Job Vacancies at Credit Direct Limited

Job Summary

The Partner Management Lead is responsible for ensuring seamless engagement and operational support for platform and key account partners, from initial onboarding to ongoing account management. The role involves managing documentation, reconciliations, and internal stakeholder collaboration to drive partner success. The ideal candidate will work closely with partners to monitor portfolios, oversee technical implementations, and ensure all aspects of the partnership operate smoothly and effectively.

Job Details

New Business Engagement & Onboarding:

• Support the onboarding of new partners by managing documentation, compliance, and legal engagements.
• Coordinate internal and external meetings to align expectations and timelines.
• Collaborate with the legal and finance teams to finalize partnership agreements and pricing structures.

Account Management & Operational Support:

• Act as the primary point of contact for partner-related queries and operational support.
• Monitor partner portfolios, ensuring alignment with agreed-upon targets and performance metrics.
• Oversee monetization engagements and updates with partners to maintain competitiveness and transparency.
• Track and address outstanding action items from partnership calls, ensuring timely follow-ups.

Technical Implementation & Collaboration:

• Work with technical teams to monitor and support the implementation of partner integrations.
• Coordinate with product and tech teams to address partner feedback and optimize systems for operational efficiency.
• Support troubleshooting and resolution of technical challenges to ensure a seamless partner experience.

Stakeholder Engagement:

• Collaborate with internal teams (product, tech, marketing, legal) to deliver solutions that meet partner needs.
• Drive alignment between internal stakeholders to ensure timely execution of partner-related activities.
• Maintain clear communication with partners on operational updates and expectations.

Reconciliation & Reporting:

• Ensure accurate and timely financial reconciliations for partner accounts. In addition to commissions payout.
• Prepare regular reports on partner performance, operational metrics, and portfolio monitoring.
• Use insights from partner data analyzed to recommend process improvements and enhance partner satisfaction.

Risk & Compliance Management:

• Identify potential risks in partner operations and collaborate with relevant teams to mitigate them.

Requirements

• Bachelor’s degree in business administration, Finance, or a related field.
• 5+ years of experience in partner operations, account management, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent interpersonal and communication skills for engaging with partners and internal stakeholders.
• Proficiency in data analysis and reporting tools to monitor performance and generate insights.
• Problem-solving mindset with a focus on delivering partner-centric solutions

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Job Summary

The Head of Payment will lead the strategic execution and growth of Credit Direct’s payment services, including digital wallets, bill payment, and transfer solutions, targeting fintech partners and merchant aggregator platforms. This role will focus on achieving the active wallets targets for 2025 while increasing transactional activity across existing and new customer bases. The ideal candidate will bring innovative strategies to cross-sell payment services to users of other Credit Direct products and build seamless winning payment solutions.

Job Details

Strategic Leadership:

• Develop and execute the Embedded Payment strategy to achieve the annual goal for active wallets.
• Lead initiatives to integrate payment services into other Credit Direct products.
• Collaborate with fintech’s, merchant aggregators, and internal teams to create value-driven partnerships and scale adoption.

Product Growth & Innovation:

• Design and implement customer-focused payment features in collaboration with product and tech to drive wallet adoption.
• Oversee the rollout of streamlined payment processes for merchant collections and staff payroll.
• Ensure user-friendly payment solutions with seamless onboarding and transaction experiences.

Channel Development & Cross-Selling:

• Leverage Credit Direct’s existing customer base and newly onboarded users from lending and investment services to adopt payment offerings.
• Work with the sales team, affiliates, and growth managers to promote wallet usage among loan and BNPL customers, merchant staff, and affiliates.
• Collaborate with marketing teams to design targeted campaigns for driving payment service awareness and engagement.

Partnership & Ecosystem Management:

• Build and nurture partnerships with fintech’s and merchant platforms to expand wallet reach and transaction volumes.
• In collaboration with marketing, create co-branded campaigns and integrations that promote wallet use within partner ecosystems.

Operational Excellence:

• Oversee the deployment and optimization of wallet systems, ensuring smooth functionality and reliability.
• Identify and mitigate potential risks related to wallet adoption, transactional activity, and system integrations.
• Collaborate with technical teams to ensure system updates and robust customer support.

Performance Monitoring & Reporting:

• Track and analyze key metrics, including active wallet numbers, transaction volumes, and retention rates.
• Provide regular updates to the Embedded Finance Lead, highlighting progress, challenges, and opportunities for improvement.

Requirements

• Bachelor’s degree in business administration, Finance, or a related field (MBA or advanced degree is an advantage).
• 8+ years of experience in payments, digital banking, or fintech solutions, with leadership roles in wallet and payment product management.
• Proven track record of driving payment service adoption and transaction growth.
• Strong analytical skills and ability to leverage data for decision-making.
• Exceptional communication, collaboration, and stakeholder management skills.
• Strategic thinker with the ability to execute operational plans effectively.

