Job Vacancies at Fort Knox Outsourcing

Responsibilities-

• Customer Interaction: Respond to customer inquiries and complaints via phone, email, and other communication channels.
• Issue Investigation: Identify, analyze, and resolve customer issues. Conduct detailed investigations to understand the root cause of problems
• Solution Implementation: Provide clear and effective solutions to customers, ensuring issues are resolved to their satisfaction.
• Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the company's database.
• Follow-Up: Conduct follow-up communications with customers to ensure
• their issues are fully resolved and they are satisfied with the service provided.
• Collaboration: Work closely with other departments (e.g., sales, technical
• support, billing) to resolve complex issues that require cross-functional cooperation.
• Reporting: Generate and present reports on common issues, resolution times, and customer satisfaction to management.
• Feedback Loop: Provide feedback to management on potential improvements to processes and products based on customer interactions
• Ensure effective participation in all industry-related settlement activities.
• Respond to daily reconciliation requests to banks and clients
• Liaise with banks’ settlement & reconciliation teams to ensure reconciled
• funds/incomes/fees are transferred to relevant accounts promptly.
• Ensure the development of SLA or insertion of SLA clauses in business
• agreements with 3rd.party service providers that will protect the interest of PSB at all times
• Ensure zero losses that may be due to penalties or wrong settlement.
• Ensure all internal systems and work processes operate efficiently.
• Prevent workload backlogs ensure and maximum permitted transaction  processing timelines are not breached.

QUALIFICATION, SKILLS & KNOWLEDGE

• Bachelor’s degree or HND in Banking & Finance, Accounting or Finance.
• Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint.
• Excellent communication and organizational skills
• Excellent logical and analytical skills
• Astuteness with figures
• Ability to pay attention to details
• A general knowledge of accounting principles.
• Over 5 years working experience in the Fintech or banking industry, fully integrated in all aspects of settlement and daily reconciliation process.

go to method of application »

Responsibilities-

• Ensure proper review of Account opening forms in line with regulatory and statutory requirements.
• Open accounts for all channels partners, Enterprise partners and clients daily.
• Review account opening pending document queue and regularizes outstanding documents
• Ensure complete KYC documentation on all accounts are obtained and treated as per lay down procedure
• Initiate the lifting of PND on after conducting due diligence
• Conducts other adhoc activities such as manually logging address verification (AVR), search report, references to other banks, validation of TIN
• Validation of KYC on customer case management platform
• Response to general enquiries from both internal and external customers regards account opening documentation.
• Oversee the resolution of disputed transactions and ensure they are carried out in line with SLA with client/industry standards and regulations
• Ensure the adequate provision of systems, applications and tools that will aid efficient dispute management service.

QUALIFICATIONS, SKILLS & KNOWLEDGE

• Bachelor’s degree or HND in Banking & Finance, Accounting or Finance.
• Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint.
• Excellent communication and organizational skills
• Ability to pay attention to details
• A general knowledge of accounting principles.
• Over 3 years working experience in the Fintech or banking industry, fully integrated
• in all aspects of settlement and daily reconciliation process