Job Vacancies at E-Terra Technologies Limited

KEY JOB RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Provide knowledgeable answers to questions about the services, pricing and availability.
• Work with internal departments to meet customers’ needs.
• Enter and manage data of old and new customers on company’s data base.
• Assist the Business Development Unit and Directors in executing their day-to-day duties;
• Support the Business Development Executives in carrying out their duties;
• Participate in relevant brainstorming sessions business meetings (internal & external);
• Indirect marketing and sales

EDUCATION AND EXPERIENCE

• Minimum of 2 years’ experience as a customer service representative
• Minimum of HND/BSc in any related course
• Knowledge of relevant computer applications
• Numeric, oral, and written language applications

COMPETENCY AND SKILLS REQUIREMENT

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to prioritize and manage time effectively.
• Excellent teamwork skills.
• Ability to work with minimal supervision and pay attention to details.
• Proximity to Yaba.

Remuneration

Salary is N60,000 Monthly, plus other benefits and sales Commission.

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JOB RESPONSIBILITIES

• Build and maintain effective relationship with key and potential clients, interacting with business partners and provide expert knowledge and support to ensure operational excellence and standard application of operation standards.
• Monitor key accounts performance trends and determine appropriate actions to address any issues to optimize the business and deliver best-in-class customer service and compliance to credit policy.
• Identify target accounts and searching business contacts across the board
• Manage cold emailing campaigns to nurture leads.
• Schedule appointments with prospective clients, qualified leads and negotiating contracts with clients to ensure mutual satisfaction with each transaction
• Prepare proposals for new business opportunities or contracts with existing clients, deliver engaging and confident presentations (both at one-to-one level and at a much larger scale) about our company and it services.
• Perform online sales activities to achieve company sales objectives.
• Make inbound and outbound calls to sell our services; respond to customer queries promptly and professionally.
• Develop sales strategies and determine sales forecast and projections.
• Manage the sales process through specific software programs.
• Develop and maintain relationships with clients to increase future business opportunities
• Keep track of all communications with clients, such as emails, phone calls and letters
• Meet daily, weekly, and monthly sales targets.

EDUCATION AND EXPERIENCE

• B. Sc / HND in Marketing or related fields.
• 1-2 years post NYSC proven experience in sales and marketing.

COMPETENCY AND SKILLS REQUIREMENT

• Graphic design, digital marketing/social media management skills.
• MUST know how to write basic Concept Paper, Business Plan and other Proposals.

·         Strong technical background and excellent interpersonal and organizational skills.

• Proven ability for technical selling and ability to prospect, commercialize and maintain accounts.
• Excellent interpersonal skills and ability to clearly communicate to a variety of audiences including senior management, customers, and co-workers.

• Eager to expand the company with new sales, clients, and territories.
• Able to analyze data and sales statistics and translate results into better solutions.
• Proximity to Yaba.