Job Vacancies at Domeo Resources International (DRI)

Main Function    

• The HR Officer will provide comprehensive support in the execution of HR policies, processes, and systems within the organization. This role involves handling recruitment, employee relations, performance support, compliance, and HR administration. The ideal candidate must have at least 4 years of HR experience, excellent interpersonal skills, and the ability to support a consulting business environment with professionalism and discretion.    

Role Responsibilities    

Recruitment and Selection

• Coordinate end-to-end recruitment, including job postings, shortlisting, interviewing, and onboarding.
• Maintain a database of qualified candidates to support ongoing recruitment needs.

Employee Relations and Engagement

• Serve as the first point of contact for staff queries and employee relations issues.
• Support the design and implementation of engagement initiatives to enhance staff morale.

Performance and Training Support

• Assist in the administration of performance management processes.
• Identify training needs and coordinate employee development programmes.

HR Administration and Records Management

• Maintain accurate and up-to-date HR records, including staff files, leave schedules, and payroll data.
• Ensure timely preparation of HR reports for management.

Compliance and Policy Implementation

• Support the enforcement of HR policies, labour laws, and compliance with statutory regulations.
• Ensure workplace practices align with consulting industry standards.

General Support

• Contribute to the continuous improvement of HR systems, policies, and processes.
• Assist the HR Manager or Consulting Leads with other HR tasks as required.

Qualifications and Requirements    

Education and Certifications

• Bachelor’s degree in Human Resources Management, Industrial Relations, Business Administration, or a related field.
• HR professional certification (CIPM, SHRM, or equivalent) is an added advantage.

Experience

• Minimum of 4 years’ experience in Human Resources, preferably in a consulting or service-oriented industry.

Skills    

• HR Technical Skills
• Good understanding of recruitment, employee relations, performance management, and training administration.
• Knowledge of Nigerian labour laws and HR best practices.
• Communication and Interpersonal Skills
• Excellent verbal and written communication skills.
• Strong relationship-building skills and ability to engage with all staff levels.
• Organizational and Analytical Skills
• Strong attention to detail, recordkeeping, and reporting ability.
• Proficiency in Microsoft Office Suite and HR systems.
• Problem-Solving and Confidentiality
• Ability to resolve issues calmly, professionally, and discreetly.
• Commitment to maintaining confidentiality and integrity in all HR matters.

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Main Function    

• The Finance & Admin Executive is responsible for overseeing the financial and administrative functions of the organization. This includes financial planning, funding operations, investor relations, budgeting, and ensuring administrative efficiency. The ideal candidate will have a minimum of 5 years of experience and a strong understanding of Public-Private Partnership (PPP) arrangements, funding structures, and financial compliance within the ICT sector.    

Role Responsibilities    

Financial Planning and Reporting

• Prepare and monitor budgets, forecasts, and periodic financial reports to support business strategy and transparency.

Funding and Investment Oversight

• Manage PPP financial structures, investor relations, and fundraising activities to ensure alignment with business goals.

Cash Flow and Compliance Management

• Oversee day-to-day financial operations, including bank relations, compliance with tax regulations, and audit readiness.

Financial Modeling and Analysis

• Develop robust financial models and conduct variance and sensitivity analyses for investment decisions and project evaluation.

Administrative Operations

• Supervise office administration, procurement processes, and vendor contracts.

Stakeholder and Team Coordination

• Act as finance liason for external auditors, and funding partners, while executing administrative tasks for operational excellence 

Qualifications and Requirements    

Education and Certifications

• A university degree in Accounting, Finance, Business Administration, or a related field.
• Professional certifications such as ICAN, ACCA, or CFA are highly preferred.

Experience

• Minimum of 5 years’ experience in finance and administration.
• Proven track record managing PPPs, investors, and funding relationships.
• Previous experience in the ICT sector is an asset.

Skills    

• Financial Expertise
• Strong command of financial analysis, budgeting, forecasting, and financial reporting.
• Proficiency in accounting systems (e.g. Sage, QuickBooks) and Excel modeling.
• Regulatory and Compliance Knowledge
• Solid understanding of financial laws, tax regulations, and corporate governance.
• Experience with financial audits and investor due diligence processes.
• Strategic and Operational Insight
• Ability to link financial strategies to business objectives and provide informed recommendations.
• Administrative Leadership
• Capable of organizing administrative systems, supervising support staff, and improving operational efficiency.
• Communication and Stakeholder Engagement
• Excellent written and verbal communication skills for investor presentations and internal reporting.
• Ability to engage with funders, legal teams, government bodies, and other key partners.
• Organization and Time Management
• Exceptional multitasking, organization, and deadline-management abilities in a dynamic work environment.

