Customer Service Officer/Executive Assistant at E-Terra Technologies Limited

KEY JOB RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Provide knowledgeable answers to questions about the services, pricing and availability.
• Work with internal departments to meet customers’ needs.
• Enter and manage data of old and new customers on company’s data base.
• Assist the Business Development Unit and Directors in executing their day-to-day duties;
• Support the Business Development Executives in carrying out their duties;
• Participate in relevant brainstorming sessions business meetings (internal & external);
• Indirect marketing and sales

EDUCATION AND EXPERIENCE

• Minimum of 2 years’ experience as a customer service representative
• Minimum of HND/BSc in any related course
• Knowledge of relevant computer applications
• Numeric, oral, and written language applications

COMPETENCY AND SKILLS REQUIREMENT

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to prioritize and manage time effectively.
• Excellent teamwork skills.
• Ability to work with minimal supervision and pay attention to details.
• Proximity to Yaba.

Remuneration

Salary is N60,000 Monthly, plus other benefits and sales Commission.