Job Vacancies at BAT Computers

Job Location: Bogije Ajah, Lagos State

Job Description:

• Generate leads and convert to business(sales)
• Determinee a client’s business requirements and whether the products being considered are suitable.
• Conduct market rresearch to find sales prospects.
• Answer any technical questions the client might have
• Present your findings to a technical team to act on, and then to the client
• Develop the brand / product portfolio through thorough brand sales analysis and growth strategies.
• Implement appropriate marketing strategy to ensure brand profitability
• Keep up to date with market trends and new developments utilizing information for business improvement.
• Implements plans for the brand, customer experience and brand loyalty to drive the organization’s brand awareness.
• Conducts market research to forecast upcoming market trends.
• Interact with customers, answering questions about products, assisting with finding the best product to match customer needs and performing the final sales.
• Emphasize the features of products to highlight how they solve customer problems
• Answer questions about the products
• Collaborate with colleagues if need arises
• Maintain contact lists and follow up with customers to continue relationship

Job Qualification
•     First degree or its equivalent in Marketing or related discipline
•     1-2 Years’ experience in the ICT/Telecommunication Sector
•     Good communication skills and self- confident

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Job Location: Ajegunle Ilaro, Ogun State

Job Description:

• Use of BAT approved monitoring software’s, to proactively monitor links; remotes, PoPs, & backhauls, (End to End) for all devices.
• Prompt communication of incident status & progress to customers, & in house till resolution.
• Systematically troubleshoot incidents through all point of failures and attempt resolution of such incidents for all links being managed.
• Escalate all unresolved incidents to next level support and follow through to resolution life cycle.
• Coordinate & manage user (Customer) requests related service.
• Ensure documentation of all incidents and user requests on Database.
• Ensure service performance reports are sent to customers on weekly, monthly and quarterly basis.
• Provide & report detailed intelligence on service performance for all service being managed to Line manager.
• Reconcile customer service performance against target on monthly/quarterly basis.
• Enhance Customer relationship with the company through planned, anticipatory calls to review service performance.
• Escalate all twice recurring incidents to Line Manager and follow up till resolution & update the customer on complaint/incident status.
• Responsible for ensuring that service level target is adhered to during incident resolution process.
• Maintenance of existing customer accounts through Customer Retention Ratio (CRR)
• Must be willing to do night shift

Educational Qualification

• First degree or its equivalent in Computer Science, Computer Engineering, Electrical, Electronics, Telecommunications, Physics Electronics or related discipline
• 1-2 Years’ experience in the ICT/Telecommunication Sector
• Training on Support of ICT Products and ITIL is an added advantage