors of interest in order to onboard strategic partnerships 

Leadership:

• Lead the business development team to achieve set KPIs
• Lead Generation: Data mine and qualify suitable partners, provide summaries of their businesses and any required business information with focus on B2B sales
• Pipeline Management: Maintain active database of qualified leads and onboard partners seamlessly
• Prospect Meeting: Regularly have physical & virtual meetings with prospects for training, product demo and onboarding across West and Central Africa region
• Industry Updates: Stay abreast of industry trends, opportunities, and ongoing tenders in West Africa
• Proposals: Create effective client proposals and manage tender applications as required

Requirements
You might be a strong candidate if you:

• Hold a Degree or Diploma in a Business-related field or have a minimum of 5 years working in a business development or sales role in the FMCG, banking or telecom industries. 
• Are passionate about networking and building strong relationships
• Are passionate about positively impacting the lives of rural consumers.
• Are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations?
• Are comfortable working with PowerPoint and MS Excel 

What We Offer (In addition to compensation and statutory benefits)

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry. 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world. 
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy. 

go to method of application »

Reporting to: Team Lead, Customer Service.

The Role

• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Responsibilities
Key responsibilities for the role include:

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Generating leads for the sales team by screening callers and identifying potential sales opportunities;
• Supporting the collection of payments by regularly contacting dormant and defaulting customers;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

The Ideal Customer Service Executive

• Bachelor’s Degree in a Business related courses - Sales, Marketing or Customer Service Management.
• Good communication skills with fluency in both written and spoken English
• Fluency in at least one local dialect (Yoruba, Igbo or Hausa) is mandatory.
• Strong interpersonal skills.
• Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
• Basic Microsoft- Excel skills.

 What We Offer

• Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.