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  • Posted: Jun 28, 2018
    Deadline: Not specified
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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
    Read more about this company

     

    Field Support Engineer (Lagos)

    (Lagos Island - Lekki/Ajah)

    Key responsibilities:

    • Manage incidents, respond to requests for technical assistance in person, via phone & email
    • Responsible for supporting post-sales customer activity remotely and on-site
    • Responsible for carrying out detailed Site Survey & maintain proper documentation
    • Perform installation and implementation and network integration at customer’s site
    • Promptly investigate, resolve & report any incidents, errors, events or deviations.
    • Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
    • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to the company’s approved standard.
    • Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
    • Track and route problems and requests and document resolutions
    • Prepare daily activity reports
    • Inform management of recurring problems

    Essential Attributes
    Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

    Desired Attributes
    Relevant industry experience in handling customers and team members

    Qualification
    HND/BEng/BSc/B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science

    Desired Experience
    1 to 3 years in similar profile

    Method of Application

    CVs can be sent to cv@ascentech.com.ng

    NB: Only shortlisted candidates will be contacted

    Build your CV for free. Download in different templates.

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