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Job Summary

The Head of Investment is responsible for driving large-scale deposit mobilization and retail investment growth through innovative strategies and collaborative execution. Leading a team of at least six, the role will focus on achieving the annual investment target by leveraging existing sales channels, merchant partnerships, and specialized investment squads. The ideal candidate will bring a strong mix of leadership, strategic planning, and operational expertise to build a sustainable and competitive investment portfolio.

Job Details

Strategic Leadership:

• Develop and execute the Embedded Investment strategy to meet quarterly targets.
• Contribute/ consult on the rollout of investment products, including retail savings and fixed deposit solutions with innovative features.
• Collaborate with other Embedded Finance verticals (Lending and Payments) to create seamless cross-sell opportunities, such as transitioning BNPL customers into retail investors.

Team Management & Collaboration:

• Lead and mentor a team of six, including specialized investment squads and key channel partners, to drive target achievement.
• Work closely with existing sales teams to engage customers and merchants, ensuring a coordinated approach to investment mobilization.
• Align team activities with marketing and product support units to optimize customer acquisition and retention.

Market Development & Partnership Management:

• Drive customer engagement through partnerships with merchants, leveraging their platforms for targeted investment campaigns.
• Collaborate with growth managers and affiliate networks to penetrate underutilized regions.
• Build and maintain strong relationships with external stakeholders to expand the reach of investment offerings.

Product Innovation & Customer Experience:

• Drive customer-centric investment solutions, such as free transfers for liquidation, personalized portfolio recommendations, and improved onboarding processes.
• Provide insight into product enhancements based on customer feedback and market analysis to stay competitive.
• Collaborate with tech and product teams to ensure smooth user experience, from onboarding to investment maturity.

Marketing & Outreach:

• Collaborate with the marketing team on design and delivery of targeted marketing campaigns, including digital platforms, email and other outreach, to attract and retain investors.
• Introduce and promote referral incentives in collaboration with key stakeholders, encouraging customers to onboard new investors.
• Optimize merchant partnerships for broader visibility by placing ads on merchant platforms.

Risk Management:

• Monitor market trends and competitive pressures, adapting strategies to mitigate risks effectively.
• Collaborate with the operations team to Implement operational efficiencies to reduce onboarding delays and ensure smooth execution of investment activities.
• Get insights to track customer behavior, investment trends, and performance metrics.
• Represent the company at industry events and networking opportunities to enhance brand visibility and attract new investors.

Reporting & Analytics:

• Monitor and report on key performance indicators, including customer acquisition and retention rates, average ticket sizes, and reinvestment roll-over rates.
• Provide insights and recommendations to the Embedded Finance Lead for continuous improvement of investment operations.
• Analyze and optimize investment squad performance to ensure the achievement of individual and team targets.

Requirements

• Bachelor’s degree in finance, Business Administration, or a related field (MBA or advanced degree is an advantage).
• · 8+ years of experience in retail banking, wealth management, or investment products.
• Proven leadership experience in managing high-performing teams and meeting ambitious targets.
• Strong knowledge of investment products, customer acquisition strategies, and financial services in Nigeria.
• Excellent communication, negotiation, and relationship management skills.
• Proficiency in data-driven decision-making and analytics.
• Strategic mindset with the ability to drive execution and foster innovation.

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Job Summary

The Head of Lending will be responsible for driving the growth and execution of lending products within the Embedded Finance portfolio, including BNPL (Buy Now, Pay Later), Nano loans, merchant lending, and other lending solutions. This role requires strategic planning, operational excellence, and leadership to achieve the department's annual lending target while ensuring sustainable growth. The ideal candidate will leverage partnerships, aggregator platform networks, and innovative customer acquisition strategies to expand market reach and enhance lending operations.

Job Details

Strategic Leadership:

• Develop and execute lending strategies aligned with the Embedded Finance goals, ensuring quarterly targets for BNPL, Nano loans, and merchant lending are achieved.
• Oversee the phased execution plan, focusing on growth levers like affiliate sales, key accounts, partnerships, and existing sales teams.
• Drive customer-centric enhancements, including tailored credit offerings and optimized lending journeys.

Business Growth & Development:

• Work closely with product and engineering teams to introduce and enhance features that can achieve high impact of business goals.
• Collaborate with payment and investment teams to create cross-sales and integrated financial services.

Partnership & Channel Management:

• Identify and onboard strategic partnerships with high-value platforms.
• Ensure effective collaboration with Key account and growth managers in active and new locations to maximize territory performance.

Team Leadership & Development:

• Lead and mentor a high-performing team.
• Ensure timely recruitment of team members by closely working with the recruitment team.