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Main Function    

• The Concierge is responsible for delivering highly personalised services and memorable guest experiences that reflect the hotel’s luxury standards. This role manages guest requests, reservations, transportation, local recommendations, and special arrangements while ensuring discretion, professionalism, and exceptional service at all times.    

Role Responsibilities    

Guest Experience & Personalised Service

• Welcome guests warmly and assist with any inquiries or special requests.
• Provide expert recommendations on dining, entertainment, cultural attractions, and local experiences.
• Arrange reservations, tickets, guided tours, and bespoke guest itineraries.
• Deliver VIP services including personalised greetings, amenities coordination, and discreet handling of high-profile guests.

Concierge Services & Coordination

• Handle transportation requests, including airport transfers, luxury car hire, chauffeur services, and taxi bookings.
• Assist with luggage storage, parcel handling, and special deliveries.
• Maintain updated information on local events, attractions, restaurants, and services..

Lobby & Guest Flow Management

• Support overall lobby ambience by maintaining a warm, elegant, and organised front-of-house environment.
• Collaborate with the front desk, bell team, and security to ensure smooth guest flow and safety.
• Proactively approach guests to offer assistance and elevate service touches.

Administrative & Communication Duties

• Maintain accurate records of guest requests, bookings, and concierge logs.
• Update guest profiles in the PMS with preferences and service notes.
• Communicate relevant information to departments involved in guest arrangements.

Guest Relationship Management

• Build rapport and long-term relationships with returning guests.
• Anticipate needs by understanding guest preferences and travel patterns.
• Follow up on requests to ensure satisfaction and provide seamless service experiences.

Safety, Security & Professional Conduct

• Uphold luxury grooming and etiquette standards at all times.
• Maintain confidentiality and protect guest privacy.
• Ensure adherence to hotel safety and emergency protocols.

Qualifications and Requirements    

Education and Certifications

• Diploma or degree in Hospitality, Tourism, Business Administration, or related field.
• Additional certifications in customer service or hospitality are an advantage.

Experience

• Minimum of 2–3 years’ experience in concierge or guest relations roles.
• Experience in a luxury hotel setting strongly preferred.
• Familiarity with local attractions, dining, entertainment, and transportation networks.

Skills    

• Guest-Centric Service
• Exceptional communication, interpersonal, and presentation skills.
• Warm, polished, and proactive service style.
• Local Expertise & Resourcefulness
• Strong knowledge of the local area, cultural sites, events, and premium service providers.
• Ability to secure high-demand reservations and tailor experiences.
• Professionalism & Problem-Solving
• Calm, diplomatic, and solution-focused.
• Skilled at handling diverse guest personalities and complex requests.
• Organisational & Coordination Skills
• Ability to manage multiple requests simultaneously with high accuracy.
• Strong administrative and communication skills.

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Main Function    

• The Guest Relations / Reservations Officer ensures exceptional guest experiences by managing personalised guest interactions and handling reservation processes with precision and luxury service standards. This role is responsible for welcoming VIP guests, managing pre-arrival communication, coordinating special requests, and ensuring accurate reservation handling to optimise occupancy and guest satisfaction.    

Role Responsibilities    

Guest Relations

• Welcome guests warmly upon arrival, ensuring a personalised and seamless experience.
• Manage VIP arrivals, in-room check-ins, special amenities, and personalised service touches.
• Handle guest concerns proactively, ensuring efficient resolution and positive service recovery.
• Maintain ongoing communication with guests throughout their stay to anticipate needs.

Reservations Responsibilities

• Manage daily reservations via phone, email, online channels, and travel partners.
• Ensure accuracy in room bookings, rate codes, payment details, and guest profiles in PMS.
• Provide guests with information on room types, packages, promotions, and hotel facilities.
• Coordinate pre-arrival arrangements, including transport, special occasions, and room preferences.

Communication & Coordination

• Liaise with front desk, housekeeping, F&B, and concierge to deliver personalised guest experiences.
• Ensure all special requests and VIP details are communicated and executed flawlessly.
• Collaborate with sales and revenue teams regarding group bookings and corporate clients.

Administration & Reporting

• Maintain accurate reservation records, daily arrival lists, and guest preference logs.
• Prepare reports on occupancy, booking trends, and guest feedback when required.
• Update guest history and preference profiles to support personalised future stays.

