Job Roles at Carlson Hotel

Responsibilties

• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Answer calls and direct calls to appropriate parties
• Relay information to guests, such as hotel rates, services, hours
• Make reservations, confirm reservations, and cancel reservations if needed
• Ensure guests are in appropriate rooms
• Answer all guest questions
• Field guest requests and relay to appropriate parties
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Pick up mail, packages, and documents for guests
• Field guest requests both in-person and by phone
• Tell guests about local services, attractions, and dining options
• Meet with housekeeping staff regularly
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Go over all guest payments and charges during check-in and check-out as needed
• Process credit cards and accept cash
• Tell housekeeping when clients vacate rooms
• Monitor guest’s visitors to the hotel
• Enforce hotel rules and regulations.

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Responsibilities

• Stock and sort supplies
• Vacuum, clean, dust and polish guest rooms
• Make beds, change sheets, remove and replace used towels and toiletries
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g. steam clean carpets) as required.