Risk Management:

• Partner with collections team to reduce default rates and optimize lending decisions.
• Partner with business analytics teams to monitor real-time loan application trends, ecosystem performance, and customer feedback.
• Develop retention programs in collaboration with key stakeholders for top-performing merchants/partners to minimize attrition and maintain competitiveness.

Reporting & Insights:

• Provide regular updates to the Embedded Finance Lead on key metrics, including loan disbursement volumes, default rates, and sales channel performance.
• Monitor market trends and competitors to improve the overall lending strateg

Requirements

• Bachelor’s degree in business administration, Finance, or a related field (MBA or advanced degree is a plus).
• 8+ years of experience in financial services, with a focus on lending or credit operations.
• Strong leadership and team management skills, with a track record of driving high-performing teams.
• Proven ability to develop and execute growth strategies in a fast-paced environment.
• Knowledge of the Nigerian lending market, regulatory environment, and customer behavior.
• Exceptional communication, negotiation, and stakeholder management skills.
• Data-driven mindset with proficiency in analytics tools.

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Job Summary

The Investment Lead will manage and oversee a quarterly investment budget assigned, ensuring targets are met or exceeded through strategic planning, execution, and team development. This role involves leading a small but dynamic team of two members, driving recruitment efforts to build a high-performing unit, and leveraging cross-functional collaboration to enhance investment growth. The ideal candidate will possess strong leadership, analytical, and execution skills to contribute to the organization’s investment objectives.

Job Details

Strategic Planning & Execution:

• Develop and implement strategies to achieve the team’s quarterly budget, ensuring alignment with overall investment goals.
• Identify growth opportunities through retail and institutional investments while driving innovative solutions to attract and retain investors.
• Monitor market trends to adapt strategies, staying competitive within the Nigerian financial services landscape.

Team Leadership & Development:

• Recruit, onboard, and mentor team members to build a competent and motivated unit capable of achieving set targets.
• Provide clear goals, performance expectations, and support to the team to drive engagement and productivity.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.

Investment Growth & Product Development:

• Oversee the development and execution of investment products and campaigns to attract high-value and retail investors.
• Collaborate with the head of investment, marketing and sales teams to create targeted campaigns for customer acquisition and retention.

Stakeholder Engagement & Collaboration:

• Work with the Head of Investment and other departments to align team efforts with organizational goals.
• Build and maintain relationships with key stakeholders, including high-net-worth clients and corporate investors.
• Partner with cross-functional teams to identify and pursue synergies across other financial services products.

Performance Monitoring & Reporting:

• Track team performance metrics, including fund mobilization, customer acquisition, and portfolio growth.
• Provide regular progress updates and actionable insights to the Head of Investment.

Requirements

• Bachelor’s degree in finance, Business Administration, Economics, or a related field.
• 5+ years of experience in investment management, financial services, or related fields.
• Demonstrated ability to achieve financial targets and manage investment portfolios.
• Strong leadership skills with experience managing small teams.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with proficiency in data-driven decision-making and reporting.

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Job Summary

The Investment Specialist is responsible for achieving a quarterly investment target assigned through targeted acquisition and engagement of retail investors. This role focuses on driving growth by onboarding new clients, building strong relationships, and delivering value-driven investment solutions. The ideal candidate will possess a results-oriented mindset, excellent communication skills, and a strong understanding of investment products to achieve and exceed targets.

Job Details

Target Achievement:

• Drive investment growth by achieving a quarterly target.
• Develop and implement strategies to acquire retail investors and expand the customer base.
• Monitor and evaluate individual performance to ensure alignment with team and organizational goals.

Customer Acquisition & Onboarding:

• Identify and onboard retail investors through various channels, including direct outreach, referrals, and partnerships.
• Educate prospective investors on available investment products and guide them through the onboarding process.
• Ensure seamless customer experience, from onboarding to investment initiation.

Relationship Management:

• Build and maintain strong relationships with retail investors to drive retention and repeat investments.
• Provide ongoing support to clients, addressing their inquiries and offering tailored investment solutions.
• Leverage customer feedback to enhance investment offerings and processes.

Market Development:

• Collaborate with the marketing team to design and execute campaigns targeting retail investors.
• Actively identify market opportunities and trends to optimize customer acquisition strategies.

Performance Monitoring & Reporting:

• Track and report key metrics, including funds mobilized, customer acquisition rates, and portfolio growth.
• Provide regular updates to the Investment Lead on progress toward targets and key insights.

Requirements

• Bachelor’s degree in finance, Economics, Marketing, or a related field.
• 3+ years of experience in financial services, investment sales, or customer relationship management.
• Proven ability to achieve financial targets and build a strong investor network.
• Strong interpersonal, communication, and presentation skills.
• Knowledge of investment products and services, with a focus on retail markets.
• Results-driven with the ability to work independently and as part of a team.