Lobby & Guest Experience Support

• Assist with guest check-ins, check-outs, and lobby presence during peak periods.
• Ensure the guest relations desk and lobby area remain elegant, organised, and welcoming.

Brand Standards, Grooming & Compliance

• Uphold luxury service standards, grooming expectations, and etiquette at all times.
• Maintain guest confidentiality and comply with data privacy regulations.
• Follow hotel safety, health, and emergency procedures.

Qualifications and Requirements    

Education and Certifications

• Degree in Hospitality, Tourism, Business Administration, or related field.
• Additional certifications in customer service or reservations management are an advantage.

Experience

• Minimum of 2–3 years\' experience in guest relations or reservations roles within hospitality.
• Experience in a luxury hotel is highly preferred.
• Familiarity with reservation platforms, OTA systems, and hotel PMS.

Skills    

• Guest-Centric Service
• Exceptional communication, interpersonal, and relationship-building skills.
• Strong ability to personalise guest experiences and anticipate needs.
• Technical & Reservations Competence
• Proficiency in hotel PMS, channel managers, and booking systems.
• Strong accuracy and attention to detail in reservations processing.
• Professionalism & Problem-Solving
• Calm, polished, and solution-oriented demeanour.
• Strong decision-making skills and ability to handle guest concerns discreetly.
• Organisational & Coordination Skills
• Ability to manage multiple tasks simultaneously in a fast-paced luxury environment.
• Excellent planning, follow-up, and administrative skills.

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Main Function    

• The Content Creator and Social Media Manager is to develop, implement, and manage the company\'s social media presence, website, and IT infrastructure to ensure effective communication, brand awareness, and technical support.    

Role Responsibilities    

Digital Strategy and Planning

• Develop and implement digital communication strategies for the Company and its subsidiaries.
• Align digital communication efforts with overall business and branding objectives.
• Lead innovation in online engagement through emerging tools, platforms, and trends.

Content Development and Brand Management

• Manage and maintain the company\'s website, ensuring it is up-to-date and accurate
• Oversee the creation, curation, and distribution of digital content (text, graphics, videos, campaigns).
• Ensure consistent brand messaging and positioning across all digital platforms.
• Manage the Company’s corporate websites, social media platforms, newsletters, and digital campaigns.

Online Engagement and Stakeholder Communication

• Drive audience engagement, community management, and client interaction online.
• Develop targeted communication plans for stakeholders, partners, and investors.
• Monitor and respond to online sentiment and reputation issues.

Digital Marketing and Analytics

• Plan and oversee digital marketing campaigns (SEO, PPC, social media ads, email marketing).
• Track and analyze KPIs, digital performance metrics, and ROI of campaigns.
• Provide data-driven insights and recommendations to management for continuous improvement.
• Foster innovation, creativity, and teamwork in content creation.

Crisis and Reputation Management

• Develop protocols for digital crisis communication and online reputation management.
• Act promptly to mitigate risks associated with negative publicity or misinformation.

Qualifications and Requirements    

Education and Certifications

• Bachelor’s degree in Communications, Marketing, Public Relations, Digital Media, or related field.
• Master’s degree or professional certifications (e.g., CIM, CIPR, Digital Marketing Institute, Google Analytics) are an added advantage.

Experience

• Minimum of 3 years’ experience in digital communications and website management.
• Proven track record in managing multi-platform digital communication strategies, preferably in diversified or Company structures.

Skills    

• Strategic Digital Expertise
• Proficiency in IT management software and MS packages
• Use of web development tools and techniques (e.g. HTML, CSS, WordPress)
• Knowledge of IT infrastructure management (e.g. hardware, software, networks)
• Strong knowledge of digital marketing, communications strategies, and brand management.
• Proficiency in SEO, SEM, social media analytics, content management systems, and digital advertising tools.
• Analytical and Innovative Mindset
• Ability to analyze digital metrics and translate insights into actionable strategies.
• Creative thinker with the ability to innovate and adapt to new communication trends.
• Attention to detail and accuracy
• Ability to work in a team with minimal supervision
• Communication and Stakeholder Engagement
• Exceptional verbal and written communication skills.
• Strong relationship management skills with internal and external stakeholders.
• Crisis Management and Adaptability
• Experience in handling online reputation and digital crisis communication.
• Ability to manage multiple projects in a fast-paced, evolving environment