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  • Posted: Jan 6, 2022
    Deadline: Not specified
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    Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
    Read more about this company

     

    Customer Service Executive

    Reporting to: Team Lead, Customer Service.

    The Role

    • The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

    Key Responsibilities
    Key responsibilities for the role include:

    • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
    • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
    • Conducting product and service quality surveys with customers and recording feedback from time to time;
    • Generating leads for the sales team by screening callers and identifying potential sales opportunities;
    • Supporting the collection of payments by regularly contacting dormant and defaulting customers;
    • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
    • Working with multiple sales teams and cross-functional teams seamlessly;

    The Ideal Customer Service Executive

    • Bachelor’s Degree in a Business related courses - Sales, Marketing or Customer Service Management.
    • Good communication skills with fluency in both written and spoken English
    • Fluency in at least one local dialect (Yoruba, Igbo or Hausa) is mandatory.
    • Strong interpersonal skills.
    • Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
    • Basic Microsoft- Excel skills.

     What We Offer

    • Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Sun King (Formerly Greenlight ... Back To Home

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