Partner Management Lead at Credit Direct Limited

Job Summary

The Partner Management Lead is responsible for ensuring seamless engagement and operational support for platform and key account partners, from initial onboarding to ongoing account management. The role involves managing documentation, reconciliations, and internal stakeholder collaboration to drive partner success. The ideal candidate will work closely with partners to monitor portfolios, oversee technical implementations, and ensure all aspects of the partnership operate smoothly and effectively.

Job Details

New Business Engagement & Onboarding:

• Support the onboarding of new partners by managing documentation, compliance, and legal engagements.
• Coordinate internal and external meetings to align expectations and timelines.
• Collaborate with the legal and finance teams to finalize partnership agreements and pricing structures.

Account Management & Operational Support:

• Act as the primary point of contact for partner-related queries and operational support.
• Monitor partner portfolios, ensuring alignment with agreed-upon targets and performance metrics.
• Oversee monetization engagements and updates with partners to maintain competitiveness and transparency.
• Track and address outstanding action items from partnership calls, ensuring timely follow-ups.

Technical Implementation & Collaboration:

• Work with technical teams to monitor and support the implementation of partner integrations.
• Coordinate with product and tech teams to address partner feedback and optimize systems for operational efficiency.
• Support troubleshooting and resolution of technical challenges to ensure a seamless partner experience.

Stakeholder Engagement:

• Collaborate with internal teams (product, tech, marketing, legal) to deliver solutions that meet partner needs.
• Drive alignment between internal stakeholders to ensure timely execution of partner-related activities.
• Maintain clear communication with partners on operational updates and expectations.

Reconciliation & Reporting:

• Ensure accurate and timely financial reconciliations for partner accounts. In addition to commissions payout.
• Prepare regular reports on partner performance, operational metrics, and portfolio monitoring.
• Use insights from partner data analyzed to recommend process improvements and enhance partner satisfaction.

Risk & Compliance Management:

• Identify potential risks in partner operations and collaborate with relevant teams to mitigate them.

Requirements

• Bachelor’s degree in business administration, Finance, or a related field.
• 5+ years of experience in partner operations, account management, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent interpersonal and communication skills for engaging with partners and internal stakeholders.
• Proficiency in data analysis and reporting tools to monitor performance and generate insights.
• Problem-solving mindset with a focus on delivering partner-centric solutions