Job Vacancies at Electronic Payplus Limited

Job Overview:

As a Customer Service Executive, you will be responsible for the firm’s long and short run goals and objectives with specific focus on customer service, follow through on pending jobs with prompt feedbacks to the clients and drive escalations as required.

Responsibilities:

• Responsible for providing quick supports services to the Sales & Marketing Account Managers.
• Work closely with other job functions internally within the company to improve the overall services levels.
• Full compliance with the standard operating procedures and information security policy.
• Keep track of daily personalized jobs alongside pending records.
• Manage customer complaints and drive escalations for swift resolutions.
• Liaise with banks procurement unit for timely stock shipments of fulfillment stationeries.
• Update the bank on daily expectations in respect to personalized cards.
• Liaise with the sales account managers for update on various accounts.
• Other duties as assigned by line manager

Requirements:

• Minimum of 2-3 years working experience.
• BSC in any of the social sciences or related discipline is required.
• Confidence.
• Persuasive Speaking skills
• Active Listening Skills
• Social Perceptive skills
• Coordinating skills
• Service Orientating skills
• Critical Thinking skills
• Monitoring/ Assessing skills
• Writing skills
• Judgment and Decision Making Skills
• Personnel Management skills
• Time Management skills
• Problem solving skills
• Negotiation skills
• Instructing and Active Learning skills

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Job Overview:

As a Sales and Business Development Executive, you will be responsible for the firm’s long and short run goals and objectives production process, consumer behaviour, competitors, market forecast, sales analysis, developing sales approach, customer service, order processing, credit and collection, promotion, planning, organizing, coordination, motivating, evaluation, control and communication.

Responsibilities:

• Responsible for managing the sales in Government/commercial sectors, developing business plans covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organization’s presence within the non-financial institutions sphere.
• Responsible for obtaining profitable results through the sales by developing the relationship through motivation, counseling, skills development and product knowledge development.
• Assist in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; and sales promotion programme plans.
• Establish, maintain and expand customer base of the organization.
• Increase business opportunities through various routes to market.
• Maintain and increasing sales of the organizations products.
• Quarterly and Annual Market update report on new services, competitors, business opportunities, etc.
• Responsible of management of accounts and key accounts.
• Work closely with other job functions in the company to improve overall services level.
• Follow up with customers to settle account receivables.
• Full compliance with the standard operating procedures and information security policy.
• Closure of all audit non-conformity within stipulated time(MasterCard, Verve, VISA, and Internal audit).
• Other duties as assigned by line manager

Requirements:

• Minimum of 2-3 years working experience.
• BSC in any marketing or social sciences related academic qualification is required.
• Professional Qualification will be an added advantage
• Confidence.
• Persuasive Speaking skills
• Active Listening Skills
• Social Perceptive skills
• Coordinating skills
• Service Orientating skills
• Critical Thinking skills
• Monitoring/ Assessing skills
• Writing skills
• Judgment and Decision Making Skills
• Personnel Management skills
• Time Management skills
• Problem solving skills
• Negotiation skills
• Instructing and Active Learning skill