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Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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The required candidates are to meet the following criteria.
- BSc/HND in any discipline.
- Possess at least one (1) year experience in call centre (outbound calls) operations.
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Key responsibilities:
- Manage incidents, respond to requests for technical assistance in person, via phone & email
- Responsible for supporting post-sales customer activity remotely and on-site
- Responsible for carrying out detailed Site Survey & maintain proper documentation
- Perform installation and implementation and network integration at customer’s site
- Promptly investigate, resolve & report any incidents, errors, events or deviations.
- Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
- Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to the company’s approved standard.
- Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems
Essential Attributes
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player
Desired Attributes
Relevant industry experience in handling customers and team members
Qualification
HND/BEng/BSc/B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science
Desired Experience
1 to 3 years in similar profile
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(Lagos Island - Lekki/Ajah)
Key responsibilities:
- Manage incidents, respond to requests for technical assistance in person, via phone & email
- Responsible for supporting post-sales customer activity remotely and on-site
- Responsible for carrying out detailed Site Survey & maintain proper documentation
- Perform installation and implementation and network integration at customer’s site
- Promptly investigate, resolve & report any incidents, errors, events or deviations.
- Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
- Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to the company’s approved standard.
- Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems
Essential Attributes
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player
Desired Attributes
Relevant industry experience in handling customers and team members
Qualification
HND/BEng/BSc/B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science
Desired Experience
1 to 3 years in similar profile
go to method of application »
Location: VI, LEKKI AND AJAH
Job Responsibilities
- First line contact, providing technical assistance to all walk-in customers at shops
- Assist in after sales device setup, installation & configuration processes for new subscribers
- Create a positive customer experience
- Assist/guide customers to handle different hardware/software application as required
- Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
- Liaise with device and terminal unit, for all hardware errors and related replacement cases
- Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
- Recognize areas and forward plans for internal improvement to the Territory Sales Manager.
Qualifications and Requirement:
- HND/Bachelors’ Degree in Electrical & Electronics Engineering / Computer Engineer / Computer Science / Infomation Technology.
- Candidates should have at least 1 to 3 years of experience in a similar profile.
Knowledge and Skills:
Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, and a Team Player.
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Job summary
To ensure a consistent increase in sales revenue and maintain customer relationships within an assigned territory.
Duties
- Devise effective territory sales and marketing strategies
- Recruitment of Dealer/Distributors
- Company-owned Shop Management-admin/branding
- Organizing BTL activities to enhance the sales
- Maintaining customer relationships
- Analyze data to find the most efficient sales methods
- Discover sales opportunities through consumer research
- Participate in industry or promotional events (e.g. trade shows) to cultivate customer relationships
- Assess sales performance according to KPIs
- Monitor competition within assigned region
- Prepare and submit reports to Line Manager
Requirements
- Proven experience in telecom/ISP industry
- Field sales experience
- Ability to develop sales strategies and performance KPIs
- Proficient in MS Office
- Organizational and leadership ability
Qualification
- BSc/HND in any field
- Minimum of 5 years in the ISP/Telecomms industry
Method of Application
CVs can be sent to cv@ascentech.com.ng
NB: Only shortlisted candidates will be contacted
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